How a leading sportswear company partnered to evolve its omnichannel platform from back to front
Aug 01, 2019
This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer criteria.
Jul 26, 2019
Showcasing why talent and culture are so important to CX partnering strategy, through a glimpse into Teleperformance University and the Athens multi-lingual hub.
Feb 19, 2019
Avnet’s cognitive assistant ups CX and breaks brand silos by embracing the Digital One Office principles
Nov 13, 2018
The contact center isn’t really dying; we are witnessing the birth of intelligent customer engagement.
Sep 10, 2018
Falling prey to these myths will inhibit the potential for your business unit to take advantage of these opportunities.
Oct 20, 2016
This webinar demonstrates how ignio™, the world’s leading cognitive system, has been helping customers tackle the complex problem of batch job management
Oct 17, 2016
This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.