Cognitive

Deloitte’s x-factor elevates human experience to drive end-to-end business results

Jun 17, 2020

Deloitte’s approach aligns business leaders for maximum impact

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Propel your business operations "Straight to Digital" with Digital Associates

Jun 02, 2020

How five companies are using digital associates to create better experiences for stakeholders

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Recovering from COVID-19 will involve finally fixing your organization’s data backbone

Apr 30, 2020

Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process re-design and improvement

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HFS Top 10 Data Science and Machine Learning Platforms

Apr 28, 2020

Examines the capabilities of 14 data science and machine learning platform vendors as viewed in practice across a defined series of innovation, execution, and voice of the customer criteria

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Develop digital customer tools that are seamless for customers and employees

Apr 27, 2020

Asynchronous messaging should simplify interactions for both the consumer and the agent.

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Front-office service providers must leverage smart investments to weather the COVID-19 storm

Apr 20, 2020

Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge

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Be mindful of your workplace ecosystem when assessing digital associates for your company

Apr 06, 2020

From pilot tests to "bot bashing" -- How TD Bank integrates digital associates in the workplace

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Will COVID-19 put the nail in the coffin of the legacy contact center?

Apr 03, 2020

Times of crisis must drive a new digitally optimized customer service model

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HFS Top 10 Digital Associate Products

Apr 01, 2020

This report analyzes and rates 13 digital associates products across innovation, execution, and voice of the customer criteria.

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