SaaS

IT service providers must partner with top-notch integration tools to tackle COVID-19 challenges

Jun 01, 2020

This POV highlights the importance of integration software and how Wipro Appirio is using MuleSoft to help clients.

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HFS Highlight: Cognizant enters Workday services market by acquiring Collaborative Solutions

May 27, 2020

Cognizant continues to make significant investments in 2020 – with a bold move to gain stronger talent base

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Salesforce services providers must address the talent crisis to improve CSAT

Apr 29, 2020

This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.

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Salesforce clients should keep abreast of Cognizant’s continued investments to position itself as a CX services leader

Apr 29, 2020

Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition

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Sourcing teams must look for strong regional teams - Capgemini shores up capability in APAC with Whitesky Labs acquisition

Apr 28, 2020

Capgemini's acquisition of Whitesky Labs adds Salesforce and Mulesoft talent to help shore delivery in APAC.

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Salesforce services providers must understand that client satisfaction, results from collaborative and flexible partnerships that meet customers’ business needs

Apr 27, 2020

This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.

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HFS Top 10 Salesforce Services 2020

Apr 15, 2020

In the 2020 HFS Salesforce Services Top 10 Report, we analyze the capabilities and vision of eleven service providers.

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ITMS AND BPO CONTRACT ANALYSIS—Q4 2019

Mar 19, 2020

This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.

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AI leaders, focus on AI governance and lifecycle management: Leverage AI GRC as a service

Mar 11, 2020

When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this journey.

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