Digital OneOffice

Why Global Business Service (GBS) is evolving into the Digital OneOffice

Jun 07, 2018

Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities

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HfS Blueprint Report: Digital OneOffice

May 28, 2018

The report assesses and profiles an exclusive set of 16 providers with broad coverage across multiple elements of the Digital OneOffice

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HfS FORA New York: are we just kicking the can of job elimination down the road?

Apr 10, 2018

A record of the key findings from the HfS FORA Summit in New York, March 7-8

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Defining and Sizing The Digital OneOffice Framework

Feb 28, 2018

The framework for the touchless digital customer experience and the creation of an intelligent, single office to enable it.

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FORA London: Arise the Digital Middle Manager!

Jan 12, 2018

Understanding the centrality of data to the digital enterprise—how to acquire, structure, interpret, and act on it—is essential.

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Taking the Robots out of Humans – A New Liberation in the Anvil

Dec 12, 2017

A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more

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Webinar: 2018, The Year of Making an Impact

Nov 13, 2017

Hear our bold predictions for the future of the Digital Operations Industry in 2018

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The inaugural FORA Council Mandate - Chicago 2017

Oct 12, 2017

A New Industry Emerges to set the Digital Operations Agenda

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The Real Impact of Digital, Automation, and AI on Enterprise Operations

Oct 03, 2017

Data is the new Currency of Business - This workshop presentation goes into depth on how C-Suites are driving their operations leaders to shift gears

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