It is our mission to provide visionary insight
into the major innovations impacting business operations:
automation, artificial intelligence, blockchain, digital business models and smart analytics
High street banks, you have a problem! Customers are demanding new ways to access and interact with their finances.Read More
Process industries have been historically lumped in with general manufacturing when it comes to Industry 4.0 - it's time to change that.Read More
HFS presents insights on what needs to change in the modern workplace to create sustainable businesses, gleaned at its inaugural International Women's Day roundtable.Read More
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HfS launches the FORA Council (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.
HfS is the changing face of the analyst industry combining knowledge with impact
CEO and Chief Analyst, Phil Fersht
“The road to success is always under construction. You almost never have all the answers yourself, that is why we are here to assist you”
Chief Strategy Officer, Saurabh Gupta
Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
Enterprises must navigate the changing of the guard for intelligent customer experience services
Phil Fersht and Elena Christopher visiting with the AntWork team for the firms first analyst briefing in the Maldives