Business Process Outsourcing (BPO)

BPO Service Providers: you’re facing Hobson’s Choice. Embrace Automation, or Prepare for Oblivion

Aug 09, 2019

BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the game

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ITMS AND BPO CONTRACT ANALYSIS Q1 2019

Jul 26, 2019

This report analyses publicly announced ITMS and BPO contracts in Q1 2019 by region, service types, key verticals, main vendors and digital services.

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HFS Top 10 Source-to-Pay (S2P) Service Providers

Jul 25, 2019

This report examines 12 S2P service providers across a defined series of innovation, execution, and voice of the customer criteria.

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Take advantage of providers’ end-to-end security offerings to focus on IoT innovation

Jul 18, 2019

Find the cybersecurity vendor that allows your IoT teams to focus on business-critical activity, or innovation might just grind to a halt.

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Existing Genpact clients should engage smarter with the firm to digitize their operations

Jun 24, 2019

Genpact is evolving its digital offerings - this report examines how the firm's current BPO clients can leverage the firms growing offerings.

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ITMS and BPO Contract Analysis Q3 2018

Jan 21, 2019

This report analyses publicly announced ITMS and BPO contracts in Q3 2018 by region, service types, key verticals, main vendors and digital services.

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