Business Process Outsourcing (BPO)

Use the combined power of human-focused design, data, and intelligent automation to deliver an omnichannel experience

Oct 03, 2019

HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.

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“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years! (Part Two)

Sep 25, 2019

Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.

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“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years!

Sep 24, 2019

Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.

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“Solv-e” your workforce models, or miss out on untapped talent

Sep 24, 2019

Can Concentrix disrupt the traditional CX services model with its Solv Crowdsourcing solution?

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HFS BPO Top 50

Sep 02, 2019

This is the HFS list of top 50 BPO providers by revenue.

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HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers 2019

Aug 28, 2019

The 2019 HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers report examines the role service providers play in the evolving BFS industry. We assessed and rated the industry-specific service capabilities of 26 service providers.

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BPO Service Providers: you’re facing Hobson’s Choice. Embrace Automation, or Prepare for Oblivion

Aug 09, 2019

BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the game

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ITMS AND BPO CONTRACT ANALYSIS Q1 2019

Jul 26, 2019

This report analyses publicly announced ITMS and BPO contracts in Q1 2019 by region, service types, key verticals, main vendors and digital services.

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HFS Top 10 Source-to-Pay (S2P) Service Providers

Jul 25, 2019

This report examines 12 S2P service providers across a defined series of innovation, execution, and voice of the customer criteria.

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