This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.
Oct 05, 2016
This PoV provides a summary of the key findings from HfS Cognition Event in New York in September 2016.
Sep 29, 2016
This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.
Aug 08, 2016
Experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discuss the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital”, data rich, and outcome-based, in support of the business to which they strategies align.
Jul 27, 2016
How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.
Jul 10, 2016
In this webinar, experts from HfS Research, IBM, and Waterfund discuss how cognitive platform based solutions and a design-thinking led approach allow for delivering a personalized, end-to-end frictionless experience.
Jul 10, 2016
HGS introduced a strategy for optimizing customer experience by guiding people looking for help or support across channels and devices.
Jul 04, 2016
This PoV summarizes the most valuable ideas we captured during our recent event in San Francisco
Jun 28, 2016
Accenture’s myWizard platform that is aiming to innovate application services with a set of virtual agents and broad automation capabilities