Intelligent Automation

HFS 2.0: Defining Business Operations in the Next Decade

Feb 26, 2020

HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations today and tomorrow.

Read More

Use design thinking to build your integrated AI, analytics, and automation center of excellence

Feb 26, 2020

The latest HFS survey (December 2019) on the state of integrated automation showed that 45% of enterprise leaders (see Exhibit 1) have different centers of excellence (COEs) for AI, analytics, and automation.

Read More

GOAL! Enterprise AI leaders must use design thinking to make IT and business play AI as Total Football

Feb 20, 2020

Enterprise leaders must run all strategic AI and integrated automation scaling initiatives like Total Football, with IT and business playing on the same side and against the competition.

Read More

Service providers will find ample opportunity in content moderation services, but they must proceed with caution

Feb 19, 2020

What you need to know about the opportunity (and risk) involved in this hot marketing services area

Read More

Solve the Automation Scale Challenge with Integrated Automation

Feb 19, 2020

Enterprise leaders need to prioritize an integrated intelligent automation approach to achieve adoption at scale

Read More

Managers serious about talent need to stop paying lip service to employee engagement and use more agile pulse surveys

Feb 14, 2020

Organizations must learn to harness the power of immediate feedback, and for this, they need to find the right vendor.

Read More

Enterprises must put humans first when using digital associates to create OneOffice experiences

Feb 14, 2020

Create intelligent interactions by using a human-first approach to designing digital associates.

Read More

Propel your business operations "Straight to Digital" with Digital Associates

Feb 13, 2020

How five companies are using digital associates to create better experiences for stakeholders

Read More

A fireside chat with Mohit Joshi: The banking industry must invest in technology to make sense in the new economy

Feb 10, 2020

Part one of two: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.

Read More