Artificial Intelligence

LTI’s newly acquired virtual analyst “Leni” could power your analytics adoption

Aug 15, 2019

Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.

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A time to kill, or a time to be killed? Five critical steps for LTI and Mindtree to make it work or risk failure

Aug 11, 2019

We now have one service provider with revenues approaching $2.5 billion aspiring to break into the open spot between these mid-caps and the large providers: LTI with its buyout of Mindtree.

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Disruption picks up pace in financial services—drive innovation or risk irrelevance

Aug 06, 2019

The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.

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HFS Top 10 Digital Front Office: CX Design, Sales, and Marketing

Aug 01, 2019

This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer criteria.

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Why an integrated automation approach to RPA and APIS is critical to achieve your data needs

Jul 30, 2019

We’re often asked where RPA fits relative to APIs. RPA can help achieve desired process outcomes as part of a "toolbox" approach to integrated automation

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Put Culture and Talent at the Heart of Your CX Partnering Strategy

Jul 26, 2019

Showcasing why talent and culture are so important to CX partnering strategy, through a glimpse into Teleperformance University and the Athens multi-lingual hub.

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HFS Top 10 Source-to-Pay (S2P) Service Providers

Jul 25, 2019

This report examines 12 S2P service providers across a defined series of innovation, execution, and voice of the customer criteria.

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You must integrate Automation to achieve Genuine Scale: How arago HIRO’s approach is helping clients like Swisscom realize their ambitious goals

Jul 18, 2019

The Triple-A Trifecta of automation, artificial intelligence (AI), and smart analytics has compelled the C-suites to address their business objectives. Goals from the trifecta technologies are ambitious, and expectations are unrealistic.

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Shed complacency and innovate your CX—guidance from design leaders

Jul 11, 2019

Design leaders in banking share their ideas on using experience innovation to transform CX

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