Analytics, Big Data and BI

Can HR be an Innovation Incubator?

Aug 25, 2016

Can the HR function act a catalyst to drive innovation from digital services in organizations?

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HfS Webinar: Becoming an Intelligent OneOffice

Aug 08, 2016

Experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discuss the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital”, data rich, and outcome-based, in support of the business to which they strategies align.

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HfS Blueprint Report: Population Health and Care Management 2016

Jul 27, 2016

How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.

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HfS Blueprint Report: Mortgage As-a-Service 2016

Jul 13, 2016

Building on the 2014 Mortgage BPO Blueprint, HfS reviews the adoption of the Eight Ideals of the As-a-Service Economy in more detail.

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Podcast: Automation Will Trim 1.4 Million Global Services Jobs by 2021

Jul 11, 2016

We talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination.

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Customers Want Self-Service Their Way—Will HGS’ DigiCX Deliver?

Jul 10, 2016

HGS introduced a strategy for optimizing customer experience by guiding people looking for help or support across channels and devices.

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Automation Will Trim 1.4 Million Global Services Jobs by 2021

Jul 04, 2016

New research from HfS shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.

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Vision 2020 For Intelligent Operations: Making the Digital Customer Real

Jul 04, 2016

This PoV summarizes the most valuable ideas we captured during our recent event in San Francisco

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Can HPE+CSC Dominate the Digital Underbelly or has that Ship Sailed?

Jun 19, 2016

HfS view on HP+CSC's opportunity to address the IT and operations plumbing necessary to enable the fast-emerging digital enterprise.

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