This report evaluates key customer engagement services providers operating in the retail industry.
Customer Experience Management
Feb 02, 2018
This POV previews our Retail and CPG Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018
Jan 30, 2018
This POV previews our THL Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Dec 08, 2017
How the travel and hospitality industry is gearing up to support digital customer experience
Nov 21, 2017
How enterprises can align with a shared vision of creating a better customer experience
Oct 31, 2017
Cisco's OneOffice journey to delivering world class customer service
Sep 28, 2017
An analysis of the capabilities of providers of services that support customer experience with clients in the travel and hospitality industry.
Sep 14, 2017
Discussing he biggest challenges for enterprises to create great digital customer engagement