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Tom Reuner is Research Leader, IT Services at HFS. Tom is responsible for driving the HFS research agenda for IT Services including the change agents of Intelligent Automation and AI. A central theme of his research is the increasing link between technological evolution and evolution in the delivery of business processes. In particular, he will focus on the Future of Work and the testing of innovation.
Prior to HfS, Tom worked as Head of Strategy at Arago. His deep understanding of the market dynamics comes from having held senior positions at analyst firms including Gartner, IDC and Ovum where his responsibilities ranged from research and consulting to business development.
Tom has a PhD in History from the University of Göttingen in Germany. He lives in London with his wife and in his spare time he works on improving his culinary skills to distract him from the straining experience of being a Spurs supporter.