• Join HfS' upcoming summit for the services industry

    September 19-21 – Chicago, Illinois | Complimentary access for Service Buyers

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  • Announcing the FORA Council

    HfS Research is establishing FORA, a select international executive leadership council of key industry stakeholders, focused on the Future of Operations in the Robotic Age.

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  • Are you ready for the Digital OneOffice™?

    Read Phil Fersht's research on the concept taking the industry by storm.

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  • Want to Engage with HfS?

    HfS has a unique research engagement model made up of five elements.

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Market Index Q2 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2017.

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5 Things Companies Must Get Right With RPA

This report give the 5 things that companies should consider prior to choosing to use RPA.

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A Buyers’ Guide to Infosys

The HfS Buyers' Guide offers a view of the services capabilities of Infosys.

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SERVICES


Research, Insight, and Advice for Buyers of Global Services

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Membership Services for Service Providers

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HfS PriceIndicator: Sourcing Prices for Sourcing Pricers

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Special HfS Announcement

HfS launches the FORA Council

Launching FORA (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.

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Industry leaders on the value of HfS Research

What the industry thinks of HfS Research

Industry leaders from Kellog's, BNY Mellon, Ascension Health, Wipro, and Concentrix on the value of HfS Research and its events.

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How the attendees valued the latest HfS event

Recap Video - OneOffice Summit in New York

What our attendees have to say about the impact and value of attending the HfS Research events.

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    An HfS Reader, Legacy Analyst

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    Influencer Relations, Duncan Chapple

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    An HfS Reader, Analyst Relations Manager

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BLOG

HfS

We are in the People Elimination business. How did it get this bad, and can we change course? (Rant warning)

Why are we on an inexorable nosedive to the lowest common denominator of creating and promoting business operations that no longer require people?


What GBS leaders can learn from the Rise and Fall of Empires

What GBS leaders can learn from the Rise and Fall of Empires

There is no value in painting GBS as black or white. Like almost everything in life, it has shades of gray. The most important question is ‘how can we make it better?’


The Dark Side of Shareholder Value: Its impact on the very people it’s designed to benefit

The Dark Side of Shareholder Value: Its impact on the very people it’s designed to benefit

We need to rethink shareholder value and the integral link it has with the very element it seems to be bent on eliminating – people.