Business Process Outsourcing (BPO)

HFS 2.0: Defining Business Operations in the Next Decade

Feb 26, 2020

HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations today and tomorrow.

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Find the right partners to help you break down internal silos and reach your full potential

Feb 17, 2020

How to select experience agency partners that will help break down your front office silos.

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IT and BPO outsourcing contract renewal analysis—2020

Jan 17, 2020

HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.

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ITMS and BPO Contract Analysis—Q3 2019

Jan 06, 2020

This report analyses publicly announced ITMS and BPO contracts in Q3 2019 by region, service types, key verticals, main vendors and digital services.

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State of Operations and Outsourcing 2019

Dec 18, 2019

The latest state of the operations and outsourcing survey results for 2019

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Developing the Hyperconnected Airport for Next-Generation Passenger Experience

Dec 10, 2019

How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business

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HFS Top 10 Life Science Services 2019

Nov 29, 2019

This report analyzes and rates 20 service providers serving the Healthcare industry across innovation, execution, and voice of the customer criteria.

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Mphasis is the IT services industry's hidden gem - Enterprise leaders must not skip past growing mid-tier firms

Oct 28, 2019

It’s a great time to be a mid-tier IT services firm. While the largest IT services firms are vying for big ticket “transformation” engagements and footprint expansion

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Infosys BPM acquires Eishtec to bolster its OneOffice offering

Oct 23, 2019

The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland

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