It is our mission to provide visionary insight
into the major innovations impacting business operations:


automation, artificial intelligence, blockchain, digital business models and smart analytics


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HFS Hot Vendors: Q4 2018

The HFS Hot Vendors Q4 2018

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How a Global Telecommunications Firm Scaled RPA

This webinar presents a compelling case study about driving automation success post-implementation.

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Workday Rising, Europe: Top Five Things You Need to Know

During Workday’s flagship European event, HFS had conversations with senior executives and customers. Here we present the top five takeaways from the event and what they mean for Workday service customers and prospects.

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Research, Insight, and Advice for Buyers of Global Services

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Membership Services for Service Providers

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HFS Data Products

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RPA Research

HFS Top 10 RPA Products 2018

HFS Top 10 report featuring the leading RPA products based on interviews with 359 RPA super users.

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HfS webinars

All webinar replays available on our site

Register for upcoming HfS webinars, or them on-demand via our website.

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Special HfS Announcement

Join us for the Future of Operations in the Robotic Age Council

HfS launches the FORA Council (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.

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  • HfS is the changing face of the analyst industry combining knowledge with impact

    CEO and Chief Analyst, Phil Fersht

  • “The road to success is always under construction. You almost never have all the answers yourself, that is why we are here to assist you”

    Chief Strategy Officer, Saurabh Gupta


Accenture, IBM, Capgemini and Wipro lead the first application services Top 10

Accenture, IBM, Capgemini and Wipro lead the first application services Top 10

This Top 10 research is based on interviews with 300 enterprise clients of IT services from the Global 2000

Phil's 2018 Disruptor Awards!

Phil's 2018 Disruptor Awards!

Phil hands out some 'Disruptor Awards' to 10 people who impacted the world of business operations in 2018


Who needs a #digital strategy when just being bloody funny will do...

Who needs a digital strategy when just being bloody funny will do...