Digital Transformation

An interview with Sanjay Srivastava, Chief Digital Officer at Genpact

Oct 27, 2017

A unique business process management provider can raise the bar when it comes to Digital Operations

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Transforming a Professional Services Firm with Intelligent Automation

Oct 25, 2017

Hear about KPMG’s own internal transformation and how clients can develop transformational business strategies of their own

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Client Investments in CX and Security Are Likely to Keep Consultants Busy

Sep 26, 2017

A report analysing the quantitative and qualitative data gathered in the recently published Digital Technology Strategy and Consultancy Blueprint.

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Consumer-Centricity as the Heart of Cultural Change at Blue Shield of California

Sep 19, 2017

How customer-centricity is core to changing the culture in & impact of Blue Shield of California on making health care family friendly and affordable.

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Genpact Picks up Design Firm on Digital Journey to OneOffice

Sep 07, 2017

Genpact has announced its intention to acquire TandemSeven, a customer experience design firm with a dynamic journey mapping tool

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How Illinois is designing citizen-centric operations for better service

Aug 30, 2017

Hardik Bhatt, CIO, Illinois, shared the on-going journey for change in serving and creating better outcomes for the foster children, families, and caseworkers in Illinois.

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The Back Office Is Key to Meeting Digital Expectations

Aug 15, 2017

An Executive Viewpoint POV focused on the key takeaways from a roundtable discussion with business executives discussing their digital ambitions

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Entering The Age Of Insurance Policy Administration As-a-Service

Aug 08, 2017

HfS Research undertook a research study on delivering policy administration As-a-Service, surveying 50 P&C insurance executives.

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Without a Data Foundation, Digital Transformation Goes Nowhere

Jul 19, 2017

This POV highlights the importance of creating a data foundation for their organization.

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