HFS Core Team

Khalda De Souza

Research Director, SaaS Services and Cyber Security Services

Khalda manages the SaaS Services and Cyber Security Services research for HFS. This includes tracking consulting, implementation and management services for Cyber Security and several specificSaaS services areas, including Workday, SuccessFactors, Salesforce, and Microsoft-on-Demand. Khalda tracks how service providers are developing their SaaS services and Cyber Security services strategies as well as enterprise clients’ requirements and needs in these markets.


Khalda joined HFS Research in October 2014. Prior to HFS, Khalda was a senior level IT services research analyst at Gartner for nearly 20 years.  In that time, she managed the European research for several areas including network and IT security and business applications. Khalda has led key research deliverables such as Magic Quadrants for both Europe and global markets at Gartner.


Khalda has extensive experience in providing strategic advice to both IT services providers and customer organizations globally. For providers this includes, but is not limited to, channel strategies, product positioning, competitive intelligence, market trends and forecast analysis. For customers, Khalda has provided insightful guidance on sourcing and vendor selection strategies.


Khalda has a BSc. from Aston University in International Business and French. She lives in the UK with her husband and three children.