Intelligent Automation

Change the game with verticalized AI: NIIT Technologies’ unique play as a post-digital firm

Oct 18, 2019

Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.

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The secret to automation success is using the right tools in the right way; Arla Foods gets practical with RPA

Oct 09, 2019

HFS with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Arla Foods, a Scandinavian multinational dairy cooperative.

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Use the combined power of human-focused design, data, and intelligent automation to deliver an omnichannel experience

Oct 03, 2019

HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.

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Enterprise AI Leaders Must Take a Consulting Driven Approach: Best Practices from Infosys

Oct 01, 2019

A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.

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You need orchestration to scale attended automation. That’s why Automation Anywhere acquired Klevops.

Sep 27, 2019

Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees this as a much-needed injection of orchestration.

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Sep 27, 2019

We present the HFS Hot Vendors Report for Q3 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice.

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Enterprise Leaders must take a "Show me the Money" approach while Buying AI solutions

Sep 17, 2019

Enterprises are struggling to go beyond POCs and pilots to make progress on this journey to enterprise-wide digitization using AI, analytics and automation- the triple A trifecta.

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Take a “People-First” Approach for Omnichannel Success

Sep 10, 2019

How a leading sportswear company partnered to evolve its omnichannel platform from back to front

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Demand Cost and Value Gains from your service providers with AI-powered predictive and autonomous SLAs

Sep 06, 2019

Leading service providers are effectively reducing their operating costs and service costs with AI-ML. But, are these savings and benefits being passed on to the clients?

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