Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

Search results

Take 5 Report

Build the foundation before you continue to scale complexity

New HFS and Movate research on why enterprises can deploy AI in 2026 but few can price, orchestrate, or grow with it.

Read More
Take 5 Report

CMT CX leaders, move past your cost and fix your debt to unlock customer value

Why CMT CX leaders must fix integration and data debt to make agentic AI deliver real customer value.

Read More
Take 5 Report

With 71% targeting agent-readiness, build your engine before the storefront

59% of enterprises run agents for under 5% of revenue today, but expect 15% or more within two years.

Read More
Take 5 Report

Fund the context layer and close the 2.5x AI ambition gap

Enterprise AI portfolios are stuck at task level because context is fragmented, unowned, and unfunded across Fortune 1000 firms.

Read More
Take 5 Report

Stop bankrolling your food and agri partner’s learning curve; demand expertise

Stop funding your food and agri AI partner's learning curve and start demanding the domain expertise you need.

Read More
Take 5 Report

From ambition to AI Scale: The control framework AI leaders need

Senior enterprise leaders learn why governance confidence, not intent, is the real barrier to scaling AI safely beyond pilots.

Read More
Take 5 Report

Vibe coding in UK&I firms: Success hinges on embracing new ways of working and open governance

A survey of 100 UK&I leaders finds most firms lack the culture and talent to scale vibe coding without open governance.

Read More
Take 5 Report

Recast BPO as AI stewardship: The new mandate for enterprise reinvention

A survey of 101 US enterprise leaders reveals that only 15% have AI at run-state, yet 60% expect 30%+ BPO productivity gains.

Read More
Take 5 Report

Business and process owners: Operationalize context for scalable, enterprise-grade AI

A survey of 122 Global 2000 leaders finds AI stalls in core operations because enterprises lack the industry context to scale it.

Read More
Take 5 Report

Escape the code-heavy models inflating tech debt

A survey of 123 Global 2000 CIOs finds enterprises spend up to 7x more on services than software, compounding tech debt.

Read More

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

    Contact Ask HFS AI Support