It is our mission to provide visionary insight
into the major innovations impacting business operations:
automation, artificial intelligence, blockchain, digital business models and smart analytics
Trailblaze a path to your customer-centric OneOffice experience with these five strategic imperatives
How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer experience.
Read More
Take a “People-First” Approach for Omnichannel Success
How a leading sportswear company partnered to evolve its omnichannel platform from back to front
Read More
Demand Cost and Value Gains from your service providers with AI-powered predictive and autonomous SLAs
Leading service providers are effectively reducing their operating costs and service costs with AI-ML. But, are these savings and benefits being passed on to the clients? Maybe, and maybe not. In this POV, we’ll help you uncover and realize these basic bo
Read More
Contact HFS Research to become a client today.
Become a Client
RPA Research
HFS Top 10 RPA Products 2018
HFS Top 10 report featuring the leading RPA products based on interviews with 359 RPA super users.
HfS webinars
All webinar replays available on our site
Register for upcoming HfS webinars, or them on-demand via our website.
Special HfS Announcement
Join us for the Future of Operations in the Robotic Age Council
HfS launches the FORA Council (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.
-
HfS is the changing face of the analyst industry combining knowledge with impact
CEO and Chief Analyst, Phil Fersht -
“The road to success is always under construction. You almost never have all the answers yourself, that is why we are here to assist you”
Chief Strategy Officer, Saurabh Gupta
BLOG
HFS has hired Lisa Ross. Yes we did...
HFS research has hired industry veteran Lisa Ross to lead major accounts
Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla
Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable
