Telecom

HfS Industry Health Dashboard: Telecommunications Operations

Jul 09, 2018

The state of the Telecommunications industry

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HfS Industry Blueprint: Telecommunications Operations 2018

Jul 04, 2018

The state of the Telecommunications industry and how the service provider landscape is enabling the digital transformation of telecom firms

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Telcos: Co-Innovate to Create and Replenish Evaporating Revenue

Mar 28, 2018

This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.

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Industry Impact - The Telecom Operations Value Chain

Jan 24, 2018

This report previews our telecom-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Infographic: The State of Automation in Telecoms

Jan 19, 2018

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

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Why the Telecom Industry Has Prioritized AI Over RPA

Jan 12, 2018

We spotlight the results of interviews with 80 teleco leaders and drill down into how this industry is using intelligent automation.

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Blueprint Snapshot: Digital Tech Strategy Services, Telecom

Dec 18, 2017

This report analyses and evaluates key digital consultancy service providers operating in the telecom industry.

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Blueprint Snapshot: Telecom IT Services, 2017

Nov 23, 2017

This report analyses and evaluates key IT service providers operating in the Telecom industry.

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Intelligent Automation in Telecom Operations

May 16, 2017

In this PoV, we analyze the current adoption of automation in the telecom industry, service providers’ offerings for automating telecom business processes, and the role of AI in the next stage of telecom automation productivity.

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