It is our mission to provide visionary insight
into the major innovations impacting business operations:

 

automation, artificial intelligence, blockchain, digital business models and smart analytics

 

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FORA Leadership Insights: The Chip Shop Taking Over Cambridge

An interview with Tim Pullen, Chief Financial Officer of Arm Limited

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Making AI the Killer App for Your Data

HfS and IBM have jointly developed a practical guide with actionable recommendations to starting your AI journey.

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HfS Industry Blueprint: Utility Operations 2018

The report examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation of utilities.

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SERVICES


Research, Insight, and Advice for Buyers of Global Services

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Membership Services for Service Providers

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HfS Data Products

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Special HfS Announcement

HfS & Cambridge University AI Partnership

Learn more on our AI-focused partnership with the University of Cambridge's Gonville and Caius College.

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HfS webinars

All webinar replays available on our site

Register for upcoming HfS webinars, or them on-demand via our website.

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Special HfS Announcement

Join us for the Future of Operations in the Robotic Age Council

HfS launches the FORA Council (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.

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  • HfS is the changing face of the analyst industry combining knowledge with impact

    CEO and Chief Analyst, Phil Fersht

  • “The road to success is always under construction. You almost never have all the answers yourself, that is why we are here to assist you”

    Chief Strategy Officer, Saurabh Gupta

  • We believe that talent is the one sustainable advantage in business. HfS is here to provide you with that advantage through our highly experienced analyst team”

    Chief Operating Officer, Bram Weerts

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HfS slam dunks with Stevie!

HfS slam dunks with Stevie!

HfS is delighted to welcome Steve Dunkerley to lead the FORA leadership roundtables and summits


Why AA's investment windfall locks up the RPA market for the Big Three

Why AA's investment windfall locks up the RPA market for the Big Three

There are three established leaders at the front of the RPA market and investors are convinced that RPA is the start of something much bigger for enterprises


Concentrix gets up close and personal with Teleperformance with its Convergys  acquisition

Concentrix gets up close and personal with Teleperformance with its Convergys acquisition

Just a couple of weeks after Teleperformance splashed $1 billion in Intelent we finally see Convergys gobbled up