Oct 04, 2019

This report analyses publicly announced ITMS and BPO contracts in Q2 2019 by region, service types, key verticals, main vendors and digital services.

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Concentrix’s Tigerspike Acquisition Adds Digital Design

Nov 16, 2017

Tigerspike adds enterprise mobility design and engineering capability for crafting user experiences with Concentrix and clients.

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The HfS Blueprint Guide to Talent Acquisition Services

Oct 17, 2016

This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.

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HfS Blueprint: Digitally Enabled Contact Center 2016

Sep 29, 2016

This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.

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Strategic Analysis of Outsourcing Deals Announced in August 2016

Sep 19, 2016

This is the August 2016 edition of our outsourcing deals analysis, a month in which we came across the details of 40​ large deals in the public domain.

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The State of Cybersecurity and Digital Trust 2016

Jun 25, 2016

Our annual deep-dive report on the cyber threats faced by enterprises and the gaps they must overcome to build both brand and digital trust.

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Can HPE+CSC Dominate the Digital Underbelly or has that Ship Sailed?

Jun 19, 2016

HfS view on HP+CSC's opportunity to address the IT and operations plumbing necessary to enable the fast-emerging digital enterprise.

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HfS Blueprint: HR Operations As-a-Service 2016

May 18, 2016

The 2016 HfS HR Operations As-a-Service Blueprint Report covers current trends, market activity and analysis of 13 service providers.

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HfS Webinar: Industrializing Mobile Application Development

Jun 01, 2015

This webinar replay looks at how to align your IT service provider relationship to meet today's new demands.

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