Cisco's OneOffice journey to delivering world class customer service
Customer Experience Management
Sep 28, 2017
An analysis of the capabilities of providers of services that support customer experience with clients in the travel and hospitality industry.
Sep 14, 2017
Discussing he biggest challenges for enterprises to create great digital customer engagement
Mar 13, 2017
Why leading organizations are investing in Virtual Agents to deliver top-notch Customer Experience
Dec 23, 2016
For banks to remain competitive in the current climate, they will need to embrace a “customer first” strategy, with better customer experiences at the forefront.
Dec 13, 2016
A recent forum at Harvard University discussed how to work toward a vision for the future of health and human services.
Nov 28, 2016
Quality customer experience and support through the entire lifecycle of any product or service is increasingly central to business success.