The business process services line at Infosys has officially crossed over a billion dollars in revenue, an important milestone with implications on the future of the company as a whole.
Contact Center and Omni-Channel
The Specialists: The Rise and Evolution of Robotic Process Automation (RPA) Pure Play Service Providers
Jun 03, 2020
This report spotlights six of the leading pure play firms specializing in RPA services
Apr 27, 2020
Asynchronous messaging should simplify interactions for both the consumer and the agent.
Apr 20, 2020
Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
Apr 03, 2020
Times of crisis must drive a new digitally optimized customer service model
Jan 30, 2020
HFS' 2020 RPA Software Product Top 10 evaluates how well 17 RPA software companies are supporting and enabling their clients to scale their automation programs and drive real change.
Use the combined power of human-focused design, data, and intelligent automation to deliver an omnichannel experience
Oct 03, 2019
HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.