HFS Core Team

Hema Santosh

Principal Analyst

Hema Santosh is a Principal Analyst at HfS supporting research in finance and accounting and related business services, captives, and global in-house centers. She has held senior research positions for organizations such as, Information Services Group, Accenture, Wipro and ITFinity Solutions. Her journey as a research professional has evolved over 14 years by working across facets of MIS, business planning, market forecast, market analysis, competitive intelligence and large strategic initiatives for the organizations she has worked with.


Hema understands the nuances and dynamics of the BPO and Technology industry. Her experience ranges from custom research, quantitative studies to qualitative secondary research conducted among financial services, government and media and telecommunication industries.


She holds a Bachelor’s degree in Commerce from the University of Mumbai, an MBA specializing in Marketing from Manipal University and a certificate in full time ‘Management Program for Women Entrepreneurs’ from the Indian Institute of Management (IIM), Bangalore.


Hema lives in Bangalore with her husband and two sons. In her spare time Hema supports her family run coastal spice store, The Cutinha’s. She enjoys inventing new spice blends and flavors for the family run business.