The contact center isn’t really dying; we are witnessing the birth of intelligent customer engagement.
Sep 10, 2018
Falling prey to these myths will inhibit the potential for your business unit to take advantage of these opportunities.
Oct 20, 2016
This webinar demonstrates how ignio™, the world’s leading cognitive system, has been helping customers tackle the complex problem of batch job management
Oct 17, 2016
This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.
Oct 05, 2016
This PoV provides a summary of the key findings from HfS Cognition Event in New York in September 2016.