This report analyses publicly announced ITMS and BPO contracts in Q3 2019 by region, service types, key verticals, main vendors and digital services.
Analytics, Big Data and BI
Jul 11, 2018
This report provides a detailed analysis of analytics contracts worldwide by industries, geographies, tenure, and provider shares.
Sep 29, 2017
Companies need to be conscious of looking for unstructured data as they design their integrated OneOffice operations for the future.
Mar 20, 2017
ROI on big data projects is rarely immediate, with the level of effort typically taken in initially developing data infrastructures, talent, and analytical tools and capabilities.
Oct 17, 2016
This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.
Sep 29, 2016
This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.