Inspired thinking to elevate business



In a recent independent survey, 100% of respondents said HFS’ depth of industry knowledge represented ‘Best in Class’ research insight for clients.


100% of respondents also said we rated ‘Good to Excellent’ for product innovationproviding market-leading inspirational research.


Our research is based on over 5000 enterprise interviews conducted annually across the Global2000 and read by millions of business people worldwide. We help you have an impact.

“What we’ve experienced – inside of a single year – is the coming together of people to confront their fear of change to face the reality that their organization will sink without it. As an organization you have no choice but to embrace the emerging business world. The choice you do have is how to do it.”

Saurabh Gupta, HFS Chief Research Officer.

At HFS we see a “new dawn” emerging for business and service providers.

Welcome to Vision 2025 – a stake in the ground and a North Star to give organizations across the globe an essential roadmap to thrive. What is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime, the likes of which we will never see again.

HFS Vision 2025 acts as a guide to achieving the five OneOffice fundamentals
HFS Research Agenda grants insight into the major innovations impacting business operations
HFS Skills Driving the OneOffice Organization details the core set of skills to take you where you need to go

“What we need now is the emergence of dynamic digital organizations where people are energized by technology, where they plug into business experiences that are progressing rapidly to places where the possibilities are limitless, where the future is dawning before our eyes,” says Phil Fersht, HFS CEO and Chief Analyst.

What we need is a OneOffice Organization–let HFS be your guide.

Points of View

Learn how Siemens Mobility achieved a digital transformation with an eye on the future

Learn how Infosys helped Siemens Mobility to achieve a digital transformation

Highlight Reports

HFS Highlight: TCS Algo Retail™ is well-positioned to deliver exponential value through its Cognitive supply chain solution

Given the unsolved and unanticipated problems across the retail industry caused by the pandemic, TCS offers a cognitive supply chain solution as part of its Algo Retail solutions and offerings.

Points of View

Slay your legacy dragons to go “straight-to-digital” with an integrated OneOffice technology platform

Find out how Oracles’ vision exemplifies HFS’ OneOffice with an integrated suite of cloud applications and by leveraging and analyzing data for the very best in continuous innovation.

Market Analysis

Merger and Acquisition Activities Monthly Snapshot – March 2021

A monthly rollup of merger and acquisition activity

Points of View

Call center worker power is sustaining the in-office model

70:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services

Top 10 Reports

HFS TMT (Telecom, Media, and Technology) Service Providers Top 10 2021

An assessment of the TMT market and its leading service providers’ execution, innovation, and enterprise client feedback