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About
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Phil Fersht
CEO and Chief Analyst -
Bram Weerts
Chief Operating Officer -
Saurabh Gupta
Chief Strategy Officer
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Research
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- Blog
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Join HfS' upcoming summit for the services industry
September 19-21 – Chicago, Illinois | Complimentary access for Service Buyers
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Announcing the FORA Council
HfS Research is establishing FORA, a select international executive leadership council of key industry stakeholders, focused on the Future of Operations in the Robotic Age.
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Are you ready for the Digital OneOffice™?
Read Phil Fersht's research on the concept taking the industry by storm.
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Want to Engage with HfS?
HfS has a unique research engagement model made up of five elements.
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Market Index Q2 2017
This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2017.
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5 Things Companies Must Get Right With RPA
This report give the 5 things that companies should consider prior to choosing to use RPA.
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A Buyers’ Guide to Infosys
The HfS Buyers' Guide offers a view of the services capabilities of Infosys.
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Contact HfS Research to become a client today.
Become a Client
Special HfS Announcement
HfS launches the FORA Council
Launching FORA (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.
Industry leaders on the value of HfS Research
What the industry thinks of HfS Research
Industry leaders from Kellog's, BNY Mellon, Ascension Health, Wipro, and Concentrix on the value of HfS Research and its events.
How the attendees valued the latest HfS event
Recap Video - OneOffice Summit in New York
What our attendees have to say about the impact and value of attending the HfS Research events.
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Keep up the good work and keep making the analysts out there proud of what you can achieve if you keep doing what your folks are doing every day!
An HfS Reader, Legacy Analyst -
The firm’s exceptionally wide freemium base means that it is delivering highly valuable services to a wide number of users.
Influencer Relations, Duncan Chapple -
I strongly believe that the analyst industry needs a disruption and happy to see that you guys are striving for that.
An HfS Reader, Analyst Relations Manager -
Everyone reads HfS -- it's informative, refreshing and engaging.
An HfS Reader, Blog Comment -
HFS deserves to be out in front – their research is a breath of much needed fresh air!
An HfS Reader, Blog Comment -
Great job on being the Uber for the Analyst Industry!
An HfS Reader, Blog Comment -
It’s the way you engage with your network that make HfS so powerful and influential in the market.
An HfS Reader, Blog Comment
BLOG
We are in the People Elimination business. How did it get this bad, and can we change course? (Rant warning)
Why are we on an inexorable nosedive to the lowest common denominator of creating and promoting business operations that no longer require people?
What GBS leaders can learn from the Rise and Fall of Empires
There is no value in painting GBS as black or white. Like almost everything in life, it has shades of gray. The most important question is ‘how can we make it better?’
The Dark Side of Shareholder Value: Its impact on the very people it’s designed to benefit
We need to rethink shareholder value and the integral link it has with the very element it seems to be bent on eliminating – people.
