Inspired thinking to elevate business



In a recent independent survey, 100% of respondents said HFS’ depth of industry knowledge represented ‘Best in Class’ research insight for clients.


100% of respondents also said we rated ‘Good to Excellent’ for product innovationproviding market-leading inspirational research.


Our research is based on over 5000 enterprise interviews conducted annually across the Global2000 and read by millions of business people worldwide. We help you have an impact.

“What we’ve experienced – inside of a single year – is the coming together of people to confront their fear of change to face the reality that their organization will sink without it. As an organization you have no choice but to embrace the emerging business world. The choice you do have is how to do it.”

Saurabh Gupta, HFS Chief Research Officer.

At HFS we see a “new dawn” emerging for business and service providers.

Welcome to Vision 2025 – a stake in the ground and a North Star to give organizations across the globe an essential roadmap to thrive. What is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime, the likes of which we will never see again.

HFS Vision 2025 acts as a guide to achieving the five OneOffice fundamentals
HFS Research Agenda grants insight into the major innovations impacting business operations
HFS Skills Driving the OneOffice Organization details the core set of skills to take you where you need to go

“What we need now is the emergence of dynamic digital organizations where people are energized by technology, where they plug into business experiences that are progressing rapidly to places where the possibilities are limitless, where the future is dawning before our eyes,” says Phil Fersht, HFS CEO and Chief Analyst.

What we need is a OneOffice Organization–let HFS be your guide.

Highlight Reports

HFS Highlight: Teleperformance’s Cloud Campus prepares to overcome cyber threats in its global work-from-home model

How Teleperformance’s security and data privacy expertise is defending against and preventing cyber attacks

Points of View

HFS Data Viewpoint: The race for innovation advantage: Tech company R&D spend versus VC investment in US start-ups

If you want to know the future – invent it – so the saying goes. And if you invent it, there’s a good chance you own it. No wonder R&D and VC investment is accelerating.

Top 10 Reports

HFS Top 10: Workday Human Capital Management (HCM) Services 2021

In the 2021 HFS Workday Human Capital Management (HCM) Services Top 10 Report, we analyze the capabilities and vision of eleven service providers.

Highlight Reports

HFS Highlight: Infosys establishes its role as a partner helping clients succeed in their growth journeys

As the world experiences the impact of COVID-19, we attended the Infosys APAC Confluence 2021, an annual event that brought together the company’s leaders and clients to share their perspectives on the current affairs in the business world and how Infosys responded strongly to enable its clients to navigate through the challenging times with accelerated digital programs.

Points of View

Adopt Design Thinking to Craft Your Work-from-Anywhere Future

Design thinking is re-emerging as a critical transformational activity as enterprise leaders move beyond “fix-and-survive” to compete in the “work-from-anywhere” economy

Points of View

Unchain Your Supply Chain – Adopt the OneOffice Mindset

COVID-19 shined a spotlight on supply chains, illuminating the cracks, and in December HFS organized a digital roundtable to discuss them.