Times of crisis must drive a new digitally optimized customer service model
Contact Center and Omni-Channel
Jan 30, 2020
HFS' 2020 RPA Software Product Top 10 evaluates how well 17 RPA software companies are supporting and enabling their clients to scale their automation programs and drive real change.
Use the combined power of human-focused design, data, and intelligent automation to deliver an omnichannel experience
Oct 03, 2019
HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.