Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.
A time to kill, or a time to be killed? Five critical steps for LTI and Mindtree to make it work or risk failure
Aug 11, 2019
We now have one service provider with revenues approaching $2.5 billion aspiring to break into the open spot between these mid-caps and the large providers: LTI with its buyout of Mindtree.
Aug 06, 2019
The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.
Aug 01, 2019
This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer criteria.
Jul 30, 2019
We’re often asked where RPA fits relative to APIs. RPA can help achieve desired process outcomes as part of a "toolbox" approach to integrated automation
Jul 26, 2019
Showcasing why talent and culture are so important to CX partnering strategy, through a glimpse into Teleperformance University and the Athens multi-lingual hub.
You must integrate Automation to achieve Genuine Scale: How arago HIRO’s approach is helping clients like Swisscom realize their ambitious goals
Jul 18, 2019
The Triple-A Trifecta of automation, artificial intelligence (AI), and smart analytics has compelled the C-suites to address their business objectives. Goals from the trifecta technologies are ambitious, and expectations are unrealistic.
Jul 11, 2019
Design leaders in banking share their ideas on using experience innovation to transform CX