Contracts, Negotiation and Pricing

Workday Services: Buyer Recommendations

Sep 29, 2016

This PoV outlines key recommendations for Workday Service Buyers.

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Strategic Analysis of Outsourcing Deals Announced in August 2016

Sep 19, 2016

This is the August 2016 edition of our outsourcing deals analysis, a month in which we came across the details of 40​ large deals in the public domain.

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SaaS Services Success Requires a Different Approach

Jul 27, 2016

This PoV outlines some of the challenges and recommendations for service providers offering SaaS services.

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Strategic Analysis of Outsourcing Deals Announced in June 2016

Jul 27, 2016

This PoV analyzes 53 outsourcing deals announced in June 2016 for the key lessons learned and for their alignment to recent HfS research.

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Vision 2020 For Intelligent Operations: Making the Digital Customer Real

Jul 04, 2016

This PoV summarizes the most valuable ideas we captured during our recent event in San Francisco

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Strategic Analysis of Outsourcing Deals Announced in May 2016

Jun 27, 2016

This PoV analyzes 43 outsourcing deals announced in May 2016 for the key lessons learned and for their alignment to recent HfS research.

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Knowledge: The Elixir to Drive Out HRO Inhibitions

Jun 14, 2016

In this second of the series, HfS zeros in on what is inhibiting the adoption of outsourced or hybrid shared service HR.

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Microsoft’s MySpace Moment or a Stellar Move into Social?

Jun 13, 2016

The HfS view on the most useful enterprise social global graph becoming part of Microsoft.

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A Tale of Two Models For RPA Deployment

Jun 02, 2016

A look at two different models for RPA deployment at scale, ANZ Bank and AT&T.

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