Deloitte’s approach aligns business leaders for maximum impact
Cognitive
Propel your business operations "Straight to Digital" with Digital Associates
Jun 02, 2020
How five companies are using digital associates to create better experiences for stakeholders
Recovering from COVID-19 will involve finally fixing your organization’s data backbone
Apr 30, 2020
Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process re-design and improvement
HFS Top 10 Data Science and Machine Learning Platforms
Apr 28, 2020
Examines the capabilities of 14 data science and machine learning platform vendors as viewed in practice across a defined series of innovation, execution, and voice of the customer criteria
Develop digital customer tools that are seamless for customers and employees
Apr 27, 2020
Asynchronous messaging should simplify interactions for both the consumer and the agent.
Front-office service providers must leverage smart investments to weather the COVID-19 storm
Apr 20, 2020
Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
Be mindful of your workplace ecosystem when assessing digital associates for your company
Apr 06, 2020
From pilot tests to "bot bashing" -- How TD Bank integrates digital associates in the workplace
Will COVID-19 put the nail in the coffin of the legacy contact center?
Apr 03, 2020
Times of crisis must drive a new digitally optimized customer service model
HFS Top 10 Digital Associate Products
Apr 01, 2020
This report analyzes and rates 13 digital associates products across innovation, execution, and voice of the customer criteria.
