Tony Filippone is Executive Vice President, Research, at HfS Research.  He oversees the quality of HfS' overall research agenda and published research and works with the HfS analyst teams to ensure HfS' content is relevant for the firm's buy-side clients' sourcing strategies.

His prime research focus is delivering practical advice, and imparting real-world vendor management experience to buy-side clients and service providers on what really matters – how to govern outsourcing programs in a manner that creates real value to all parties.  He also oversees the company’s research in the healthcare industry BPO vertical and the document management and call center BPO horizontals.

Prior to joining HfS, Tony spent nine years at WellPoint, the United States’ largest health benefits company, where had multiple leadership roles.  Tony initiated and led the company’s enterprise-wide BPO governance for a multi-vendor, multi-process (call center, back office processing, imaging/data entry/mailroom, and KPO) program with thousands of FTEs.  Tony led strategic sourcing in complex indirect services procurement, where he managed the selection and enterprise-wide implementation of an industry leading procurement application while simultaneously leading cross-functional sourcing teams in outsourcing, marketing, consulting, facilities, contingent labor, and human resources categories.  Tony also led WellPoint’s strategic procurement initiatives, including creating and leading it’s strategic supplier management program, demand and consumption management analyses, and business process benchmarking.  Before joining WellPoint, Tony spent seven years consulting with Accenture and MarchFirst, where he specialized in business process simulation and reengineering, strategic customer relationship management, and post-merger/acquisition integration management.

Tony holds a MA in Communication Management from the University of Southern California’s Annenberg School for Communication and a BA in Organizational Communication (Magna Cum Laude) from Pepperdine University.   Tony is also a Certified Professional in Supply Management (CPSM) from the Institute of Supply Management (ISM).

When he’s not pondering the future of governance models, you will find Tony growing organic heirloom tomatoes by the wheelbarrow-load and wearing out his wife and two young sons’ patience with his infatuation for manually focused rangefinder cameras.

Tony can be reached at tony.filippone@hfsresearch.com.  He can also be found on Twitter: @360VendorMgmt