Customer Experience Management

HfS Blueprint Report: Retail Customer Engagement Services

Mar 23, 2018

This report evaluates key customer engagement services providers operating in the retail industry.

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Industry Impact—The Retail and CPG Operations Value Chain

Feb 02, 2018

This POV previews our Retail and CPG Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018

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Industry Impact—The Travel, Hospitality, and Logistics Value Chain

Jan 30, 2018

This POV previews our THL Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Re-Imagining CX for First Class Traveler Experiences

Dec 08, 2017

How the travel and hospitality industry is gearing up to support digital customer experience

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Crafting Great Customer Experiences - Cisco’s Story

Nov 21, 2017

How enterprises can align with a shared vision of creating a better customer experience

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Cisco Case Study: Delivering World Class Customer Service

Oct 31, 2017

Cisco's OneOffice journey to delivering world class customer service

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HfS Blueprint: Travel and Hospitality Customer Engagement Services

Sep 28, 2017

An analysis of the capabilities of providers of services that support customer experience with clients in the travel and hospitality industry.

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Webinar: Crafting Great Digital Customer Experiences with OneOffice

Sep 14, 2017

Discussing he biggest challenges for enterprises to create great digital customer engagement

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Redesigning the Digitally Driven Front-Office

Jul 06, 2017

Customer experience pros share tips for redesigning digitally driven front-office outcomes

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