IT Outsourcing / IT Services

IT and BPO outsourcing contract renewal analysis—2020

Jan 17, 2020

HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.

Read More

IT needs to invest more in cloud 2.0 – with service partners playing a vital role

Jan 16, 2020

HFS looks at maturity in cloud computing. Which industries are betting big, the choice between containers and serverless, and where multi-cloud fits in.

Read More

Calling SIs, MSPs, and IT consultants: Google needs your domain expertise. Ramp up, engage, and build industrialized solutions

Jan 10, 2020

HFS examines what Google is doing to increase its chances of success with Google Cloud platform and some recent developments in its services partner ecosystem.

Read More

Unisys’ investment in security, automation and cloud capabilities moves the firm to stable growth, and should add them to your selection process

Jan 08, 2020

At a recent analyst event, we discovered how Unisys' strategy is paying off and helping the firm move back to stable growth.

Read More

HFS Top 10 Insurance Services 2019

Dec 23, 2019

This report analyzes and rates 19 service providers serving the Insurance industry across innovation, execution, and voice of the customer criteria.

Read More

Are your IT systems working against you? BFS firms must address creaking IT as it comes under the spotlight.

Dec 23, 2019

Governments and corporate clients are putting more pressure on banks to sort creaking IT; they must act swiftly to avoid outcry and financial losses

Read More

State of Operations and Outsourcing 2019

Dec 18, 2019

The latest state of the operations and outsourcing survey results for 2019

Read More

Is OVH the cloud market’s best-kept secret? You need to know about this France-based firm with hyperscale ambitions

Dec 13, 2019

When we think of major cloud players - the same three or four firms make the list. But new firms like OVH are starting to gain ground in the market.

Read More

Developing the Hyperconnected Airport for Next-Generation Passenger Experience

Dec 10, 2019

How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business

Read More