Tom Reuner

Research Leader

Tom Reuner is a Research Leader at HFS. Tom is responsible for driving the HFS research agenda for IT Services including the change agents of Intelligent Automation and AI. A central theme of his research is the increasing link between technological evolution and evolution in the delivery of business processes. In particular, he will focus on the Future of Work and the testing of innovation.

Prior to HFS, Tom worked as Head of Strategy at Arago. His deep understanding of the market dynamics comes from having held senior positions at analyst firms including Gartner, IDC and Ovum where his responsibilities ranged from research and consulting to business development.

Tom has a PhD in History from the University of Göttingen in Germany. He lives in London with his wife and in his spare time he works on improving his culinary skills to distract him from the straining experience of being a Spurs supporter.

Content By Tom Reuner

Highlight Report

HCL’s process observability can bring IT and biz ops together – if it gets over tech-centricity

HCL is making solid progress with its DRYiCE portfolio of AI and Automation solutions.

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Highlight Report

Atos needs a new strategic playbook more than it needs a new CEO

Atos was staring at the Innovators Dilemma for years—but is it now too late for a makeover?

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Point of View

Automation industry must step up to show both C-suite and workers the full bounty on offer

Read the key findings of the Native Automation panel at HFS Symposium 2021.

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Highlight Report

Cutover aims to orchestrate and automate the digital workforce

Cutover provides a differentiating position on AIOps and Observability by aiming to orchestrate the digital workforce.

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Highlight Report

Resolve Systems adds Ayehu to progress end-to-end IT automation offering toward self-healing

Resolve Systems has acquired Ayehu to lead the evolving segment of Intelligent IT Automation.

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Highlight Report

ignio blends ability to act with ability to reason

HFS assesses the progress of Digitate's ignio IT-led automation approach.

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Highlight Report

HFS Highlight: Redwood Software gets multi-million injection to drive the automation agenda beyond RPA

Redwood Software, an IT and business automation provider, has announced a $380million strategic investment from private equity fund Turn/River Capital to drive

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Highlight Report

HFS Highlight: ServiceNow acquires Lightstep to manage the new complexity of cloud-native applications

With the Lightstep acquisition, ServiceNow is doubling down on blending more AIOps capabilities across its offerings.

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