It is our mission to provide visionary insight
into the major innovations impacting business operations:

 

automation, artificial intelligence, blockchain, digital business models and smart analytics

 

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The HfS Robotic Process Automation Customer Experiences Big Picture View

HfS is leading the way with Voice of the Customer research in this landmark report into Robotic Process Automation (RPA) Customer Experiences (CX).

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IoT Services: A Customer’s Top 10 Considerations for 2018

We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.

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Why the Telecom Industry Has Prioritized AI Over RPA

We spotlight the results of interviews with 80 teleco leaders and drill down into how this industry is using intelligent automation.

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SERVICES


Research, Insight, and Advice for Buyers of Global Services

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Membership Services for Service Providers

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HfS Data Products

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Special HfS Announcement

HfS & Cambridge University AI Partnership

Learn more on our AI-focused partnership with the University of Cambridge's Gonville and Caius College.

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Special HfS announcement

The Sourcing Industry Group and HfS Partnership

Learn more about our partnership with the Sourcing Industry Group (SIG).

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Special HfS Announcement

Join us for the Future of Operations in the Robotic Age Council

HfS launches the FORA Council (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.

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  • HfS is the changing face of the analyst industry combining knowledge with impact

    CEO and Chief Analyst, Phil Fersht

  • “The road to success is always under construction. You almost never have all the answers yourself, that is why we are here to assist you”

    Chief Strategy Officer, Saurabh Gupta

  • We believe that talent is the one sustainable advantage in business. HfS is here to provide you with that advantage through our highly experienced analyst team”

    Chief Operating Officer, Bram Weerts

BLOG

Has the IT services biz reached its tipping point as the Digital OneOffice emerges?

Has the IT services biz reached its tipping point as the Digital OneOffice emerges?

Q3 2017 showed real signs of improvement in the services business, “new style” engagements are driving more growth than the legacy is sucking out of the market.


How the Blockchain Six-Pack is changing how we think about business transactions, storing data and new revenue models

How the Blockchain Six-Pack is changing how we think about business transactions, storing data and new revenue models

We’ve now had a couple of years too ruminate about the emergence and impact of blockchain. So where is the industry today what can we expect for 2018 and beyond?