Customer Experience Management

Concentrix’s marketing solutions meet manufacturing execs’ needs, but they face competing priorities and mature competitors, which all providers must address

Feb 26, 2020

Manufacturing providers have a strong focus on sales, marketing and aftermarket services; to cut through the competition, success stories must shine.

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Find the right partners to help you break down internal silos and reach your full potential

Feb 17, 2020

How to select experience agency partners that will help break down your front office silos.

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Propel your business operations "Straight to Digital" with Digital Associates

Feb 13, 2020

How five companies are using digital associates to create better experiences for stakeholders

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Shun digital complacency and prepare to be an experience-oriented retailer

Feb 07, 2020

What you really need to know about “Retail’s Biggest Show”

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HFS Top 10 Robotic Process Automation (RPA) Software Products 2020

Jan 30, 2020

HFS' 2020 RPA Software Product Top 10 evaluates how well 17 RPA software companies are supporting and enabling their clients to scale their automation programs and drive real change.

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IT and BPO outsourcing contract renewal analysis—2020

Jan 17, 2020

HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.

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Focus on making cognitive assistants understand human behavior, not mimic humans

Jan 09, 2020

Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and technology.

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Drive meaningful customer experiences with equally meaningful employee experiences

Jan 07, 2020

Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees

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Developing the Hyperconnected Airport for Next-Generation Passenger Experience

Dec 10, 2019

How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business

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