Customer Experience Management

Cisco Case Study: Delivering World Class Customer Service

Oct 31, 2017

Cisco's OneOffice journey to delivering world class customer service

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HfS Blueprint: Travel and Hospitality Customer Engagement Services

Sep 28, 2017

An analysis of the capabilities of providers of services that support customer experience with clients in the travel and hospitality industry.

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Webinar: Crafting Great Digital Customer Experiences with OneOffice

Sep 14, 2017

Discussing he biggest challenges for enterprises to create great digital customer engagement

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Redesigning the Digitally Driven Front-Office

Jul 06, 2017

Customer experience pros share tips for redesigning digitally driven front-office outcomes

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Webinar: Making Cognitive Real - The Transformation of Service Agents

Mar 13, 2017

Why leading organizations are investing in Virtual Agents to deliver top-notch Customer Experience

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In 2017, Will Banks Break the Siloes to Better Serve Customers?

Dec 23, 2016

For banks to remain competitive in the current climate, they will need to embrace a “customer first” strategy, with better customer experiences at the forefront.

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HHS Summit at Harvard: Moving Toward the OneOffice Endgame

Dec 13, 2016

A recent forum at Harvard University discussed how to work toward a vision for the future of health and human services.

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Welcome to the world of OneOffice

Dec 05, 2016

OneOffice is the endgame, where the digital enterprise can work in real time to cater for its clients' needs as they arise.

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Transforming Customer Support Into a Profit Center with CSS Corp

Nov 28, 2016

Quality customer experience and support through the entire lifecycle of any product or service is increasingly central to business success.

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