Technology, media, and telecom—it’s your time to shine. “Digital transformation” seemed meaningless; now, social distancing makes it matter more than ever.

Mar 31, 2020

The COVID-19 pandemic will spur digital transformation initiatives across the globe. Social distancing has massive implications across the technology, media, and telecom (TMT) sectors.

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Mar 19, 2020

This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.

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AI leaders, focus on AI governance and lifecycle management: Leverage AI GRC as a service

Mar 11, 2020

When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this journey.

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Use design thinking to build your integrated AI, analytics, and automation center of excellence

Feb 26, 2020

The latest HFS survey (December 2019) on the state of integrated automation showed that 45% of enterprise leaders (see Exhibit 1) have different centers of excellence (COEs) for AI, analytics, and automation.

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GOAL! Enterprise AI leaders must use design thinking to make IT and business play AI as Total Football

Feb 20, 2020

Enterprise leaders must run all strategic AI and integrated automation scaling initiatives like Total Football, with IT and business playing on the same side and against the competition.

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Enterprises must put humans first when using digital associates to create OneOffice experiences

Feb 14, 2020

Create intelligent interactions by using a human-first approach to designing digital associates.

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The Ants are different, even compelling, but can they drive a genuine integrated automation proposition for an industry that really needs one?

Feb 04, 2020

2019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill

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Ditch the diesel: How to go ‘Straight to digital’ at a pace that works for you

Jan 24, 2020

A recent HFS roundtable in New York City supported by Wipro discussed the “straight to digital” trend from a Why? What? and How? perspective

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Focus on making cognitive assistants understand human behavior, not mimic humans

Jan 09, 2020

Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and technology.

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