This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer criteria.
Customer Experience Management
Jul 26, 2019
As life expectancy and demand for social care grows, care providers must reinvent their ecosystems to adopt digital in a user-centric approach.
Jul 18, 2019
With the advent of the Internet of Things (IoT), billions of consumer and industrial devices are connected across the globe. Because connectivity is a critical factor to manage all these devices, telecom operators (telcos) have a bigger role to play
UK energy suppliers must decide: Will they play the cost game or focus on customer experience and sustainability?
Jul 16, 2019
UK utility execs are split between cost-leadership, their customers, and sustainability; they must choose now, as "auto-switching" sweeps the market.
Jul 04, 2019
At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the success of any automation program is in large part dependent on enabling humans, not replacing them.
May 09, 2018
Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short
Apr 26, 2018
…or fall behind your competitors’ digital capabilities for boosting customer experience and driving in-store sales.
Mar 30, 2018
The role of customer engagement service providers has never been more important or more complicated.