GBS, Shared Services and Captives

GBS leaders must align their shared services for the digital age or face extinction

Mar 06, 2019

Enterprise leaders are under increased pressure to pivot their businesses to meet the needs of consumers and ensure operations are agile enough to support these needs. Yet, the engine room of most organizations’ services —global business services (GBS)— o

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How A Procurement Concierge Improves Data Quality, Compliance, Cost

Jul 19, 2017

How one company found a way to improve efficiency and user experience at the same time.

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The Rise of Supplier Relationship Management

Feb 08, 2017

We explore the increasingly critical role of supplier relationship management plays in the foundational operations, growth, and risk management of a business.

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Journey to Intelligent Operations in Banking

Oct 18, 2016

How can banks rise to the challenge of intelligent operations and the OneOffice?

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Making the Leap from Effective to Strategic BPM

Sep 19, 2016

​This report looks at the evolution of sourcing and enterprise operations, from effective to strategic BPM.

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The Journey to Intelligent Operations in Life Sciences

Sep 18, 2016

A fresh, research-based look at the role of operations and BPO in the business of Pharma and Life Sciences.

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HfS Webinar: Becoming an Intelligent OneOffice

Aug 08, 2016

Experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discuss the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital”, data rich, and outcome-based, in support of the business to which they strategies align.

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The Journey to Intelligent Operations in Healthcare

Aug 04, 2016

A fresh, research-based look at the role of operations and BPO in the business of Healthcare.

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HfS Blueprint Report: Population Health and Care Management 2016

Jul 27, 2016

How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.

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