Healthcare

AI in HR Is a Matter of How, Not If

Aug 13, 2018

AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.

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Industry Impact - The Healthcare Sector Value Chain

Feb 26, 2018

This Point of View report previews our healthcare value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Industry Impact - The Life Sciences Value Chain

Feb 26, 2018

This Point of View report previews our Life Sciences-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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HfS Blueprint Report: Healthcare Business Operations 2017

Dec 14, 2017

This Blueprint covers the BPO services market for Healthcare, including the innovation and execution capabilities of 13 providers.

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Moving beyond the numbers in healthcare to drive and measure change

Jul 21, 2017

While metrics are important, outcomes can’t just be measured in numbers if you want to effect real change.

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Getting the Ball Rolling with RPA in Healthcare Operations

Nov 10, 2016

A research-based PoV on the use of RPA in Healthcare Operations and the value of partnership to achieving more impact with it.

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Strategic Analysis of Outsourcing Deals Announced in August 2016

Sep 19, 2016

This is the August 2016 edition of our outsourcing deals analysis, a month in which we came across the details of 40​ large deals in the public domain.

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The Journey to Intelligent Operations in Life Sciences

Sep 18, 2016

A fresh, research-based look at the role of operations and BPO in the business of Pharma and Life Sciences.

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The Journey to Intelligent Operations in Healthcare

Aug 04, 2016

A fresh, research-based look at the role of operations and BPO in the business of Healthcare.

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