HFS Core Team

Hema Santosh

Principal Analyst

Hema leads the F&A Services Research at HFS Research along with full responsibility of publishing our OneOffice Vendor Assessments and Delivery Locations analysis.


Prior to HFS, Hema has worked in research and strategy roles across IT Services and BPM for over a decade in organizations such as ISG-One, Accenture, Wipro and ITFinity Solutions. She considers herself as a thoroughbred researcher by coming a full circle in an outsourcing industry due to her various roles that included to be part of the research & strategy at one of the leading service provider to being part of a third party advisory and finally enjoying the world of analyst research at a leading industry influencer.


Hema holds an MBA in Marketing from Manipal University, Executive Program for Women Entrepreneurs’ from Indian Institute of Management (IIM-B) Bangalore and a Bachelor of Commerce from the University of Mumbai. She has recently relocated to New Jersey, US with her husband and three children. In her spare time Hema enjoys nature camps, inventing new spice-mixes to enhance her cooking and solving SUDOKO.