Use design thinking to build your integrated AI, analytics, and automation center of excellence

Feb 26, 2020

The latest HFS survey (December 2019) on the state of integrated automation showed that 45% of enterprise leaders (see Exhibit 1) have different centers of excellence (COEs) for AI, analytics, and automation.

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GOAL! Enterprise AI leaders must use design thinking to make IT and business play AI as Total Football

Feb 20, 2020

Enterprise leaders must run all strategic AI and integrated automation scaling initiatives like Total Football, with IT and business playing on the same side and against the competition.

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Enterprises must put humans first when using digital associates to create OneOffice experiences

Feb 14, 2020

Create intelligent interactions by using a human-first approach to designing digital associates.

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Propel your business operations "Straight to Digital" with Digital Associates

Feb 13, 2020

How five companies are using digital associates to create better experiences for stakeholders

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The Ants are different, even compelling, but can they drive a genuine integrated automation proposition for an industry that really needs one?

Feb 04, 2020

2019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill

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Ditch the diesel: How to go ‘Straight to digital’ at a pace that works for you

Jan 24, 2020

A recent HFS roundtable in New York City supported by Wipro discussed the “straight to digital” trend from a Why? What? and How? perspective

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Focus on making cognitive assistants understand human behavior, not mimic humans

Jan 09, 2020

Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and technology.

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Change the game with verticalized AI: NIIT Technologies’ unique play as a post-digital firm

Oct 18, 2019

Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.

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Take a “People-First” Approach for Omnichannel Success

Sep 10, 2019

How a leading sportswear company partnered to evolve its omnichannel platform from back to front

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