Enterprise leaders are under increased pressure to pivot their businesses to meet the needs of consumers and ensure operations are agile enough to support these needs. Yet, the engine room of most organizations’ services —global business services (GBS)— o
GBS, Shared Services and Captives
Jul 19, 2017
How one company found a way to improve efficiency and user experience at the same time.
Sep 18, 2016
A fresh, research-based look at the role of operations and BPO in the business of Pharma and Life Sciences.
Aug 08, 2016
Experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discuss the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital”, data rich, and outcome-based, in support of the business to which they strategies align.
Aug 04, 2016
A fresh, research-based look at the role of operations and BPO in the business of Healthcare.
Jul 27, 2016
How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.