Cognitive

The Services Industry Stirs in its Sleep…But Can it Wake Up?

Oct 05, 2016

This PoV provides a summary of the key findings from HfS Cognition Event in New York in September 2016.

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Making the Leap from Effective to Strategic BPM

Sep 19, 2016

​This report looks at the evolution of sourcing and enterprise operations, from effective to strategic BPM.

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HfS Podcast-As-a-Service: Futurist Gerd Leonhard

Sep 19, 2016

In this edition, we feature Gerd Leonhard's keynote from Cognition, entitled "Human Ethics As An Evolutionary Compass."

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HfS Webinar: Standard Bank Case Discussion

Sep 08, 2016

Standard Bank Case Discussion: Improving Customer Experience through RPA + AI-powered Cognitive Automation

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HfS Webinar: Becoming an Intelligent OneOffice

Aug 08, 2016

Experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discuss the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital”, data rich, and outcome-based, in support of the business to which they strategies align.

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Podcast: Automation Will Trim 1.4 Million Global Services Jobs by 2021

Jul 11, 2016

We talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination.

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HfS Webinar: Business Process Re-Imagination in the Cognitive Era

Jul 10, 2016

In this webinar, experts from HfS Research, IBM, and Waterfund discuss how cognitive platform based solutions and a design-thinking led approach allow for delivering a personalized, end-to-end frictionless experience.

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Automation Will Trim 1.4 Million Global Services Jobs by 2021

Jul 04, 2016

New research from HfS shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.

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Vision 2020 For Intelligent Operations: Making the Digital Customer Real

Jul 04, 2016

This PoV summarizes the most valuable ideas we captured during our recent event in San Francisco

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