Design Thinking

HFS Highlight: Atos expands strategic partnership with Groupe PSA to build new integrated SAP S/4HANA platform

Jun 18, 2020

This highlight tells about the strategic partnership of Atos with Groupe PSA to build its new integrated SAP S/4 HANA Platform

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ITMS and BPO Contract Analysis—Q1 2020

Jun 11, 2020

This report analyses publicly announced ITMS and BPO contracts in Q1 2020 by region, service types, key verticals, main vendors and digital services.

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In Agile, size matters – Project executives must focus on building the right team for the job

Jun 09, 2020

There is a common misconception that increasing a team's size will increase it's output. For complex tasks it is often better to aim for a smaller group of more skilled individuals

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Impact of COVID-19 on the Global IT/BPM Industry

May 01, 2020

The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global COVID-19 crisis and their immediate outlook for the industry.

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HFS Top 10 Salesforce Services 2020

Apr 15, 2020

In the 2020 HFS Salesforce Services Top 10 Report, we analyze the capabilities and vision of eleven service providers.

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Service design and design thinking efforts must recognize every end user; the public sector’s digital struggles are a stark reminder

Apr 14, 2020

Yes, we all know to consider the end user—just be sure to cover every end user: it’s critical whether you’re in local government or a CMO.

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Enterprise AI leaders must consider the “AI HI Five” - five critical evaluation criteria for AI service partners

Mar 25, 2020

This POV lays out the HFS perspective on the five critical capabilities that will help your enterprise pick the right AI implementation partner to drive success and scale – initially and on an ongoing basis.

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Automotive firms must look toward partnerships that meld startup mentality with global scalability—as Accenture makes another big acquisition

Mar 23, 2020

Accenture is acquiring loads of design & Agile skill into its Industry X.0 practice—competitors watch out, as automotives, especially, will take note

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Find the right partners to help you break down internal silos and reach your full potential

Feb 17, 2020

How to select experience agency partners that will help break down your front office silos.

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