Cognitive

HfS Webinar: Standard Bank Case Discussion

Sep 08, 2016

Standard Bank Case Discussion: Improving Customer Experience through RPA + AI-powered Cognitive Automation

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HfS Webinar: Becoming an Intelligent OneOffice

Aug 08, 2016

Experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discuss the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital”, data rich, and outcome-based, in support of the business to which they strategies align.

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Podcast: Automation Will Trim 1.4 Million Global Services Jobs by 2021

Jul 11, 2016

We talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination.

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HfS Webinar: Business Process Re-Imagination in the Cognitive Era

Jul 10, 2016

In this webinar, experts from HfS Research, IBM, and Waterfund discuss how cognitive platform based solutions and a design-thinking led approach allow for delivering a personalized, end-to-end frictionless experience.

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Automation Will Trim 1.4 Million Global Services Jobs by 2021

Jul 04, 2016

New research from HfS shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.

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Vision 2020 For Intelligent Operations: Making the Digital Customer Real

Jul 04, 2016

This PoV summarizes the most valuable ideas we captured during our recent event in San Francisco

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Accenture Brings Intelligent Automation to Apps and Testing

Jun 28, 2016

Accenture’s myWizard platform that is aiming to innovate application services with a set of virtual agents and broad automation capabilities

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The Journey to Intelligent Operations and OneOffice —Study Findings

Jun 06, 2016

This report looks at the evolution of sourcing and enterprise operations, from back office efficiency to the Intelligent and Adaptable OneOffice.

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Wipro Bets Big to Grow on the Back of Digital Obsession

May 30, 2016

Enterprise clients’ obsession with Digital continues. Digital is top of mind for many c-suites and service providers are trying to make their mark.

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