It is our mission to provide visionary insight
into the major innovations impacting business operations:
automation, artificial intelligence, blockchain, digital business models and smart analytics
DISMISS DIVERSITY AND INCLUSION INITIATIVES AT YOUR OWN PERIL
HFS presents insights on what needs to change in the modern workplace to create sustainable businesses, gleaned at its inaugural International Women's Day roundtable.
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Cox’s exit and failure to manage Christchurch images expose our massive AI data privacy problem
Massive hidden fractures in the ways enterprises are handling data privacy issues in AI usecases have been exposed. To regain user confidence in AI and data protection, leaders will have to think beyond regulatory compliance.
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Don’t assume your analytics partners will still be effective as you embrace smart analytics
A deep-dive into the key demand-side perspectives that emerged from client interviews from our recent smart analytics research.
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RPA Research
HFS Top 10 RPA Products 2018
HFS Top 10 report featuring the leading RPA products based on interviews with 359 RPA super users.
HfS webinars
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Register for upcoming HfS webinars, or them on-demand via our website.
Special HfS Announcement
Join us for the Future of Operations in the Robotic Age Council
HfS launches the FORA Council (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.
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HfS is the changing face of the analyst industry combining knowledge with impact
CEO and Chief Analyst, Phil Fersht -
“The road to success is always under construction. You almost never have all the answers yourself, that is why we are here to assist you”
Chief Strategy Officer, Saurabh Gupta
BLOG
Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
Enterprises must navigate the changing of the guard for intelligent customer experience services
Is the Big 3 RPA stranglehold about to be challenged? AntWorks patiently times its move
Phil Fersht and Elena Christopher visiting with the AntWork team for the firms first analyst briefing in the Maldives
