Collaborating for Innovation: Our Strategic Alliances

Explore the network of alliances that strengthen our competitive edge

HEX Advisory Group
Defining the future of Global Capability Centers (GCCs) in an AI-first world

HFS Research has partnered with ANSR, the global leader in building, managing and scaling GCCs, to help enterprises navigate one of the most significant shifts in modern operating models.

Together, HFS and ANSR are developing the GCC Quotient (GQ)—a first-of-its-kind framework designed to define, measure, and benchmark how enterprises build, evolve, and extract value from their capability centers in an AI-driven world.

By combining HFS’s demand-side intelligence and market expertise with ANSR’s extensive GCC operating experience, this alliance provides enterprise leaders with the insights, frameworks, and guidance needed to maximize the value of their GCC investments.

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Key highlights of our strategic alliance
  • Unified GCC definition: Creating a common industry definition of what constitutes a modern Global Capability Center.
  • AI-first maturity framework: Helping organizations assess GCC performance across strategy, talent, operating models, AI adoption, and value creation.
  • AI readiness blueprint: Providing practical guidance for enterprises seeking to reposition and evolve their GCCs for the AI era.
  • Demand-side research: Delivering data-driven insights into how leading enterprises are shaping GCC strategies and operating models.
  • GCC success stories: Showcasing real-world examples of organizations using GCCs to drive innovation, transformation, and business value.
Bringing clarity to GCC transformation

As AI reshapes how work gets done, GCCs are becoming increasingly central to enterprise transformation strategies. This alliance brings together the market’s leading GCC operator and one of the world’s leading research and advisory firms to provide enterprise leaders with greater clarity, confidence, and direction for the future.

Contact us to learn more about the GCC Quotient (GQ) and upcoming research from HFS Research and ANSR.

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HEX Advisory Group
Unprecedented visibility into IT BPO contract performance and pricing

HEX Advisory Group is a leading provider of advisory intelligence and support for IT business process services (BPS).

The strategic alliance between HFS and HEX Advisory Group brings together the unrivalled expertise in advisory services and contract price benchmarking. This collaboration delivers cutting-edge solutions to our clients, providing you with timely, accurate, and reliable information needed to select the right IT business process outsourcing sourcing (BPO) solutions, and to help ensure that your contracts with those providers reflect competitive terms, conditions, and pricing.

Our strategic alliance gives HFS access to the HEX Index, the authoritative benchmarking tool for global IT-BPS contracts. It enables businesses to objectively assess their IT spending and performance against market standards and industry peers, helping save potentially millions of dollars by replacing poor or contrived benchmark data with data mined from actual transactions.

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    Key highlights of the strategic alliance

    The HFS and HEX Advisory Group strategic alliance gives our clients access to:

    • The HEX Index, the authoritative platform offering benchmark metrics, contractual insights, and practical solutions curated by seasoned practitioners.
    • Industry-leading analysts and advisors who bring together the extensive industry intelligence capabilities of HFS with the experienced price benchmarking and IT–BPO sourcing practitioners of HEX Advisory Group.
    • Comprehensive benchmarking capabilities that provide detailed pricing benchmarks, solution insights, and cost metrics for a holistic understanding of outsourcing contracts.
    • In-depth contractual insights that offer a contemporary view of key contractual terms and conditions, to help ensure alignment with business objectives.
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