It is our mission to provide visionary insight
into the major innovations impacting business operations:

 

automation, artificial intelligence, blockchain, digital business models and smart analytics

 

Get Access Today

 

DISMISS DIVERSITY AND INCLUSION INITIATIVES AT YOUR OWN PERIL

HFS presents insights on what needs to change in the modern workplace to create sustainable businesses, gleaned at its inaugural International Women's Day roundtable.

Read More

Cox’s exit and failure to manage Christchurch images expose our massive AI data privacy problem

Massive hidden fractures in the ways enterprises are handling data privacy issues in AI usecases have been exposed. To regain user confidence in AI and data protection, leaders will have to think beyond regulatory compliance.

Read More

Don’t assume your analytics partners will still be effective as you embrace smart analytics

A deep-dive into the key demand-side perspectives that emerged from client interviews from our recent smart analytics research.

Read More

SERVICES


Research, Insight, and Advice for Buyers of Global Services

Read More


Membership Services for Service Providers

Read More


HFS Data Products

Read More

 

Contact HFS Research to become a client today.
Become a Client

RPA Research

HFS Top 10 RPA Products 2018

HFS Top 10 report featuring the leading RPA products based on interviews with 359 RPA super users.

Learn more

HfS webinars

All webinar replays available on our site

Register for upcoming HfS webinars, or them on-demand via our website.

Learn more

Special HfS Announcement

Join us for the Future of Operations in the Robotic Age Council

HfS launches the FORA Council (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.

Learn More

  • HfS is the changing face of the analyst industry combining knowledge with impact

    CEO and Chief Analyst, Phil Fersht

  • “The road to success is always under construction. You almost never have all the answers yourself, that is why we are here to assist you”

    Chief Strategy Officer, Saurabh Gupta

BLOG

Are call centers cool again?  Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations

Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations

Enterprises must navigate the changing of the guard for intelligent customer experience services


Is the Big 3 RPA stranglehold about to be challenged?  AntWorks patiently times its move

Is the Big 3 RPA stranglehold about to be challenged? AntWorks patiently times its move

Phil Fersht and Elena Christopher visiting with the AntWork team for the firms first analyst briefing in the Maldives