IT Outsourcing / IT Services

You must strike a balance between customization and long-term compatibility to get the most value from ServiceNow

Aug 16, 2019

After countless client reference calls with ServiceNow practitioners, we examine how the market is balancing customisation to get the most value out of the platform without compromising longevity.

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Providers must build a bespoke toolset and strategy to save the modern banking industry

Aug 16, 2019

Over a decade on, the Financial services industry is still reeling from the 2008 financial crisis - whether that's the changing regulatory environment or ongoing market challenges.

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IT Leaders must find the right partner to migrate to the cloud and tear down legacy data centers. Do DXC and Atos fit the bill?

Aug 16, 2019

As enterprises push more workloads and services into cloud environments, what happens to their empty data centers? We speak to two providers catering to the growing demand for cloud strategies that go right through to decommissioning data centers.

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A time to kill, or a time to be killed? Five critical steps for LTI and Mindtree to make it work or risk failure

Aug 11, 2019

We now have one service provider with revenues approaching $2.5 billion aspiring to break into the open spot between these mid-caps and the large providers: LTI with its buyout of Mindtree.

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Enterprise leaders must find providers actively investing in innovation across the ecosystem

Aug 09, 2019

Innovation is a top priority for enterprise leaders so its vital they learn to identify service providers who genuinely offer an innovation ecosystem.

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Service providers shouldn’t put all their eggs in the BFS basket

Jul 29, 2019

Many IT service providers rely on BFS revenues to drive growth, and if they don’t change this, they leave themselves open to significant risk.

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ITMS AND BPO CONTRACT ANALYSIS Q1 2019

Jul 26, 2019

This report analyses publicly announced ITMS and BPO contracts in Q1 2019 by region, service types, key verticals, main vendors and digital services.

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Telcos should specialize IoT offerings for customer segment to succeed

Jul 18, 2019

With the advent of the Internet of Things (IoT), billions of consumer and industrial devices are connected across the globe. Because connectivity is a critical factor to manage all these devices, telecom operators (telcos) have a bigger role to play

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Service providers must look at Alibaba Cloud as their next strategic partner

Jul 18, 2019

Is Alibaba Cloud the rising star of the hyperscale cloud market? This report digs deeper.

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