Standard Bank Case Discussion: Improving Customer Experience through RPA + AI-powered Cognitive Automation
Aug 08, 2016
Experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discuss the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital”, data rich, and outcome-based, in support of the business to which they strategies align.
Jul 11, 2016
We talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination.
Jul 10, 2016
In this webinar, experts from HfS Research, IBM, and Waterfund discuss how cognitive platform based solutions and a design-thinking led approach allow for delivering a personalized, end-to-end frictionless experience.
Jul 04, 2016
New research from HfS shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.
Jul 04, 2016
This PoV summarizes the most valuable ideas we captured during our recent event in San Francisco
Jun 28, 2016
Accenture’s myWizard platform that is aiming to innovate application services with a set of virtual agents and broad automation capabilities
Jun 06, 2016
This report looks at the evolution of sourcing and enterprise operations, from back office efficiency to the Intelligent and Adaptable OneOffice.
May 30, 2016
Enterprise clients’ obsession with Digital continues. Digital is top of mind for many c-suites and service providers are trying to make their mark.