Utilities & Resources

UK energy suppliers must decide: Will they play the cost game or focus on customer experience and sustainability?

Jul 16, 2019

UK utility execs are split between cost-leadership, their customers, and sustainability; they must choose now, as "auto-switching" sweeps the market.

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Utilities Are Fighting a Battle for Survival

Aug 23, 2018

Utilities across the globe are struggling to drive growth and profit. This report explores how utilities are dealing with the challenges facing them.

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HfS Industry Health Dashboard: Utility Industry

Jul 04, 2018

The health of the utility sector quantified, based on recent research

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HfS Industry Blueprint: Utility Operations 2018

Jun 28, 2018

The report examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation of utilities.

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Massive Savings for Utility Customers

Jul 31, 2017

A massive push to promote battery storage in the United Kingdom, public policy changes, and legacy utilities struggling to hold on to customers.

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Ten Commandments for Utility Executives to get out of the Perfect Storm

Jul 03, 2017

The utilities industry has encountered disruptive forces over the last few decades and now faces a new wave of powerful forces.

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HfS Industry Trends and Analysis – Energy Overview and Services Opportunities

Feb 03, 2017

The Energy sector is one of the most dynamic industries, not in the least with enormous volatility in prices and the political environment.

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Strategic Analysis of 2016 Energy & Utilities Outsourcing Deals

Jan 31, 2017

This report provides our analysis and key takeaways on the Energy & Utilities deals signed in 2016, service providers’ strategies and the state of the overall market.

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HfS Unveils 2017 Blueprint Research Agenda

Nov 10, 2016

HfS to explore real enterprise experiences in breaking down legacy silos and mindsets inhibiting change, addressing the needs of customers at the heart of business operations

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