BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the game
Aug 06, 2019
The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.
Aug 01, 2019
This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer criteria.
Jul 30, 2019
Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.
Jul 30, 2019
We’re often asked where RPA fits relative to APIs. RPA can help achieve desired process outcomes as part of a "toolbox" approach to integrated automation
You must integrate Automation to achieve Genuine Scale: How arago HIRO’s approach is helping clients like Swisscom realize their ambitious goals
Jul 18, 2019
The Triple-A Trifecta of automation, artificial intelligence (AI), and smart analytics has compelled the C-suites to address their business objectives. Goals from the trifecta technologies are ambitious, and expectations are unrealistic.
Jul 11, 2019
Design leaders in banking share their ideas on using experience innovation to transform CX
Jul 04, 2019
At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the success of any automation program is in large part dependent on enabling humans, not replacing them.