Global Business Services

Develop transformational Jedis to drive change in your business, says Celonis’ Alex Rinke

May 07, 2020

HFS’ Phil Fersht recently sat down with Alex Rinke, the co-CEO of the process-mining unicorn Celonis, to talk through the company’s journey, key client examples, and plans with its new funding.

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Learn from the Paradigm Shock: Ignore BCP/DR at your own peril

May 07, 2020

The IBM GBS story to scale WFH post Covid-19

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Impact of COVID-19 on the Global IT/BPM Industry

May 01, 2020

The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global COVID-19 crisis and their immediate outlook for the industry.

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Manufacturers must use the four-factor prioritization guideline to evaluate their Industry 4.0 journey partners

Apr 21, 2020

This PoV acts as a guideline for manufacturers to start their Industry 4.0 journey, including the selection of their technology service providers.

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Focus on integrated manufacturing to improve manufacturing operations

Apr 08, 2020

We discuss how manufacturers can integrate their operations value chain activities and provide guidelines that manufacturers should follow to implement integrated manufacturing in their organizations.

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Service providers should understand the changing business dynamics of the IoT and Industry 4.0 to stay ahead of their competitors

Apr 06, 2020

Discuss the capabilities that enterprises look for before outsourcing a project related to IoT and Industry 4.0 and how this differs from service provider selection for traditional technology outsourcing projects.

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Will COVID-19 put the nail in the coffin of the legacy contact center?

Apr 03, 2020

Times of crisis must drive a new digitally optimized customer service model

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HFS Top 10 Digital Associate Products

Apr 01, 2020

This report analyzes and rates 13 digital associates products across innovation, execution, and voice of the customer criteria.

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Organizations must learn how to work in this new paradigm of enforced home- working fast, or sink even faster

Mar 23, 2020

Decentralized teams from the tech giants have developed approaches and technology stacks that every enterprise should consider to help them to move more teams to home working.

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