Inspired thinking to elevate business



In a recent independent survey, 100% of respondents said HFS’ depth of industry knowledge represented ‘Best in Class’ research insight for clients.


100% of respondents also said we rated ‘Good to Excellent’ for product innovationproviding market-leading inspirational research.


Our research is based on over 5000 enterprise interviews conducted annually across the Global2000 and read by millions of business people worldwide. We help you have an impact.

“What we’ve experienced – inside of a single year – is the coming together of people to confront their fear of change to face the reality that their organization will sink without it. As an organization you have no choice but to embrace the emerging business world. The choice you do have is how to do it.”

Saurabh Gupta, HFS Chief Research Officer.

At HFS we see a “new dawn” emerging for business and service providers.

Welcome to Vision 2025 – a stake in the ground and a North Star to give organizations across the globe an essential roadmap to thrive. What is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime, the likes of which we will never see again.

HFS Vision 2025 acts as a guide to achieving the five OneOffice fundamentals
HFS Research Agenda grants insight into the major innovations impacting business operations
HFS Skills Driving the OneOffice Organization details the core set of skills to take you where you need to go

“What we need now is the emergence of dynamic digital organizations where people are energized by technology, where they plug into business experiences that are progressing rapidly to places where the possibilities are limitless, where the future is dawning before our eyes,” says Phil Fersht, HFS CEO and Chief Analyst.

What we need is a OneOffice Organization–let HFS be your guide.

Highlight Reports

HFS Highlight: Appian bets on simplified pricing to scale enterprise impact

Cloud-native, low-code automation platform Appian announces a new ‘all-you-can-eat’ licensing model.

Highlight Reports

HFS Highlight: IBM is embracing Open: Open Source, Open to Ideas, Open to Partnership, and Open to Innovate

This Highlight discusses IBM Think from May 11, 2021. With IBM going all in on AI and Hybrid Cloud many examples shared by customers spoke to embracing ambiguity with data to overcome the challenges of 2020 and prepare for growth in 2021. This document looks at their stories in more detail.

Highlight Reports

HFS Highlight: Workato doubles down on Europe after surge in customers and use

Workato’s integration-led automation capabilities have made it a hit in Europe with a 289% increase in data use on its platform in the EMEA region in the last 12 months.

Points of View

Drive Healthcare Customer Experience with a OneOffice Mindset

Blue Cross Blue Shield Louisiana’s digital transformation roadmap in partnership with Capgemini

Highlight Reports

HFS Highlight: Hive brings cloud-enabled AI to the battle against hate speech – and bags $50m in Series D funding

A cloud-enabled AI start-up ,with a crowd-sourced two-million-strong distributed workforce and a timely solution to tackle content moderation in social media, has raised $50m of Series D on a $2b valuation.

Highlight Reports

HFS Highlight: IBM eyes deal with Turbonomic to help it get closer to full-stack observability

IBM accelerates building out its AIOps capabilities with Turbonomic acquistion focused on application performance management