AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.
Feb 26, 2018
This Point of View report previews our healthcare value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Dec 14, 2017
This Blueprint covers the BPO services market for Healthcare, including the innovation and execution capabilities of 13 providers.
Jul 21, 2017
While metrics are important, outcomes can’t just be measured in numbers if you want to effect real change.
Nov 10, 2016
A research-based PoV on the use of RPA in Healthcare Operations and the value of partnership to achieving more impact with it.
Sep 19, 2016
This is the August 2016 edition of our outsourcing deals analysis, a month in which we came across the details of 40 large deals in the public domain.
Sep 18, 2016
A fresh, research-based look at the role of operations and BPO in the business of Pharma and Life Sciences.
Aug 04, 2016
A fresh, research-based look at the role of operations and BPO in the business of Healthcare.