Analytics, Big Data and BI

Can Capgemini’s ODIGO Shed New Light on Customer Experience?

May 22, 2016

Capgemini begins to emphasize integrating the ODIGO interaction platform with business process services.

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HfS Blueprint: HR Operations As-a-Service 2016

May 18, 2016

The 2016 HfS HR Operations As-a-Service Blueprint Report covers current trends, market activity and analysis of 13 service providers.

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Genpact Is “Creating Talent” for BFS Analytics Services

May 12, 2016

The HfS Blueprint for BFS Analytics Services placed Genpact in the As-a-Service Winner’s Circle, partly because of its steps to address talent gaps.

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Cielo Leads the RPO Race but Its Plan Needs Refinement

May 12, 2016

HfS recently attended Cielo's analyst and client summit in Milwaukee.

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Supply Chain Management Requires Control in Addition to Visibility

May 08, 2016

Supply Chain Management is evolving to a new model that places an emphasis on control and not just enhanced visibility into operations.

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Infosys Confluence Spotlights Delights that Need Cohesion

May 08, 2016

The San Francisco Infosys Confluence Summit has taken on a cultish culture, vaguely reminiscent of Salesforce’s Dreamforce.

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Reassessing the HfS Intelligent Automation Continuum

Apr 26, 2016

The rapid evolution of technologies for Intelligent Automation has led HfS to update the Intelligent Automation Continuum for 2016.

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SaaS Service Providers Need to Align with As-a-Service Ideals

Apr 26, 2016

SaaS service providers need to align with the HfS ideals of the As-a-Service economy to remain competitive. This POV outlines the opportunities.

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#CXforum: Gut-feel doesn't cut it - measuring true ROI of #CX Initiatives

Apr 25, 2016

Is there a way to meaningfully, and financially, measure the ROI of #CX-related expenditures?​

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