ROI on big data projects is rarely immediate, with the level of effort typically taken in initially developing data infrastructures, talent, and analytical tools and capabilities.
Analytics, Big Data and BI
Oct 17, 2016
This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.
Sep 29, 2016
This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.
Jul 27, 2016
How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.
Jul 11, 2016
We talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination.
Jul 10, 2016
HGS introduced a strategy for optimizing customer experience by guiding people looking for help or support across channels and devices.