Take a “People-First” Approach for Omnichannel Success

Sep 10, 2019

How a leading sportswear company partnered to evolve its omnichannel platform from back to front

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HFS Top 10 Digital Front Office: CX Design, Sales, and Marketing

Aug 01, 2019

This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer criteria.

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Put Culture and Talent at the Heart of Your CX Partnering Strategy

Jul 26, 2019

Showcasing why talent and culture are so important to CX partnering strategy, through a glimpse into Teleperformance University and the Athens multi-lingual hub.

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How the Ask Avnet Cognitive Assistant Became a Critical Part of the Customer Life Cycle

Feb 19, 2019

Avnet’s cognitive assistant ups CX and breaks brand silos by embracing the Digital One Office principles

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Forget “Omnichannel:” Your Future Is Intelligent Customer Engagement

Nov 13, 2018

The contact center isn’t really dying; we are witnessing the birth of intelligent customer engagement.

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Don’t Fall for These Six Cognitive Assistant Myths

Sep 10, 2018

Falling prey to these myths will inhibit the potential for your business unit to take advantage of these opportunities.

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Why You Need To Care About IBM Watson’s Ecosystem

Feb 08, 2017

The emerging IBM Watson Services ecosystem is complex.The partners for IBM Watson Services thus play a special role as they go to market and invest in this growing services market in the next few years.

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HfS Webinar: How Cognitive Systems like ignio™ Make Batch Jobs Management Simpler

Oct 20, 2016

This webinar demonstrates how ignio™, the world’s leading cognitive system, has been helping customers tackle the complex problem of batch job management

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The HfS Blueprint Guide to Talent Acquisition Services

Oct 17, 2016

This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.

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