Companies need to be conscious of looking for unstructured data as they design their integrated OneOffice operations for the future.
Analytics, Big Data and BI
Mar 20, 2017
ROI on big data projects is rarely immediate, with the level of effort typically taken in initially developing data infrastructures, talent, and analytical tools and capabilities.
Oct 17, 2016
This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.
Sep 29, 2016
This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.
Aug 08, 2016
Experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discuss the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital”, data rich, and outcome-based, in support of the business to which they strategies align.
Jul 27, 2016
How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.