Business Process Outsourcing (BPO)

HFS Top 10 Life Science Services 2019

Nov 29, 2019

This report analyzes and rates 20 service providers serving the Healthcare industry across innovation, execution, and voice of the customer criteria.

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Mphasis is the IT services industry's hidden gem - Enterprise leaders must not skip past growing mid-tier firms

Oct 28, 2019

It’s a great time to be a mid-tier IT services firm. While the largest IT services firms are vying for big ticket “transformation” engagements and footprint expansion

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Infosys BPM acquires Eishtec to bolster its OneOffice offering

Oct 23, 2019

The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland

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Use the combined power of human-focused design, data, and intelligent automation to deliver an omnichannel experience

Oct 03, 2019

HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.

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“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years! (Part Two)

Sep 25, 2019

Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.

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“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years!

Sep 24, 2019

Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.

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“Solv-e” your workforce models, or miss out on untapped talent

Sep 24, 2019

Can Concentrix disrupt the traditional CX services model with its Solv Crowdsourcing solution?

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HFS BPO Top 50

Sep 02, 2019

This is the HFS list of top 50 BPO providers by revenue.

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HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers 2019

Aug 28, 2019

The 2019 HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers report examines the role service providers play in the evolving BFS industry. We assessed and rated the industry-specific service capabilities of 26 service providers.

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