ROI on big data projects is rarely immediate, with the level of effort typically taken in initially developing data infrastructures, talent, and analytical tools and capabilities.
Analytics, Big Data and BI
Oct 17, 2016
This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.
Sep 29, 2016
This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.
Aug 08, 2016
Experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discuss the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital”, data rich, and outcome-based, in support of the business to which they strategies align.
Jul 27, 2016
How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.
Jul 11, 2016
We talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination.