Digital Transformation

A time to kill, or a time to be killed? Five critical steps for LTI and Mindtree to make it work or risk failure

Aug 11, 2019

We now have one service provider with revenues approaching $2.5 billion aspiring to break into the open spot between these mid-caps and the large providers: LTI with its buyout of Mindtree.

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Enterprise leaders must find providers actively investing in innovation across the ecosystem

Aug 09, 2019

Innovation is a top priority for enterprise leaders so its vital they learn to identify service providers who genuinely offer an innovation ecosystem.

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Disruption picks up pace in financial services—drive innovation or risk irrelevance

Aug 06, 2019

The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.

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MANUFACTURERS NEED INTEGRATED AUTOMATION SYSTEMS TO ENABLE MASS PERSONALIZATION

Jul 29, 2019

This PoV outlines the structure of an integrated and intelligent automation system for manufacturers to cater to the mass personalization requirements of digital businesses

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Care providers must blend digital and data with user-centric design as the population ages

Jul 26, 2019

As life expectancy and demand for social care grows, care providers must reinvent their ecosystems to adopt digital in a user-centric approach.

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Put Culture and Talent at the Heart of Your CX Partnering Strategy

Jul 26, 2019

Showcasing why talent and culture are so important to CX partnering strategy, through a glimpse into Teleperformance University and the Athens multi-lingual hub.

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ITMS AND BPO CONTRACT ANALYSIS Q1 2019

Jul 26, 2019

This report analyses publicly announced ITMS and BPO contracts in Q1 2019 by region, service types, key verticals, main vendors and digital services.

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Shed complacency and innovate your CX—guidance from design leaders

Jul 11, 2019

Design leaders in banking share their ideas on using experience innovation to transform CX

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Effective innovation hubs must make a clear link between cool tech and solving business problems

Jul 03, 2019

HFS Research visits Infosys Raleigh Innovation Hub on their first Analyst address.

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