It is our mission to provide visionary insight
into the major innovations impacting business operations:

 

automation, artificial intelligence, blockchain, digital business models and smart analytics

 

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Embracing Digital Labor Could Release Up to $80 Billion in Resources

This report demonstrates how the federal government can release resources to improve services to citizens by embracing digital labor technologies.

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The RPA Bible: Your Practical & Technical Guide to RPA

This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.

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The inaugural FORA Council Mandate - Chicago 2017

A New Industry Emerges to set the Digital Operations Agenda

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SERVICES


Research, Insight, and Advice for Buyers of Global Services

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Membership Services for Service Providers

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HfS Data Products

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Special HfS Announcement

HfS & Cambridge University AI Partnership

Learn more on our AI-focused partnership with the University of Cambridge's Gonville and Caius College.

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Special HfS announcement

The Sourcing Industry Group and HfS Partnership

Learn more about our partnership with the Sourcing Industry Group (SIG).

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Special HfS Announcement

Join us for the Future of Operations in the Robotic Age Council

HfS launches the FORA Council (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.

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  • HfS is the changing face of the analyst industry combining knowledge with impact

    CEO and Chief Analyst, Phil Fersht

  • “The road to success is always under construction. You almost never have all the answers yourself, that is why we are here to assist you”

    Chief Strategy Officer, Saurabh Gupta

  • We believe that talent is the one sustainable advantage in business. HfS is here to provide you with that advantage through our highly experienced analyst team”

    Chief Operating Officer, Bram Weerts