Intelligent Automation

Change the game with verticalized AI: NIIT Technologies’ unique play as a post-digital firm

Oct 18, 2019

Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.

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The secret to automation success is using the right tools in the right way; Arla Foods gets practical with RPA

Oct 09, 2019

HFS with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Arla Foods, a Scandinavian multinational dairy cooperative.

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Use the combined power of human-focused design, data, and intelligent automation to deliver an omnichannel experience

Oct 03, 2019

HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.

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Enterprise AI Leaders Must Take a Consulting Driven Approach: Best Practices from Infosys

Oct 01, 2019

A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.

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You need orchestration to scale attended automation. That’s why Automation Anywhere acquired Klevops.

Sep 27, 2019

Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees this as a much-needed injection of orchestration.

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The HFS HOT VENDORS Q3 2019

Sep 27, 2019

We present the HFS Hot Vendors Report for Q3 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice.

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Enterprise Leaders must take a "Show me the Money" approach while Buying AI solutions

Sep 17, 2019

Enterprises are struggling to go beyond POCs and pilots to make progress on this journey to enterprise-wide digitization using AI, analytics and automation- the triple A trifecta.

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Take a “People-First” Approach for Omnichannel Success

Sep 10, 2019

How a leading sportswear company partnered to evolve its omnichannel platform from back to front

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Demand Cost and Value Gains from your service providers with AI-powered predictive and autonomous SLAs

Sep 06, 2019

Leading service providers are effectively reducing their operating costs and service costs with AI-ML. But, are these savings and benefits being passed on to the clients?

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