Manufacturing providers have a strong focus on sales, marketing and aftermarket services; to cut through the competition, success stories must shine.
Customer Experience Management
Feb 17, 2020
How to select experience agency partners that will help break down your front office silos.
Feb 13, 2020
How five companies are using digital associates to create better experiences for stakeholders
Feb 07, 2020
What you really need to know about “Retail’s Biggest Show”
Jan 30, 2020
HFS' 2020 RPA Software Product Top 10 evaluates how well 17 RPA software companies are supporting and enabling their clients to scale their automation programs and drive real change.
Jan 17, 2020
HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.
Jan 09, 2020
Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and technology.
Jan 07, 2020
Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees
Dec 10, 2019
How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business