It is our mission to provide visionary insight
into the major innovations impacting business operations:


automation, artificial intelligence, blockchain, digital business models and smart analytics


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The Clock is Ticking for Manufacturers to Embrace Digital Twins for Their Industry 4.0 Journey

The report explores the importance of ecosystems in the digital twin journey, and how Siemens is enabling its end-users for adopting digital twins.

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Atos clients: Get your share of the Syntel efficiency gains!

In late 2018, Atos acquired Syntel, and now both firms have ambitious plans for how they will deliver value to clients - we examine what the potential benefits are.

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By 2020, More Than 50% of Enterprise AI Adopters Will Face AI Fatigue

Enterprise AI investments are already struggling to scale, due to an AI fatigue which many practitioners have not anticipated. Here are 5 practices to beat the fatigue.

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Research, Insight, and Advice for Buyers of Global Services

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Membership Services for Service Providers

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HFS Data Products

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RPA Research

HFS Top 10 RPA Products 2018

HFS Top 10 report featuring the leading RPA products based on interviews with 359 RPA super users.

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HfS webinars

All webinar replays available on our site

Register for upcoming HfS webinars, or them on-demand via our website.

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Special HfS Announcement

Join us for the Future of Operations in the Robotic Age Council

HfS launches the FORA Council (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.

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  • HfS is the changing face of the analyst industry combining knowledge with impact

    CEO and Chief Analyst, Phil Fersht

  • “The road to success is always under construction. You almost never have all the answers yourself, that is why we are here to assist you”

    Chief Strategy Officer, Saurabh Gupta


Accenture, IBM, EY, KPMG and Cognizant lead the digital change imperative

Accenture, IBM, EY, KPMG and Cognizant lead the digital change imperative

HFS shortlisted and assessed 10 leading providers' digital change management prowess: Accenture, Capgemini, Cognizant, EY, Genpact, IBM, Infosys, KPMG, TCS, and Wipro

Holding the automation cards... Meet Francis

Holding the automation cards... Meet Francis

Francis Carden is the robotics guy leading Pega's development in the space. He talks to HFS CEO, Phil Fersht