Digital Transformation

Ditch the diesel: How to go ‘Straight to digital’ at a pace that works for you

Jan 24, 2020

A recent HFS roundtable in New York City supported by Wipro discussed the “straight to digital” trend from a Why? What? and How? perspective

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IT and BPO outsourcing contract renewal analysis—2020

Jan 17, 2020

HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.

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Utilities’ customer experience is the digital battleground—legacy firms must prioritize it alongside cost

Jan 13, 2020

The utilities industry must give CX the attention it deserves, in amongst its focus on reducing operating costs, and growing top and bottom lines.

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Calling SIs, MSPs, and IT consultants: Google needs your domain expertise. Ramp up, engage, and build industrialized solutions

Jan 10, 2020

HFS examines what Google is doing to increase its chances of success with Google Cloud platform and some recent developments in its services partner ecosystem.

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ITMS and BPO Contract Analysis—Q3 2019

Jan 06, 2020

This report analyses publicly announced ITMS and BPO contracts in Q3 2019 by region, service types, key verticals, main vendors and digital services.

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HFS Top 10 Retail and CPG Services 2019

Dec 20, 2019

This report analyzes and rates 17 service providers serving the Retail and CPG industries across innovation, execution, and voice of the customer criteria.

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State of Operations and Outsourcing 2019

Dec 18, 2019

The latest state of the operations and outsourcing survey results for 2019

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Developing the Hyperconnected Airport for Next-Generation Passenger Experience

Dec 10, 2019

How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business

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Insurance customers must evaluate SE2 for both innovation and execution with its new investments

Nov 05, 2019

SE2 made a few announcements recently, including the opening of its delivery and innovation centers in India and the launch of its Digital Engage platform. These decisions represent the company’s future as a platform-based services partner

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