Khalda De Souza

Research Fellow

Khalda is a Research Fellow at HFS. She supports research, in particular the Hot Vendors program.

Khalda managed the HFS SaaS services research program for eight years. This included tracking consulting, implementation and management services for several specific SaaS services areas, including Workday, SuccessFactors, Salesforce, and Microsoft-on-Demand.

Prior to HFS, Khalda was a senior level IT services research analyst at Gartner for nearly 20 years. In that time, she managed the European research for several areas including network and IT security and business applications. Khalda has led key research deliverables such as Magic Quadrants for both Europe and global markets at Gartner.

Khalda has extensive experience in providing strategic advice to both IT services providers and customer organizations globally. For providers this includes, but is not limited to, channel strategies, product positioning, marketing messaging, competitive intelligence, market trends and forecast analysis. For customers, Khalda has provided insightful guidance on sourcing and vendor selection strategies.

Khalda has a BSc. from Aston University in International Business and French. She lives in the UK with her husband and three children.

Content By Khalda De Souza

Top 10 Report

HFS Pega Service Providers Top 10 2021

Analysis of the best providers of Pega Services firms across execution, innovation and voice of the customer criteria.

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Point of View

Leaders: Is diversity really on your agenda?

We outline the Diversity discussion of HFS Chief Marketing Officer Nischala Murthy Kaushik at the HFS Digital Symposium.

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Point of View

How People’s United Bank worked with Pega and Virtusa to create customer personalization

Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.

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Highlight Report

HFS Highlight: IBM strengthens its Salesforce services value proposition in hot growth markets with the

IBM acquires second Salesforce Platinum partner in 2021 to increase its value proposition in this competitive market

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Top 10 Report

HFS Top 10 Workday Financial Management (FM) Services 2021

In the 2021 HFS Finance Management (FM) Services Top 10 Report, we analyze the capabilities and vision of ten service providers.

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Highlight Report

HFS Highlight: Unit4 shifts ERP from being an application your business runs to a platform for delivering

Unit4's ERPx promises to be a platform to deliver business value. Here we outline the potential

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Point of View

Learn how Siemens Mobility achieved a digital transformation with an eye on the future

Learn how Infosys helped Siemens Mobility to achieve a digital transformation

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Point of View

Connect the dots between the back and front offices using Pegasystems to deliver a OneOffice experience

Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.

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