Design Thinking

The HfS Blueprint Guide to Talent Acquisition Services

Oct 17, 2016

This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.

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The Services Industry Stirs in its Sleep…But Can it Wake Up?

Oct 05, 2016

This PoV provides a summary of the key findings from HfS Cognition Event in New York in September 2016.

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HfS Blueprint: Digitally Enabled Contact Center 2016

Sep 29, 2016

This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.

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HfS Webinar: Becoming an Intelligent OneOffice

Aug 08, 2016

Experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discuss the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital”, data rich, and outcome-based, in support of the business to which they strategies align.

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HfS Blueprint Report: Population Health and Care Management 2016

Jul 27, 2016

How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.

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HfS Webinar: Business Process Re-Imagination in the Cognitive Era

Jul 10, 2016

In this webinar, experts from HfS Research, IBM, and Waterfund discuss how cognitive platform based solutions and a design-thinking led approach allow for delivering a personalized, end-to-end frictionless experience.

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Customers Want Self-Service Their Way—Will HGS’ DigiCX Deliver?

Jul 10, 2016

HGS introduced a strategy for optimizing customer experience by guiding people looking for help or support across channels and devices.

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Vision 2020 For Intelligent Operations: Making the Digital Customer Real

Jul 04, 2016

This PoV summarizes the most valuable ideas we captured during our recent event in San Francisco

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Accenture Brings Intelligent Automation to Apps and Testing

Jun 28, 2016

Accenture’s myWizard platform that is aiming to innovate application services with a set of virtual agents and broad automation capabilities

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