How the Ask Avnet Cognitive Assistant Became a Critical Part of the Customer Life Cycle

Feb 19, 2019

Avnet’s cognitive assistant ups CX and breaks brand silos by embracing the Digital One Office principles

Read More

Forget “Omnichannel:” Your Future Is Intelligent Customer Engagement

Nov 13, 2018

The contact center isn’t really dying; we are witnessing the birth of intelligent customer engagement.

Read More

Don’t Fall for These Six Cognitive Assistant Myths

Sep 10, 2018

Falling prey to these myths will inhibit the potential for your business unit to take advantage of these opportunities.

Read More

Why You Need To Care About IBM Watson’s Ecosystem

Feb 08, 2017

The emerging IBM Watson Services ecosystem is complex.The partners for IBM Watson Services thus play a special role as they go to market and invest in this growing services market in the next few years.

Read More

HfS Webinar: How Cognitive Systems like ignio™ Make Batch Jobs Management Simpler

Oct 20, 2016

This webinar demonstrates how ignio™, the world’s leading cognitive system, has been helping customers tackle the complex problem of batch job management

Read More

The HfS Blueprint Guide to Talent Acquisition Services

Oct 17, 2016

This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.

Read More

The Services Industry Stirs in its Sleep…But Can it Wake Up?

Oct 05, 2016

This PoV provides a summary of the key findings from HfS Cognition Event in New York in September 2016.

Read More

Making the Leap from Effective to Strategic BPM

Sep 19, 2016

​This report looks at the evolution of sourcing and enterprise operations, from effective to strategic BPM.

Read More

HfS Podcast-As-a-Service: Futurist Gerd Leonhard

Sep 19, 2016

In this edition, we feature Gerd Leonhard's keynote from Cognition, entitled "Human Ethics As An Evolutionary Compass."

Read More