How a leading sportswear company partnered to evolve its omnichannel platform from back to front
Cognitive
HFS Top 10 Digital Front Office: CX Design, Sales, and Marketing
Aug 01, 2019
This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer criteria.
Put Culture and Talent at the Heart of Your CX Partnering Strategy
Jul 26, 2019
Showcasing why talent and culture are so important to CX partnering strategy, through a glimpse into Teleperformance University and the Athens multi-lingual hub.
How the Ask Avnet Cognitive Assistant Became a Critical Part of the Customer Life Cycle
Feb 19, 2019
Avnet’s cognitive assistant ups CX and breaks brand silos by embracing the Digital One Office principles
Forget “Omnichannel:” Your Future Is Intelligent Customer Engagement
Nov 13, 2018
The contact center isn’t really dying; we are witnessing the birth of intelligent customer engagement.
Don’t Fall for These Six Cognitive Assistant Myths
Sep 10, 2018
Falling prey to these myths will inhibit the potential for your business unit to take advantage of these opportunities.
Why You Need To Care About IBM Watson’s Ecosystem
Feb 08, 2017
The emerging IBM Watson Services ecosystem is complex.The partners for IBM Watson Services thus play a special role as they go to market and invest in this growing services market in the next few years.
HfS Webinar: How Cognitive Systems like ignio™ Make Batch Jobs Management Simpler
Oct 20, 2016
This webinar demonstrates how ignio™, the world’s leading cognitive system, has been helping customers tackle the complex problem of batch job management
The HfS Blueprint Guide to Talent Acquisition Services
Oct 17, 2016
This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.
