HFS on Banking and Financial Services

Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.

More HFS Banking and Financial Services Research

Innovation Case Study

Build an activation layer like The AA and EXL to move insurer AI to production

This case study shows how The AA and EXL built an activation layer to move insurer claims AI from pilots to production.

Market Impact Report

From AI to outcomes: closing the value gap in non-bank lending

How non-bank lenders can close the gap between AI activity and measurable P&L impact with a self-funded model.

Market Impact Report

The claims confidence gap: Insurers hire TPAs on cost but fire on outcomes

P&C insurers hire claims TPAs on cost but fire them on outcomes, and fixing how you buy closes the gap.

Market Impact Report

The $18 trillion opportunity: Four enterprise debts will make or break your AI future

HFS Research and Genpact study finds four enterprise debts trap $18 trillion and block AI value.

Point of View

Shift FCC from “defensive” to “intelligence-led” to fight growing financial crime

FCC leaders must move from rules-based monitoring to intelligence-led, AI-native models to fight today's financial crime.

Innovation Case Study

Follow the Hiscox–Sutherland carrier playbook to turn AI into a sustainable competitive moat

Inside the Hiscox–Sutherland carrier playbook for turning AI into a sustainable competitive moat in commercial insurance.

Competitive Intelligence

Accenture: Services Capabilities for Financial Crime Compliance (FCC) in Financial Service, 2026

A look at how Accenture performed in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026.

Competitive Intelligence

Capgemini: Services Capabilities for Financial Crime Compliance (FCC) in Financial Service, 2026

A look at how Capgemini performed in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026.

Competitive Intelligence

Cognizant: Services Capabilities for Financial Crime Compliance (FCC) in Financial Service, 2026

A look at how Cognizant performed in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026.

Competitive Intelligence

EY: Services Capabilities for Financial Crime Compliance (FCC) in Financial Service, 2026

A look at how EY performed in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026.

Competitive Intelligence

Genpact: Services Capabilities for Financial Crime Compliance (FCC) in Financial Service, 2026

A look at how Genpact performed in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026.

Competitive Intelligence

Infosys: Services Capabilities for Financial Crime Compliance (FCC) in Financial Service, 2026

A look at how Infosys performed in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026.

Competitive Intelligence

TCS: Services Capabilities for Financial Crime Compliance (FCC) in Financial Service, 2026

A look at how TCS performed in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026.

Competitive Intelligence

Deloitte: Services Capabilities for Financial Crime Compliance (FCC) in Financial Service, 2026

A look at how Deloitte performed in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026.

Competitive Intelligence

Firstsource: Services Capabilities for Financial Crime Compliance (FCC) in Financial Service, 2026

A look at how Firstsource performed in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026.

Competitive Intelligence

IBM: Services Capabilities for Financial Crime Compliance (FCC) in Financial Service, 2026

A look at how IBM performed in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026.

Competitive Intelligence

KPMG: Services Capabilities for Financial Crime Compliance (FCC) in Financial Service, 2026

A look at how KPMG performed in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026.

Competitive Intelligence

PwC: Services Capabilities for Financial Crime Compliance (FCC) in Financial Service, 2026

A look at how PwC performed in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026.

Competitive Intelligence

Sutherland: Services Capabilities for Financial Crime Compliance (FCC) in Financial Service, 2026

A look at how Sutherland performed in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026.

Competitive Intelligence

LTM: Services Capabilities for Financial Crime Compliance (FCC) in Financial Service, 2026

A look at how LTM performed in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026.

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