HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations today and tomorrow.
Business Process Outsourcing (BPO)
Feb 17, 2020
How to select experience agency partners that will help break down your front office silos.
Jan 17, 2020
HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.
Dec 10, 2019
How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business
Mphasis is the IT services industry's hidden gem - Enterprise leaders must not skip past growing mid-tier firms
Oct 28, 2019
It’s a great time to be a mid-tier IT services firm. While the largest IT services firms are vying for big ticket “transformation” engagements and footprint expansion
Oct 23, 2019
The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland