The 2019 HFS Top 10 ServiceNow Services report examines the role service providers play in the highly competitive ServiceNow Services market.
Customer Experience Management
Nov 05, 2019
SE2 made a few announcements recently, including the opening of its delivery and innovation centers in India and the launch of its Digital Engage platform. These decisions represent the company’s future as a platform-based services partner
Oct 23, 2019
The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland
Use the combined power of human-focused design, data, and intelligent automation to deliver an omnichannel experience
Oct 03, 2019
HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.
Sep 24, 2019
Can Concentrix disrupt the traditional CX services model with its Solv Crowdsourcing solution?
Sep 19, 2019
2D has reached its limits in mimicking 3D. True “holography” and AR are reinventing customer and worker experiences, minus the historical barriers.
Aug 01, 2019
This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer criteria.
Jul 26, 2019
As life expectancy and demand for social care grows, care providers must reinvent their ecosystems to adopt digital in a user-centric approach.
Jul 18, 2019
With the advent of the Internet of Things (IoT), billions of consumer and industrial devices are connected across the globe. Because connectivity is a critical factor to manage all these devices, telecom operators (telcos) have a bigger role to play