The contact center isn’t really dying; we are witnessing the birth of intelligent customer engagement.
Cognitive
Don’t Fall for These Six Cognitive Assistant Myths
Sep 10, 2018
Falling prey to these myths will inhibit the potential for your business unit to take advantage of these opportunities.
Why You Need To Care About IBM Watson’s Ecosystem
Feb 08, 2017
The emerging IBM Watson Services ecosystem is complex.The partners for IBM Watson Services thus play a special role as they go to market and invest in this growing services market in the next few years.
HfS Webinar: How Cognitive Systems like ignio™ Make Batch Jobs Management Simpler
Oct 20, 2016
This webinar demonstrates how ignio™, the world’s leading cognitive system, has been helping customers tackle the complex problem of batch job management
The HfS Blueprint Guide to Talent Acquisition Services
Oct 17, 2016
This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.
The Services Industry Stirs in its Sleep…But Can it Wake Up?
Oct 05, 2016
This PoV provides a summary of the key findings from HfS Cognition Event in New York in September 2016.
Making the Leap from Effective to Strategic BPM
Sep 19, 2016
This report looks at the evolution of sourcing and enterprise operations, from effective to strategic BPM.
HfS Podcast-As-a-Service: Futurist Gerd Leonhard
Sep 19, 2016
In this edition, we feature Gerd Leonhard's keynote from Cognition, entitled "Human Ethics As An Evolutionary Compass."
HfS Webinar: Standard Bank Case Discussion
Sep 08, 2016
Standard Bank Case Discussion: Improving Customer Experience through RPA + AI-powered Cognitive Automation
