Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.
The secret to automation success is using the right tools in the right way; Arla Foods gets practical with RPA
Oct 09, 2019
HFS with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Arla Foods, a Scandinavian multinational dairy cooperative.
Use the combined power of human-focused design, data, and intelligent automation to deliver an omnichannel experience
Oct 03, 2019
HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.
Oct 01, 2019
A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.
You need orchestration to scale attended automation. That’s why Automation Anywhere acquired Klevops.
Sep 27, 2019
Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees this as a much-needed injection of orchestration.
Sep 17, 2019
Enterprises are struggling to go beyond POCs and pilots to make progress on this journey to enterprise-wide digitization using AI, analytics and automation- the triple A trifecta.
Sep 10, 2019
How a leading sportswear company partnered to evolve its omnichannel platform from back to front
Demand Cost and Value Gains from your service providers with AI-powered predictive and autonomous SLAs
Sep 06, 2019
Leading service providers are effectively reducing their operating costs and service costs with AI-ML. But, are these savings and benefits being passed on to the clients?