Featured HFS Webinars

The most over-hyped industry leading into the pandemic was automation. Enterprises were buying RPA licenses and other automation software in droves without much of a game-plan on how to use the software, best train people across business functions, and redesign processes.

Join us for an unadulterated, unfiltered hour where we kickstart the new era of automation.

We see healthcare digital platforms as the integration of applications and emerging technologies to provide a tailored healthcare solution that outcomes for

Listen to Mphasis CEO Nitin Rakesh in a direct 1:1 with HFS CEO Phil Fersht The pandemic has torn through the global economy for the last year and a half, no

All HFS Webinars

Replay: Your post-pandemic guide to automation…the real automation starts now!

Watch the replay here: The most over-hyped industry leading into the pandemic was automation.  Enterprises were buying RPA licenses and other software

HFS Webinar: Your post-pandemic guide to automation…the real automation starts now!

Watch the replay here: The most over-hyped industry leading into the pandemic was automation.  Enterprises were buying RPA licenses and other software

HFS Webinar: Just what is a “Healthcare Digital Platform,” and why do they matter?

Watch the replay:  We see healthcare digital platforms as the integration of applications and emerging technologies to provide a tailored healthcare that

Leadership Live Fireside Chat: Sticking to his Nitin - Mphasis’ next act—applied innovation in the

Listen to Mphasis CEO Nitin Rakesh in a direct 1:1 with HFS CEO Phil FershtThe pandemic has torn through the global economy for the last year and a half, no

HFS Leadership Live: EXL CEO Rohit Kapoor and Phil Fersht on How Data Plus People Make Magic

In a OneOffice organization, human performance is augmented by technology to unleash creativity and humanity, and the immediacy of data creates insights to that

Ditching legacy business models to thrive amid disruption. How restaurants can pivot to remain by serving

Off-premises dining, digital kitchens (also known as “ghost kitchens”) and other novel business models present incredible opportunities for revenue growth a

Leadership Live Fireside Chat: All aboard with Delaporte – How Wipro is Embarking on a Radical Mindset

Listen to Wipro CEO and Managing Director Thierry Delaporte in a direct 1:1 with HFS CEO and Chief Analyst Phil FershtThe Pandemic Economy is significantly

HFS Webinar: Native Automation is the Critical Ingredient to Unify your Workforce

HFS and Blue Prism partnered to survey 400 automation leaders across the Global 2000 and we will debate the findingsAutomation is a critical discipline is

HFS Webinar: New CXO Research: Bad Data is Destroying Your Transformation Efforts

Syniti CEO Kevin Campbell in an exclusive 1:1 with HFS CEO Phil FershtIn 2017, The Economist published a story titled, “The world’s most valuable is no

HFS Webinar: Building a digital business at warp speed to beat this pandemic

Premier’s e-commerce platform stockd was launched in late 2019. A few months later, the COVID-19 pandemic hit, creating an urgency for stockd to supply PPE in

HFS Webinar: Going native. A no BS conversation about cloud, automation, data, and change.

What do cloud native, scaled automation, and real-time data all have in common? They are amazing ideas that don’t actually exist. Or at least not broadly. if

HFS Webinar: Accelerating and Consolidating Your Cloud Native Future

The secular shift toward an accelerated adoption of cloud capabilities continues unabated.Disruptions from the COVID-19 pandemic, competitive threats and as

HFS Podcast: Did the pandemic create the burning platform for automation?

This episode of HFS Straight Talk podcast discusses the post-pandemic outlook for enterprise automation, gleaning insights from a recent HFS study produced in -

HFS Webinar: Learn about the HFS Vision 2025: The New Dawn to become a OneOffice Organization

We have a once-in-an-era opportunity to make rapid, fundamental changes to the way we design and run our businesses. This opportunity forces us to rethink our a

HFS Unfiltered: #3 Automation Anywhere CEO, Mihir Shukla and HFS' Phil Fersht in conversation

Two automation CEO visionaries in conversation   What are the latest developments within the automation space?  How likely is it that there’ll be a for to

HFS Unfiltered: #2 A Hitchhikers guide to "Cloud Native" with Tom Reuner & Jamie Dobson

Cloud Native can be confusing. What is it? A way of working? A type of culture? The truth is, it’s all of those things. In this podcast, we are joined by the

HFS Webinar: Process automation myth busting 2020. The low down on process debt, digital natives, and in

Time for some automation myth busting – 2020 version. Process automation, especially in its most currently identifiable form of robotic process automation has

HFS Webinar: Nowhere to hide: Embrace the most seismic technological and business change in our lifetime

400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new realityCovid-19 flipped the endemic, of to

HFS Webinar: The Race to Cloud post the Pandemic Shock - Why it Matters and How to Win

Before the pandemic punched the corporate world right between its eyes, there was no burning need to make the courageous leap to a fully digital organization. a

HFS Webinar: The rise of attended automation. How to get it right.

When we talk about robotic process automation (RPA) today what we are actually referring to in most cases is unattended automation – automation that uses to -

HFS Unfiltered: #1 Connecting the blocks - The future of enterprise blockchain / distributed ledger

HFS UNFILTERED is a new series of podcasts that extracts a real and unfiltered view of business operations today and in the future.  Watch or listen now, in to

HFS Webinar 'Leadership Live Fireside Chat: Getting More Umph with Humph – How CEO Brian Humphries is

Listen to Cognizant CEO Brian Humphries in a direct 1:1 with HFS CEO Phil FershtThe consumption and delivery of business and technology services is changing

HFS Live: After Groundhog Day, we’ll see a New Dawn for Bold Enterprises – let’s grasp it!

OCTOBER 9 2020 |[10:30] AM ET | [3:30] PM UKWhen the fog clears in the coming weeks, we are faced with rebuilding workforces, rethinking failed we

HFS Hot Vendors: Who’s the Hottest of them all?

    HFS’ very own Shark Tank – The Digital OneOffice VersionThe HFS Hot Vendors represent an exclusive group of with

Rebooting the Enterprise in our new Reality

   900 Major organizations share their strategies for Emerging Technologies  Embracing new technologies is no longer just

Need to do much more with far less? Industrialize automation with a Process Bot Factory. A Leader’s to

July 23 2020 |  11am (ET)  | 4pm (UK)   The pandemic shock created the burning platform to accelerate automation initiatives, but how will a

HFS WEBINAR – IT’S TIME TO RETHINK THE IT SERVICES MARKET

July 10 2020 |  11am (ET)  | 4pm (UK) 2020 was supposed to be a year of renewal for the IT Services market, after years of the industry to up

Triple-A All the Way! Your post-pandemic automation acceleration plan must exploit the exponential power

July 16 2020 |  11am (ET)  | 4pm (UK)  So how’s your pandemic going? For most enterprises it has been shining a bright light on just how mature (or

HFS Webinar: 'Straight to Digital' was forced on us...now we must pivot or fail

June 11 2020 |  11am (ET)  | 4pm (UK) We always knew it was coming, but most enterprise leaders assumed it would be on their terms and at a pace in

Mad geopolitics, a pandemic, a looming depression, martial law? What's wrong with a little disruption

June 18 2020 |  11am (ET)  | 4pm (UK)   Listen to one hour of unbridled, unsponsored and unfiltered discussion "radio show style" hosted

HFS Webinar - Learn how Husqvarna mowed-down its legacy by embracing automation and digital colleagues

HFS, with support from HCL, explore real-world examples of digital colleagues working alongside their human counterparts.This includes insights from

Reinventing customer experience in a post-COVID virtual world

May 21 2020 |  11am (ET)  | 4pm (UK) Two critical needs have emerged for all brands: being virtually-enabled and articulating company values beyond

HFS Webinar – You Need an Intelligent Automation Solution to Harness the Power of the triple-A trifecta

May 14 2020 |  11am (ET)  | 4pm (UK) We talk about swimming in data lakes but the reality is we work in data swamps which leave us feeling like &

HFS Webinar: Shaping the Modern Workplace: Now is the Right Time!

April 23 2020 |  11am (ET)  | 4pm (UK)  The seismic impact of COVID-19 on businesses of all shapes and sizes around the world has only the

HFS Webinar - Unraveling our new State of Everything

April 8 2020 |  11am (ET)  | 4pm (UK) The world changed and - unless you're still wallowing in Egypt's famous river - we have no choice but to to -

Propel Your Business Operations “Straight to Digital” with Digital Associates

February 28, 2020 |  11am (ET)  | 4pm (UK) Enterprises’ desire to progress customer and employee engagement from physical to digital has never been

Southwest Airlines gets Jiffy with automation: An underdog RPA tale driven by cultural fit and ease of

February 20, 2020 |  11am (ET)  | 4pm (UK) Shhhh, listen for a moment. That blessed silence, or at least lower level of noise, is the quieting of a

Leaping on new F&A priorities and expectations How finance is becoming more customer focused, predictive,

 With advances in technology and a changing competitive environment, many businesses have new, higher expectations from their finance functions.

Becoming a Digital OneOffice enterprise: Avnet modernizes the customer experience in electronics

December 12, 2019 |  11am (ET)  | 4pm (UK) In today’s era of disruptive business models, enterprises across all industries are anxious to their

The Blue Prism RPA customer spotlight – Getting beyond the hype

  October 17th, 2019 |  11am (ET)  | 4pm (UK) Robotic process automation (RPA) is not a panacea it’s a software tool. It’s really

What is the real State of Operations & Outsourcing in 2019?

      October 10th, 2019 |  11am (ET)  | 4pm (UK)   Much has changed in just a year. Has there ever a

Disruptive technology: Why you shouldn’t ignore Quantum computing.

Quantum computing is a truly exciting emerging technology. It is a new type of computing that provides a whole new fundamental way of solving particular new

The Big Procurement Makeover Debate: Why procurement struggles to deliver value beyond cost-reduction

Thursday, July 25, 2019 | 11 AM ET  The mandate for procurement organizations is clear – cost reduction alone no longer ensures success; creating value is

Move from task automation to transformation: Bacardi drives sustainable scale with process specialization

Thursday, July 11, 2019 | 11 AM ETRPA is dead—or at least in a coma—when it comes to driving business transformation. Despite the continued massive

HFS Webinar: Keep your IT Operations Relevant with AI and automation

Cognitive automation has the potential help us analyze vast volumes of data at high velocity, helping to automate end-to-end IT processes while and on

RPA is dead… Long live the Integrated Automation Platform

It’s time to turn the page on RPA. The term served a great purpose, but it's no longer relevant as a strategic concept to get us to the Holy Grail of the to

Integrated Automation: The Secret Sauce to Scale Enterprise-Wide Digitization

Industrializing automation is emerging as the single biggest challenge for many enterprises to get ahead of their customer needs and take command of their are -

HfS Webinar July 20

The State of Cybersecurity and Digital Trust 2016 Cyber threats today take many forms, from “lone wolves” to highly organized teams-for-hire capable of the

HfS Webinar July 14

The Advent of R-BPO: Is the Future of BPO Robotic? The BPO market is being rocked by the onslaught of Robotic Process Automation and Cognitive Intelligence. of

HfS Webinar June 23

An Exclusive Webinar from HfS Research and OneSource VirtualIs Finance Ready to move to As-a-Service? CFOs have tough decisions to make deciding when the time

HfS Webinar - June 16 2016

An Exclusive Webinar from HfS Research and IBM Digital Reinvention for the Cognitive Era     Design Thinking and Intelligent Automation are critical building

HFS Webinar: Your Agile Transformation Journey Will Fail Without Quality QA

 The latest wave of transformation requires enterprises to take greater and greater competitive leaps. Driving customer intimacy, enhancing Making

Integrated Automation: Why You’ve Been Doing it All Wrong

    2019 is the year where the automation hype is dissipating and the reality of executing, scaling and changing bad habits sets in.  We’ve been

Cultivating an Enterprise-Wide Automation Mindset to Achieve Intelligent Automation Success

February 21, 2019 | 11 AM ET  Intelligent automation (IA) is not just new technology – it enables enterprises to fundamentally how a

How a Global Telecommunications Firm Scaled RPA

     Robotic process automation (RPA) has emerged as a powerful change agent, with enterprises around the globe embracing it as a means to manual

Realizing the Digital OneOffice: Vodafone Embraces RPA and AI to Unify Its Employee and Customer

  In this webinar, an executive from Vodafone, a leading telecommunications company, will discuss how virtual agents and RPA benefit both customers and to

HFS Webinar: The Why, What, and How of HFS Top 10

  HFS is no longer in the analyst 2X2 grid business! We have replaced our erstwhile Blueprint reports withthe innovative HFS Top 10 reports. Our clients a

Webinar: The HFS Super Machine Learning Debate

  The last two years witnessed machine learning (ML) offerings and applications progress, particularly in the enterprise context. However, many are to to

Webinar: How a Leading Wine Producer Is Making Digital Order Management a Reality

 A case study on building a Sentient Supply Chain in Digital OneOffice™ fashion   To stay ahead in the market, global process owners must core

Webinar: The State of Operations and Outsourcing in 2018

The seminal annual study conducted by HfS Research and KPMG is complete and we're ready to reveal the pace of disruption and change the world's leading are for

Webinar: Get smart about your Digital Underbelly or you'll Fail to Scale

Let’s not kid ourselves: digital is all about speed. For most enterprises, Digital 1.0 meant real-time speed of response and speed to transact. As models

Webinar: The Next Evolution of Digital - Driving Real Growth and Competitiveness with OneOffice

  Digital Transformation means many things to many people. We see it as the journey to a single, Digital OneOffice that creates new revenue streams and by

Webinar: The Digital Growth Engine driving highly disruptive Digital Business Models

Digital is all about creating new channels to market which support highly profitable, scalable and dynamic touchless businesses that can grow at a frantic, It's

Webinar: Embracing cognitive AI to transform your customer engagement

Enterprise leaders are under intense pressure to respond to constantly changing customer needs, or risk losing revenue and relevance within their industries. of

Webinar: Reality check on Enterprise Artificial Intelligence (AI)

The noise in the market around AI is deafening. Yet, most of this hype is focused on more consumer-facing issues or projects that cannot easily be replicated. &

Webinar: Blockchain in BFS - Client Experience and War Stories

The blockchain is starting to change the way we think about business transactions, data storage, and even industry value chains and associated revenue models. &

Webinar: Why Digital only Succeeds with a Smart Cloud Strategy

  HfS research shows that we're now well and truly in the age of digital transformation, in need of alignment to the business needs. Enterprises not will

Webinar: Getting RPA to Scale

 Getting RPA to ScaleUnderstanding the key elements of a transformational enterprise-wide RPA implementation   Despite all its promise, the majority

Webinar: The Most Promising Use-Cases of Enterprise Blockchain Adoption

  Distributed Ledger Technologies (DLT), including blockchain, is changing the way we think about business transactions, data storage, and even industry value

Webinar: Digital Market Index - Market Size, Forecast and Key Happenings

  The Q4 HfS Market Index Update webinar will provide an overview of the IT and Business Services Market Performance through Q4 2017, and share our insights 3

Welcome to Industry 4.0 where Manufacturers must adopt a Growth Mindset

  Industry 4.0 is holistically transforming the design, manufacture, operation, and service of products and production systems through cyber physical It a

Webinar: 2018, The Year of Making an Impact

  We predicted 2017 would be the year of “Making it Real" - and it turned out to be true as the “digital fog” is starting to lift with enterprises their

Making RPA and Data the Foundation for Your Digital Transformation Strategy

  As the RPA market matures, organizations are progressing toward integrating a broad set of innovation and automation approaches. On this journey data become

Webinar: Deconstructing AI for the Digital Journey

  As organizations are progressing on their Digital Journey, AI is starting to become a topic that gets the attention of the C-suite. Amidst a lot of noise, a

Transforming a Professional Services Firm with Intelligent Automation

  The 21st Century Enterprise: Transforming a Professional Services Firm with Intelligent Automation  Early on, KPMG has understood the potential of both a

How Design Thinking is Changing Business Operations

What Difference Does Design Thinking Make in Healthcare Services?  Design thinking is an approach to identifying and solving problems that has been used --

Malcolm and Mary Get Quite Contrary: Taking the Robot out of the Human

  Join us for the new HfS Unvarnished Radio Show, where we will have a candid discussion with Professor Mary Lacity and Cognizant Chief Strategy Officer by We

Webinar: The Trends Shaping the IT Services Market

In 2017 HfS conducted one of its largest and most extensive research projects covering the dynamic IT Services space. Pulling together data from over 300 Global

Webinar: Crafting Great Digital Customer Experiences with OneOffice

  No matter the industry, companies globally are learning (the hard way) the importance of using customer experience (CX) as a brand differentiator. Doing

Webinar: The Q3 HfS Market Index - where is this market heading?

   The live Q3 HfS Market Index Update webinar will provide an overview of the IT and Business Services Market Performance through Q3 2017, and our

Webinar: Early leading AI capabilities for the Digital OneOffice

    The Digital OneOffice Framework is all about the design and implementation of the organizational digital experience and the creation of an intelligent,

Webinar: Achieving Intelligent Automation in Business Operations

  Optimizing operations through Robotic Process Automation (RPA) and machine learning present significant promise for global enterprises, particularly as they

Webinar: Watson Services

Business leaders today across IT and operations have heard a lot about cognitive technologies such as Watson in the last few years, but still lack clarity on in

Webinar: Tales from the (automation) trenches

Automation is not a silver bullet or guarantee of success. Moving toward notions of service orchestration requires going beyond the hype and looking at real RPA

Webinar: Are we ready for Digital HR? With HfS’ HR at-your-Service Practice

HR Technology Solutions and Services M&A’s have simmered right down in recent years as HR-as-a-Service offerings have largely been reconstituted. So the

Webinar: Beyond RPA

Bored senseless hearing about the basics on RPA?  Hath no fear... we're here to discuss that next iteration of RPA... especially for you RPA RPA already on to

Webinar: What’s Real about Design Thinking in Business Operations and Outsourcing Engagement?

Join us to talk about what we are learning about the use of Design Thinking (and doing, and culture) in our latest HfS Blueprint: Design Thinking in the global

Webinar: Making Cognitive Real - The Transformation of Service Agents

Virtual agents are using cognitive computing and AI to move beyond traditional conversational services, toward services that execute process steps or even are a

HfS Webinar: Unveiling the 2017 RPA Blueprint Snapshot

Tired of the endless hype marketing, the expensively designed conference booths, the mind-numbing articles about robots stealing our jobs?When you have a small

HfS Webinar: Augmenting Automation through AI

How can AI help enterprises be top of mind for most modern organizations? In this webinar, we will discuss how forward-thinking enterprises are using Infosys a

Webinar: Digital Workforce for the Digital Enterprise

Building a “true” digital workforce requires more than the automation of mundane, repetitive, clerical tasks. It needs to be part of a broader from

HfS Webinar: Unveiling the Digital OneOffice Premier League

A digital organization has the ability to take all the cool social, mobile and interactive tech we use in our personal lives and create that experience for all

HfS Webinar: State of Business Operations 2017

The webinar will share the key findings of the State of Business Operations survey by HfS Research in conjunction with KPMG with 829 enterprise buyers, service

HfS Webinar: 2017, the Year of Making it Real

Digital disruption is no longer new – some industries have already been shaken up by evolving digital business models, while others are in the throes of

HfS Webinar: How Cognitive Systems like ignio™ Make Batch Jobs Management Simpler

Batch jobs are the lifeblood for thousands of businesses—many of which run millions of batch jobs every year. Unfortunately, managing these high volumes of a

HfS Webinar: The Great Roboboss Debate

Welcome to the completely unsponsored, unvarnished HfS web debate on the future of the "Roboboss". Join an interstellar panel consisting of client leaders, to

HfS Webinar: Standard Bank Case Discussion

This webinar replay shares how Standard Bank transformed its onboarding process by deploying Smart Process Automation. Standard Bank’s insights will enable a

HfS Webinar: Enabling the first truly Digital Olympic Games

The Rio 2016 Olympic Games staked its place in modern Olympic Games history, as it became the first Summer Olympic Games where content available on digital was

HfS Webinar: Becoming an Intelligent OneOffice

"Three quarters of business leaders agree that digital is changing the way businesses need to be managed" – HfS / Cognizant Study    The rise of the Economy

HfS Webinar: The Role of Contact Center in Omnichannel Strategy

Any enterprise that wants to make its customers happy—and keep them—is making the creation of a seamless omnichannel Customer Experience a top priority. a a

HfS Webinar: Business Process Re-Imagination in the Cognitive Era

Applying cognitive computing to business operations, transforming front to back office Ambitious business leaders are reinventing their enterprises digitally a

HfS Webinar: Smart Process Automation in Enterprise Business

An Exclusive Webinar from WorkFusion and HfS ResearchSmart Process Automation in Enterprise BusinessAdding Intelligence to Business Process Automation through -

HfS Webinar: Finance in the Digital Age

75% of finance executives agree that the new wave of digital technologies is fundamentally changing the way that the finance function operates. So what will the

HfS Webinar: Why Design Thinking Can Save the Services Industry From Obsolescence

We believe Design Thinking—used for defining problems and developing solutions in a collaborative and iterative approach—can help service providers and step

HfS Webinar: The Virtual Workforce - How RPA Liberates People

What will the future of RPA look like? Experts from HfS Research and Blue Prism and guests Prof. Leslie Willcocks (London School of Economics) and Prof. Mary of

HfS Webinar: 2016 Predictions for Outsourcing and GBS

This past year was definitely the year of hype in the Global Services industry; if we weren’t being digitally disrupted, we were being automated out of as on

HfS Webinar: Innovating with IoT--Examples from the Real World

This groundbreaking webinar brought together a diverse panel of early leaders in IoT to share their experiences and insights into what it means to be innovative

HfS Webinar: What Happened to BPO...and What Is Truly Coming Next?

So, finally the hype-fog of 2015 is behind us and we can now look directly into the white of the eyes of buyers, providers and advisors to understand what is we

HfS Webinar: Delivering Cyber Security and Trust-as-a-Service

Is your enterprise secure inside and out? And are you ready for the damage to your brand if it isn't? Webinar host Fred McClimans of HfS along with Chris of

HfS Webinar: RPA in Banking--How ANZ Changed the Game on Human Augmentation

Intelligent Automation is the topic of the moment across the front and back offices of global enterprises. Robotic Process Automation (RPA) technology in is to

Webinar Slides: Core Systems as Insurance-as-a-Service

The maturity of modern insurance core systems has begun to provide revolutionary options for insurers in all lines of business across life & annuities and are a

Overview of Core Discussion Points: Live and Unfiltered Part I (Webinar)

HfS Research Hosted its first “Live and Unfiltered Outsourcing Debate between Buyers and Providers” on August 4, 2011. Over 700 people worldwide as

HfS Webinar: Evolving to a Balanced Finance As a Service Model

Our webinar discussed the following issues:  The future of hybrid finance and accounting shared services and BPO models The emerging role of the capability a

HfS Webinar: The Raw Truth About Intelligent Automation

Our webinar examined the following issues:  What extent are businesses using robots for knowledge processes solely for cost savings, efficiency gain or true

HfS Webinar: How to Fast Track Your Global Business Services Maturity Journey

The panel discussed:Why GBS has moved from concept to reality so quickly with a growing number of major enterprises What characteristics of Level 3 pose the 4

HfS Webinar: Where Is the Action Today in Intelligent Automation?

This webinar examines the following questions:The current state of the Intelligent Automation Continuum from the perspective of buyers, consultants and is the a

HfS Webinar: Digital, Digital Everywhere, But What About my Global Business Services?

This webinar discusses the following issues:How are Digital Technologies impacting the enterprise - and what opportunities and challenges are they creating?What

HfS Webinar: Getting More Bang for the Buck in Analytics Services

Our interactive panel discussion will address:Market trends from the HfS 2015 Enterprise Analytics Services Blueprint study Key challenges for enterprises in

HfS Webinar: The BPO Profession in 2015

This webinar discusses the following issues:  What attracts people to a career involving BPO?How is the BPO profession taking shape and shifting with

Webinar Replay: HfS 2015 Research Agenda

HfS announces its 2015 Research Agenda and line up of industry-leading Blueprints.  For 2015, HfS is focused on the evolution of the "As-A-Service which

Webinar Replay: Moving Insurance Operations Into The As-A-Service Economy

The state of business process outsourcing for insurance industry processes is evolving today. HfS discussions with Property and Casualty (P&C) as well as Life

Webinar Replay: The Line Between Hype and Reality for Robotic Process Automation

Unfortunately, the webinar replay is no longer available. Find recent webinars freely available here.

Blending Finance Shared Services with Outsourcing: an HfS Webinar

This webinar discussed key market trends and dynamics in F&A shared services and outsourcing,  with expert views from insurance firm Kemper Services

HfS Webinar: Sourcing Savants 3.0

This webinar discusses the following issues:  What are the burning platforms driving enterprises to make real changes to their IT and Operations we -

The Evolution of Global Business Services (Webinar)

In today’s business environment, nine out of every ten enterprises have shared services and 97% manage outsourcing engagements, however, the majority of A

Webinar Replay: The Industry Has Spoken--Are We Ready to Make the Leap from GBS to Digital Business

See HfS Research and KPMG Shared Services and Outsourcing Advisory discuss the core findings of our recent study, where we will discuss and debate the following