HFS Core Team

Hema Santosh

Principal Analyst

Hema leads the Buyers’ Guides, Delivery Locations, and M&A Analysis, along with various data initiatives at HFS.

Prior to HFS, Hema worked across all the facets of IT Services and BPO research for more than a decade, in organizations such as ISG, Accenture, and ITFinity Solutions, honing her skills across custom research, competitive analysis, outsourcing contracts analytics, location assessments, quantitative studies, and qualitative research.

Hema holds an MBA in Marketing from Manipal University, Executive Program for Women Entrepreneurs from Indian Institute of Management (IIM-B) Bangalore and a Bachelor’s degree in Commerce from the University of Mumbai. She has recently relocated to the US with her husband and three children.