HFS Research provides guidance on the likely forecast scenarios post-COVID-19.
Business Process Outsourcing (BPO)
Salesforce clients should keep abreast of Cognizant’s continued investments to position itself as a CX services leader
Apr 29, 2020
Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition
Apr 22, 2020
It’s crucial that service providers ensure they align their offerings with the needs of BFS clients, or they risk losing their grasp on the market.
Apr 21, 2020
The world changed overnight and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to global crisis and the immediate outlook for the industry.
Apr 20, 2020
Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
Mortgage innovation cannot stop at the front office! Lenders must beat down back-office process debt to achieve the Digital OneOffice.
Apr 16, 2020
Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific change to reap real benefits.
F&A BPO buyers must consider the current technology climate and the environment when assessing locations
Apr 16, 2020
With so many aspects to consider- technology, politics, talent, environmental constraints, etc.- F&A BPO buyers must take a holistic approach when it comes to location selection
Apr 07, 2020
Covid-19 took the world, and the outsourcing industry by surprise - in future, business continuity plans must be more far reaching