Intelligent Automation

BPO Service Providers: you’re facing Hobson’s Choice. Embrace Automation, or Prepare for Oblivion

Aug 09, 2019

BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the game

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Disruption picks up pace in financial services—drive innovation or risk irrelevance

Aug 06, 2019

The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.

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HFS Top 10 Digital Front Office: CX Design, Sales, and Marketing

Aug 01, 2019

This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer criteria.

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Slay your legacy dragons and cultural silos to create the Finance OneOffice experience

Jul 30, 2019

Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.

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Why an integrated automation approach to RPA and APIS is critical to achieve your data needs

Jul 30, 2019

We’re often asked where RPA fits relative to APIs. RPA can help achieve desired process outcomes as part of a "toolbox" approach to integrated automation

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You must integrate Automation to achieve Genuine Scale: How arago HIRO’s approach is helping clients like Swisscom realize their ambitious goals

Jul 18, 2019

The Triple-A Trifecta of automation, artificial intelligence (AI), and smart analytics has compelled the C-suites to address their business objectives. Goals from the trifecta technologies are ambitious, and expectations are unrealistic.

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Shed complacency and innovate your CX—guidance from design leaders

Jul 11, 2019

Design leaders in banking share their ideas on using experience innovation to transform CX

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The HFS Hot Vendors Q2 2019

Jul 05, 2019

We present the HFS Hot Vendors Report for Q2 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice.

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Want to elevate CX with integrated automation? Start with the humans

Jul 04, 2019

At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the success of any automation program is in large part dependent on enabling humans, not replacing them.

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