The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
M&A
Can Microsoft Dominate the Talent Engagement Market Like it's O365?
Jun 14, 2016
HfS takes an in-depth look at what the LinkedIn acquisition by Microsoft means for the HR market.
Microsoft’s MySpace Moment or a Stellar Move into Social?
Jun 13, 2016
The HfS view on the most useful enterprise social global graph becoming part of Microsoft.
Scaled Acquisition in Engineering Begins as HCL Purchases Geometric
Mar 31, 2016
HCL steps up its acquisition game by acquiring Geometric to augment engineering capabilities and jump to third in the HfS Engineering Services Top 20.
Client Centricity Must Dominate NTT DATA Acquisition of Dell Services
Mar 27, 2016
The HfS team looks at the opportunities and challenges arising from NTT DATA's acquisition of Dell Services.
Xerox Aims to Get Fit With a Split
Feb 01, 2016
Xerox's announcement that it was dividing into two brings the HfS team together to think about what that means for the future of BPO and for Xerox as we knew it.
The Race To Roll-up Salesforce Services Capabilities in Europe
Jan 04, 2016
Recent acquisitions of European Salesforce services partners by Accenture and Capgemini show the race to expand geo coverage and drive to scale is on.
Contemplating the New Telefonica and Huawei Partnership
Nov 28, 2015
The agreement commits the service providers to deploy compute, storage and backup public cloud services from eight data center locations.
Was-A-Service: Why Accenture Sold Its Navitaire Business
Jul 15, 2015
HfS examines Accenture's recent sale of its Navitaire platform business including the rationale for the sale and key takeaways for service providers and service buyers moving to As-a-Service solutions.
