This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer criteria.
Facebook Workplace: The good, the bad, and the distracting - Enterprise leaders must decide if it’s right for their culture
May 14, 2019
Collaboration tools and platforms are very much in vogue, and even Facebook is getting in on the act in a big way. But in some cases, increased collaboration doesn’t equal boosted productivity.
Dec 22, 2015
In this session of the #CXforum, HfS sat down with Dennis DeGregor of HPE to discuss the rise of digital natives and the impact this is having on managing enterprise brands.
May 29, 2014
This paper looks at the risks for enterprises and their service providers that result from the introduction of social media tools and platforms.
Aug 05, 2013
Some recently released survey data indicates the race to implement social media initiatives is picking up steam.
Dec 04, 2012
To stay ahead of the competition and to prosper long-term, companies have to re-invent themselves from time to time. HfS Research believes that BMC Software has done just that and that the company is in excellent shape.