More HFS Automation and Process Intelligence Research

Top 10 Report

HFS OneOffice™ Services Top 10: Digital transformation in action

The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.

Data Viewpoint

Process mining and discovery leads the way as enterprises seek better ways of working

Investment in Process Mining and Discovery shows we are transforming not just who and what does the work-but how it gets done.

Point of View

Move beyond tactical RPA and embrace native automation

Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.

Highlight Report

qBotica scales up its ecosystem approach to help enterprises build their own automation services

One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?

Highlight Report

America’s got talent—but you must cast a wider net to crack the digital skills crisis

The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.

Data Viewpoint

Many enterprises still at early stages of the OneOffice™ Data Cycle

Service providers reveal the core emerging tech shaping enterprise data and decisions services engagements.

Point of View

Seven lessons that have shaped today’s automation leaders

HFS partnered with Blue Prism to discover the seven lessons that shape today's automation leaders.

Highlight Report

Workato goes large on comprehensive connectivity to serve end-to-end enterprise automation

Recognizing and responding to the need to connect existing tech estates makes for a tempting proposition.

Highlight Report

PeopleShores offers impact sourcing for socially conscious US enterprises

PeopleShores is bringing a radical approach to outsourcing on US shores: social impact-led to transform challenged communities.

Point of View

CFO Vision 2025: Driving growth now and in the future

HFS F&A roundtable finds that finance cannot survive as a back-office function without focusing on driving strategic objectives.

Highlight Report

M&A-fueled Nintex targets IT and Ops pros with a low-code fast-track to process outcomes

Bring together and enable IT and Ops pros if you want to deliver end-to-end process automation at pace and scale.

Top 10 Report

HFS Pega Service Providers Top 10 2021

Analysis of the best providers of Pega Services firms across execution, innovation and voice of the customer criteria.

Point of View

Don’t get lost in over-hyped ESG tech—there’s no time

Technology is rarely what’s lacking when it comes to sustainability. You have more options than you realize.

Highlight Report

With TQS buy, Cognizant bolsters its life sciences smart manufacturing capability

The highlight describes the rationale for Cognizant's acquisition of TQS

Point of View

From operator to orchestrator - the new role for GBS

GBS is still relevant, but its role is changing to meet the demands of enterprises.

Highlight Report

WorkFusion and SS&C combine industry chops to tackle insurers’ straight-through processing challenge

WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation

Data Viewpoint

RPA and hyperscalers make the biggest impact on enterprises’ native automation journeys

We asked 13 leading service providers which automation vendors had the greatest customer impact

Top 10 Report

HFS OneOffice™ Services Top 10: Data and Decisions

New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.

Point of View

You must rewire your customer experience for the virtual economy

Digital-first and human-centered design is the foundation of differentiated CX

Highlight Report

Roboyo adds global RPA depth with JOLT but must broaden its native automation chops

Automation services company Roboyo adds North American scale to boutique excellence with its acquisition of JOLT.

Point of View

Enterprises must fight the vicious trifecta of ransomware to avoid calamity - Here’s how to do it

Enterprises must develop a holistic ransomware response strategy, balancing technology alongside people and processes.

Point of View

Insurers must make data-driven digital transformation the top priority

We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”

Highlight Report

Appian acquisition of Lana Labs establishes process mining as a table stake for automation platforms

Appian’s acquisition of a process-mining business sets it on course to design-discover-automate at an all-in-one price.

Highlight Report

Blue Prism sale to Tibco—it’s time to go loud, not fade gently into the night

Blue Prism is due to become part of Tibco—if shareholders agree a $1.5 billion deal. What should customers think?

Top 10 Report

HFS OneOffice™ Services Top 10: Native Automation

New analysis and ranking of the native automation services capabilities of 12 leading providers.

Data Viewpoint

Tactical use of automation is no longer enough. Wise enterprises target transformation.

Automation’s value proposition may once have been cost-cutting, but now enterprises see automation as more fundamental.

Point of View

After 20 years, it is time to retire Agile

Agile promised accelerated software development and innovation for the business, but 20 years later it has failed to deliver.

Market Analysis

ITMS and BPO Contract Analysis—Q2 2021

This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.

Point of View

Kryon’s Automation Expedition must emphasize business outcomes and less hype

Enterprise leaders need to keep their automation providers focused on what they do best.

Highlight Report

AML RightSource rising—the firm bags its 5th acquisition of 2021 with QuantaVerse

AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A

Highlight Report

Ashling goes deep on industry focus and UiPath with its Machina acquisition

Ashling is the latest PE-backed automation services specialist to climb aboard the acquisition party train with Machina

Highlight Report

AntWorks is back on the hill and serious about scaling IDP in the enterprise

AntWorks is back squarely focused on IDP with an enhanced out-of-the-box proposition, a new marketplace, and a ‘new’ CEO, too

Point of View

From outsourcing to innovation: partner to revolutionize mortgage servicing

We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.

Point of View

Avoid a robotic misadventure - focus on the security that matters

This POV provide an overview of key security considerations when deploying a Robotic Process Automation environment.

Highlight Report

BP3 doubles down on acquisitions, building RPA services scale to reassure enterprises

BP3 is the newest RPA services specialist that can offer enterprise customers the reassurance of scale.

Point of View

Make decentralization your friend; let consumers take control of their health data

Ransomware attacks on healthcare is rampant; regulations and enterprise capabilities are insufficient. So consumers to own data.

Point of View

Unraveling the current innovation wave and the power of technology

Are ecosystems, outcomes, and diversity the keys to successful tech adoption? Read on.

Point of View

Focus more on data-centric new ways of working and decision making

The HFS Symposium panel Discovering Data underscored the sentiments that investments in data would increase significantly.

Point of View

C-suite Power of One panel—change, cloud, climate, and culture

The HFS OneOffice™ Digital Symposium hosted an executive panel discussing the challenges and opportunities in 2021.

Point of View

Unlock your business value with flawless operational processes

How Celonis is helping clients get past legacy silos and meaningfully embed the Triple-A Trifecta.

Point of View

Make automation about technology at your peril

How Bayer and Deutsche Post are aligning people, process, and change to make automation native.

Point of View

Digital leaders must build in rapid adaptability to win in today’s business ecosystems

How freight business TFG Transfracht built in the adaptability and interoperability to succeed in digital ecosystems.

Point of View

Experience the exponential age at the intersection of technology and society

An engaging digi-side chat between Azeem Azhar and Phil Fersht on the intersection of technology and society.

Point of View

Before you “git some AI,” be practical about the problems you’ll solve with it and how

The value of emerging tech is how we apply it to solve real-world problems.

Point of View

Automation industry must step up to show both C-suite and workers the full bounty on offer

Read the key findings of the Native Automation panel at HFS Symposium 2021.

Point of View

Focus on business outcomes marks HFS Hot Vendors

Whether talking to analysts, customers, or investors, up-and-coming service and tech providers must focus on business outcomes.

Point of View

The Global Live Industry Roundtable: Shaping the 2025 Vision for Our Industry

Panel discussion to discuss some of the key future aspects of the outsourcing industry.

Highlight Report

Salesforce continues moves towards the back-office with Servicetrace acquisition

Salesforce adds to its enterprise portfolio with an RPA provider of its own.

Highlight Report

TCS Cognix could be what you need to develop “Cognitive Operations” across IT AND business

TCS Cognix aims for an integrated technology architecture to help enterprise clients get beyond their patchwork of technologies.

Point of View

Healthcare must blow up its organizational silos to thrive in a post-pandemic world

The time is now to replace analog work methods with the OneOffice mindset & work culture.

Data Viewpoint

Industrial manufacturing is behind in 5G, AR/VR, blockchain, and process automation adoption

Cybersecurity, IoT, and Smart Analytics have seen the highest adoption.

Data Viewpoint

5G, process automation, and IoT are the top investment focus for industrial manufacturers in near-term

Majority of the industrial manufacturers are still focusing on operational efficiency.

Point of View

Break down silos to supercharge EX and CX in tandem

C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.

Point of View

Applications are dead, DATA is everything

Applications are dead, data is your North Star in the journey to Cloud Native.

Highlight Report

Accenture acquired umlaut to bolster product engineering capability

Accenture continues its Industry 4.0 related acquisitions and this time its umlaut.

Highlight Report

Sustainability relies on combining partner ecosystems with technology and services

Enterprises and providers must combine tech, services, and ecosystems to reach net-zero and broader sustainability goals.

Point of View

Set structure and get business-wide buy-in to achieve value at scale with automation

Health services company Cigna is setting the pace for automation use at a strategic scale.

Point of View

When it comes to property & casualty insurance, Digital is Data

Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.

Point of View

Define your ERP transformation objectives and keep them time-bound

Infosys and Thales DIS are fast approaching a single global Oracle system for distributed operations.

Point of View

Pfizer’s vaccine proves the Power of Emerging Tech when the Burning Platform is Red Hot

Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.

Highlight Report

Cutover aims to orchestrate and automate the digital workforce

Cutover provides a differentiating position on AIOps and Observability by aiming to orchestrate the digital workforce.

Highlight Report

Robocorp RPA is coming for the middle market

Robocorp Technologies Inc. is on a mission to bring rpa to mid-tier enterprises.

Point of View

Embrace NATIVE automation to enable growth strategies

Applying automation lens to the data-driven strategy will help companies succeed in their digital transformation programs.

Highlight Report

NTT DATA’s Nucleus for Healthcare's psychographics drive to personalized care

Using psychographic data to construct a usable 360 degree view of the health consumer.

Highlight Report

Genpact’s Enquero acquisition helps build data engineering clients sorely need

Genpact is adding data engineering talent along with a compelling data quality, discovery, and lineage platform, PowerMe.

Highlight Report

Resolve Systems adds Ayehu to progress end-to-end IT automation offering toward self-healing

Resolve Systems has acquired Ayehu to lead the evolving segment of Intelligent IT Automation.

Highlight Report

Xceptor drives industry-specific automation for BFSI firms fresh out of low-hanging fruit

One vendor embracing an industry-specific approach is Xceptor, a no-code data automation provider specializing in BFSI.

Highlight Report

Record investment in Neo4j suggests, maybe it IS all about relationships

Graph database business Neo4j has taken the largest Series F investment in database history - landing $325m.

Highlight Report

Precisely acquires Winshuttle for process automation and data management

Data Integrity specialists Precisely add Process Automation and Master Data Management with the acquisition of Winshuttle.

Highlight Report

What UiPath may be best at is listening to customers

When everyone is playing the same song, go deep on happy customers.

Highlight Report

ElectroNeek carves partner-friendly RPA niche with unlimited bots

RPA vendor ElectroNeek’s MSP-friendly model has been backed with $20m of Series A funding.

Highlight Report

HGS’s Future of Smart CX is a quadruple-win proposition

HGS is doubling up on "win-win" with its cognitive cloud contact center.

Highlight Report

Atos launches COEs, converges decarbonization technology and services

Atos makes it clear: it wants to be the leading provider when it comes to decarbonization solutions.

Highlight Report

Laiye eyes expansion with recent funding and new leadership

Discusses future roadmap of Laiye post its recent $50M Series C+ funding and appointment of International CEO.

Highlight Report

Roboyo acquires AKOA and stakes claim to intelligent automation services crown

Roboyo becomes the world’s biggest intelligent automation professional services company with its acquisition of AKOA.

Highlight Report

ignio blends ability to act with ability to reason

HFS assesses the progress of Digitate's ignio IT-led automation approach.

Market Analysis

Robotic Process Automation (RPA) Software Products Analysis — Asia Pacific

The report showcases the comparative capabilities of the leading regional RPA product vendors in the Asia Pacific region.

Point of View

Stop seeing 5G as a future technology in the industrial sector

This point of view explores the impact of 5G on the industrial sector along with leading use cases.

Highlight Report

Kofax captures PSIGEN – adds innovation-friendly tools

Intelligent document processing and workflow vendor extends capture, content management, and workflow automation skills.

Data Viewpoint

NA learns fast from process intelligence pilots

NA & Asia-Pac are learning fast from process intelligence pilots – now they’ve both opened a scale gap on Europe. 

Highlight Report

Process platform EvoluteIQ accelerates its evolution

Low-code business process automation platform provider almost triples its headcount in six months.

Highlight Report

Camunda got to Mars. With $100m they can go further

Mars-mission business process automation firm lands $100m to go further.

Data Viewpoint

Emerging Tech Challenges

Over 70% of 801 global 2000 companies expect to increase their stake in emerging tech, but it's not without its challenges.

Highlight Report

Blue Prism must stay focused on enterprise-scale value

Despite a resurgence in announcements, it’s enterprise outcomes that will help Blue Prism cut through the RPA market hype.

Highlight Report

HFS Highlight: Automation Anywhere must differentiate its legitimate cloud-nativeness

AAI must find a narrative that nails the benefits of a "cloud-native platform" to differentiate in a rapidly expanding market

Data Viewpoint

HFS Data Viewpoint: The Seven Must-Haves for a Successful Modern Retail Organization

Company performance and success have always been measured by revenue and profit, but since COVID-19 hit, ”fit-for-future" measures are growing in Here are the

HFS Highlight: Redwood Software gets multi-million injection to drive the automation agenda beyond RPA Highlight Report

HFS Highlight: Redwood Software gets multi-million injection to drive the automation agenda beyond RPA

Redwood Software, an IT and business automation provider, has announced a $380million strategic investment from private equity fund Turn/River Capital to drive

Highlight Report

Basware puts procurement pros on data-driven diversity fast-track

Basware has added diversity data to give enterprises a view of who's in control of companies they may plan to do business with.

EY does the math and acquires Pythagoras to bolster Microsoft capabilities in the UK Highlight Report

HFS Highlight: EY does the math and acquires Pythagoras to bolster Microsoft capabilities in the UK

Pythagoras' acquisition further boosts EY's Microsoft service capabilities. Going strong against its direct rivals in the UK market.

Point of View

Use combinations to power technology adoption in TMT

Siloed projects and culture have inhibited digital transformation for too long; embrace “AND” to realize their full potential in combination

Point of View

Adopting Low Code or No Code solutions can help business and technology users adapt workloads and data to

We briefly discussed LCNC solutions on how it pivots enterprise's internal team collaboration and helps reach business requirements faster and in an agile

HFS Highlight: Appian bets on simplified pricing to scale enterprise impact Highlight Report

HFS Highlight: Appian bets on simplified pricing to scale enterprise impact

Cloud-native, low-code automation platform Appian announces a new ‘all-you-can-eat’ licensing model.

HFS Highlight: Workato doubles down on Europe after surge in customers and use Highlight Report

HFS Highlight: Workato doubles down on Europe after surge in customers and use

Workato’s integration-led automation capabilities have made it a hit in Europe with a 289% increase in data use on its platform in the EMEA region in the last

HFS Highlight: IBM is embracing Open: Open Source, Open to Ideas, Open to Partnership, and Open to Innovate Highlight Report

HFS Highlight: IBM is embracing Open: Open Source, Open to Ideas, Open to Partnership, and Open to

This Highlight discusses IBM Think from May 11, 2021. With IBM going all in on AI and Hybrid Cloud many examples shared by customers spoke to embracing with to

Highlight Report

HFS Highlight: IBM eyes deal with Turbonomic to help it get closer to full-stack observability

IBM accelerates building out its AIOps capabilities with Turbonomic acquistion focused on application performance management

Hive brings cloud-enabled AI to the battle against hate speech – and bags $50m in Series D funding Highlight Report

HFS Highlight: Hive brings cloud-enabled AI to the battle against hate speech – and bags $50m in Series

A cloud-enabled AI start-up ,with a crowd-sourced two-million-strong distributed workforce and a timely solution to tackle content moderation in social media, D

Automation investment boom sees ProcessMaker take $45m in first outside investment Highlight Report

HFS Highlight: Automation investment boom sees ProcessMaker take $45m in first outside investment

Low-code and open-source workflow automation vendor ProcessMaker has taken its first outside investment since its launch in 2008 - raising $45m in Series A

$3 billion Boomi sets new customer records as speculation mounts about Dell being ready to put up the ‘for sale’ signs Highlight Report

HFS Highlight: $3 billion Boomi sets new customer records as speculation mounts about Dell being ready to

Boomi – the leading integration Platform-as-a-Service (IPaaS) provider is setting new customer records amid rumors the business may be sold off by owner Dell.

Point of View

To win trust, business leaders must take control of AI

Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.

Data Viewpoint

HFS Data Viewpoint: In a work-from-anywhere economy, cybersecurity and cloud have become mission critical

Leaders must adopt the NATIVE automation mindset to take the fullest advantage of the cloud-native organizations they are building.

Point of View

Emerging technology adoption has a people problem

Digital fluency is required to reap the benefits of emerging technology

Highlight Report

HFS Highlight: Leaders must battle hard to avoid being de-railed on their journey to cloud native

Leaders at Wipro-supported HFS Cloud Native roundtable aim to double down on people and culture to avoid being derailed by the pandemic's second wave

Highlight Report

HFS Highlight: Unit4 shifts ERP from being an application your business runs to a platform for delivering

Unit4's ERPx promises to be a platform to deliver business value. Here we outline the potential

Data Viewpoint

HFS Data Viewpoint: Native Automation is arriving fast – but the augmented workforces it promises are

Investment in automation accelerated across the board as a result of the impact of Covid-19 with Smart Analytics and RPA the biggest winners.

Top 10 Report

Snapshot: RPA Software Products 2021

We assess 17 RPA providers on execution, innovation, OneOffice alignment, and voice of the customer—and reveal the top 10.

Highlight Report

HFS Highlight: Infosys SCALEs its engineering services with the connected digital eco-system

In this report, we discuss the overall strategy and client conversations of Infosys Engineering Services.

Point of View

Call center worker power is sustaining the in-office model

[70:30] is post-pandemic goldilocks ratio of in-office: WFA for contact center services

Highlight Report

HFS Highlight: Get ready for IBM Intelligent Workflows powered by Celonis EMS

Celonis, IBM, and Red Hat announced a visionary partnership this week that benefits all three companies, but most importantly, enterprise clients that are

Point of View

Automation Anywhere lobs a Hail Mary pass to Google, hoping to make its cloud-native automation dreams

The need to automate processes in the cloud to deliver the data clients simply “have-to-have” has never been so nagging as today, could a successful deliver

Point of View

Connect the dots between the back and front offices using Pegasystems to deliver a OneOffice experience

Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.

Highlight Report

HFS Highlight: Firstsource’s newest partnerships target the patient experience for healthcare clients

Firstsource recently announced new partnerships with Zappix and Uniphore to target the healthcare

Market Analysis

ITMS and BPO Contract Analysis - Q4 2020

This report analyses publicly announced ITMS and BPO contracts in Q4 2020 by region, service types, key verticals, main vendors and digital services.

Highlight Report

HFS Highlight: Quorum becomes energy’s big beast of BPM

Former HFS Hot Vendor Quorum becomes energy’s big beast of BPM with M&A moves to extend capabilities and footprint

Highlight Report

HFS Highlight: WorkFusion’s Series F $220M war chest – a lot of money – not a lot of surprises

WorkFusion is becoming a vertical champion, scaling through depth rather than breadth with industry-specific solutions and a use-case-driven approach to GTM.

Point of View

Adopt existing technology and business governance on your cloud journey to cloud native

Some of the best practices and governance policies to achieve the optimum use of cloud budget and reach the cloud native soon.

Point of View

Your workforce has changed Now, the C-suite must adopt a NATIVE automation mindset

Business leaders on the charge toward OneOffice must rapidly come to terms with new ways to get work done. The race is on.

Point of View

Embrace a production mindset to drive AI at scale, utilizing a CoE

Wipro supports National Health Service Scotland to progress toward the institutionalization and large-scale application of AI

Highlight Report

HFS Highlight: Salesforce sets up a OneOffice battle royal with ServiceNow with Return-to-Work offerings

Salesforce is building out the next major building blocks to offer an ecosystem for the future of work while launching a full-frontal attack on ServiceNow

Highlight Report

HFS Highlight: Accenture acquires industrial robotics and automation solutions provider Pollux

For the first time, Accenture has acquired an industrial robotics solutions provider, Pollux. This acquisition will expand Accenture’s capabilities in the of

Point of View

Stop the prop! It’s time to stop propping up legacy and calling it transformation

So—enough with the BS, let’s stop the prop! It’s time to stop hiding behind the short-term value of propping up legacy with RPA or any singular technology

Highlight Report

HFS Highlight: TCS launches the Autoscape™ Solution Suite to drive innovation for connected and vehicle

In January 2021, TCS launched the Autoscape solution suite to accelerate the initiatives and innovation in the areas of autonomous and connected vehicles for to

Highlight Report

HFS Highlight: Infosys establishes its role as a partner helping clients succeed in their growth journeys

As the world experiences the impact of COVID-19, we attended the Infosys APAC Confluence 2021, an annual event that brought together the company’s leaders and

Point of View

Adopt Design Thinking to Craft Your Work-from-Anywhere Future

Design thinking is re-emerging as a critical transformational activity as enterprise leaders move beyond "fix-and-survive" to compete in the economy

Point of View

Unchain Your Supply Chain - Adopt the OneOffice Mindset

COVID-19 shined a spotlight on supply chains, illuminating the cracks, and in December HFS organized a digital roundtable to discuss them.

Highlight Report

HFS Highlight: Accenture’s Technology Vision 2021: Leaders have to Rise Up for a Once in a Generation

Accenture published its Technology Vision 2021 report and included an analyst briefing and discussing why is has shifted from more technology-centric to HFS its

Data Viewpoint

HFS Data Viewpoint: Data-driven decision making is a top 3 priority and has become essential for future

Our recent study shows an appetite for decision support technologies across several industry verticals

Point of View

Focus on digital led growth imperatives to survive and thrive

Infosys and Citizens Bank share experiences in rapid acceleration of digital transformation

Point of View

Avoid the seven deadly IT automation sins to drive real outcomes

With often bewildering noise levels around automation, it is not easy to find your bearings in a foggy technology landscape. Thus, we are taking stock of the on

Highlight Report

HFS Highlight: Cognizant acquires Linium to drive ServiceNow capabilities across enterprise functions

Cognizant has acquired Linium, one of the early proponents of what ServiceNow calls Enterprise Service Management (ESM), the expansion of the platform towards

Highlight Report

HFS Highlight: Can SAP RISE to the cloud/HANA/Business Transformation challenge?

HFS analyzes the strategic impact of SAP's launch of a new offering "RISE with SAP" aimed at accelerating migration to HANA

Point of View

Accelerate towards cloud-native through convergence of trust, domain and AIOPs capabilities

The secular shift toward an accelerated adoption of cloud capabilities continues unabated. Learn from the experiences of Coforge and its client, a US-based and

Highlight Report

HFS Highlight: The OneOffice Emerging Tech Stack enables enterprise-wide decision-making when certainty

The OneOffice Emerging Tech stack offers the listen-learn-respond capabilities to power decision-making in our increasingly complex business environment

Point of View

Insurance Executives: the time is right to go “straight to digital”

A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily

Highlight Report

HFS Highlight: Why does Cognizant’s healthcare BPaaS resonate post the pandemic shock?

To understand why BPaaS and other XaaS offerings are likely to gain traction in healthcare, we deep-dive into Cognizant’s healthcare BPaaS offering.

Point of View

Marketers need customer data platforms to accelerate to OneOffice success

Customer data platforms (CDPs) meet three urgent needs for marketers to champion a OneOffice mindset. The cloud-based platforms can handle the trend to work and

Highlight Report

HFS Highlight: OneOffice Emerging Tech is the nervous system to make transformation real

Until now, we lacked clarity on the detail of how to engineer the move from the idyll of a strategist’s vision of digital transformation to a visceral, living

Data Viewpoint

HFS Data Viewpoint: As enterprises strive for the OneOffice, the Triple-A Trifecta is paving the way

Findings from our recent Triple-A Trifecta Services Top 10 show that enterprises are just getting started in their combined us of these critical change agents -

Data Viewpoint

HFS Data Viewpoint: Are your digital associates dumb? How to unlock their full potential

Service providers get kudos on flexibility, partnering and vision for digital associates, but score lowest on embedding intelligence

Point of View

The HFS OneOffice Emerging Tech Platform: The future of native automation, data, and process design,

OneOffice Emerging Tech Platform is our next stage vision for how enterprises effectively embrace emerging tech: through native automation, people and process

Point of View

The Hitchhiker’s Guide to Cloud Native: Align People, Process, and Culture

The shift to cloud native will dominate the next decade and drive companies to adopt HFS’ Digital OneOffice perspective. Technology will be the agent of for

Point of View

Bust these process automation myths for success in 2021

The low down on process debt, digital natives, and automation in the cloud!

Highlight Report

HFS Highlight: IBM joins the war for Hyperscaler Talent, Acquires Taos to boost Multi-Cloud and MSP

An HFS view of IBM acquiring Taos to boost its hyperscaler services and capabilities.

Highlight Report

HFS Highlight: Birlasoft is unlocking the power of digital through its eight pillars of growth

In December 2020, we attended the Birlasoft analyst and advisor day to know more about its overall strategy, key capabilities, and flagship client engagements

Point of View

Technology alone will not bridge the Digital Divide

Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to

Point of View

Turbocharge your enterprise's cloudification to survive and thrive the pandemic shock

HFS assessed, the enterprise leader’s investment preferences, the state of hyper-scalers, and the service providers who made the first move on the cloud, are

Point of View

Wake up. Technology success is not about the technology

Join the “superheroes” of technology adoption by focusing on top-level leadership, talent, and your strategic approach toward technology and data.

Point of View

The OneOffice becomes the true digital operating mindset as GBS grinds to a halt

The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a

Point of View

Embrace the power of AND for greater emerging technology value

Emerging technology success needed a business case and change of culture before COVID-19—now they’re even more critical.

Point of View

Doing more with less | Align emerging tech investments with business goals beyond narrow financial

There has been a decrease in IT spending during the Pandemic along with a shift in overall business challenges around activities associated with greater in the

Highlight Report

HFS Highlight: EXL looks to differentiate within its industry domains with an ambitious data-led approach

EXL believes that a data-led approach is crucial for enterprise, and their domain and analytics expertise might make them a partner worth considering.

Point of View

The rise of attended automation: how to get it right

As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.

Point of View

Automation should be native to your organization to achieve digital nirvana

In HFS’ recent digital roundtable, supported by IBM, a select group of enterprise delegates gathered to discuss automation’s role in achieving digital

Point of View

New digital reality dictates reimagining customer and employee experience expectations

20 enterprise leaders share their strategies for transforming CX and EX in a virtual world

Top 10 Report

HFS Top 10: Triple-A Trifecta Services 2020

In a first-of-its-kind study, the HFS Triple-A Trifecta Services Top 10 assessed 21 service providers in terms of how well they are helping their clients and of

Point of View

Crucial new robotics segments to watch: collaborative bots will reign in the socially distant era

The PoV explores industrial robotics landscape and describes how service providers can align themselves to it.

Point of View

Banks must digitalize debt collection processes to survive the pandemic

While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.

Highlight Report

HFS Highlight: Genpact acquires critical e-commerce capability to expand Rightpoint

Genpact's latest acquisition expands its experience capabilities targeted at digital commerce

Point of View

Discover the expanding AND converging telecom-media-technology (TMT) value chain

HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.

Highlight Report

HFS Highlight: HCL’s innovative and business-impact oriented solutions are driving engineering services

Explores engineering capability and key client engagements of HCL in different segments of engineering services across industries.

Highlight Report

HFS Highlight: Celonis’ newly launched EMS solution brings it one step closer to being THE platform

Celonis’ Global Ecosystem Day saw the vendor announce its Execution Management System (EMS) and the acquisition of automation firm Integromat

Highlight Report

HFS Highlight: Capgemini developed a series of smart healthcare offerings to address the sector’s pain

In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.

Point of View

Imperative 2021: Make automation native to your digital business architecture

Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.

Highlight Report

HFS Highlight: Five things you’ve always wanted to know about Accenture SynOps for Finance but were too

Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution

Highlight Report

HFS Highlight: Accenture’s myWizard is operationalizing the journey toward the OneOffice

Accenture has announced a new generation of its myWizard Intelligent Automation platform. HFS analyzes the progress and puts the announcement in the context of

Point of View

The five automation “have-to-haves”— you won’t achieve your digital nirvana without them.

HFS Research partnered with IBM to conduct an interview-led study of 20 large enterprises to assess the future of automation. Find your digital nirvana with the

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HFS Highlight: KPMG Using Low Code/No-Code Services to Accelerate Digital Transformations

This Highlight report outlines KPMG’s approach, thoughts, capabilities, and vision for low code/no-code (LCNC) development services.

Point of View

Solve the Digital Dilemma in the Pandemic Economy - Three approaches to doing more with less

Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this

Point of View

Look for “Bot-able” Processes to Drive Enterprise-wide Automation

HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.

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HFS Highlight: WNS’ new Quote to Sustain and FIAB solutions aim to drive the Finance OneOffice

The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital

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HFS Highlight: KPMG’s New Performance On Demand Solution Brings The OneOffice To The Mid-Market, With

KPMG referenced the HFS Digital OneOffice framework as the inspiration behind how it designed and envisioned its new solution, Performance On Demand (POD)

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HFS Highlight: HCL's DRYiCE software progresses toward the OneOffice

HFS assess the progress of HCL DRYiCE, a set of proprietary AI and Automation solutions

Point of View

Are North American enterprises missing the process intelligence party? Don’t be fashionably late.

Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!

Point of View

Industrialize automation with a process bot factory

Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond

Point of View

Five ways the pandemic is forever changing integrated automation

HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.

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HFS Highlight: Another Monday, another RPA acquisition, another ISV – Hyland shows it’s moving from

In Another Monday, Hyland has found the opportunity to break out from the content management mold.

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HFS Highlight: Kryon proves the value of full-cycle automation at its own “Olympics” - who needs 2020

Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.

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HFS Highlight: Oh boyo! Roboyo scores €21 million in Series A investment in a bizarrely well-timed move

Roboyo, one of the rising stars covered by HFS, announces a meaty Series A round to the tune of €21 million.

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HFS Highlight: EY expands its partnership with CPG giant P&G to sure-up COVID-affected supply chains

Whether you’re a provider or partaker in the supply chain, resilience now and for the near future is front of mind.

Top 10 Report

HFS Top 10 Process Intelligence Products 2020

Examining key vendors in process mining and discovery, a set of technologies targeted at improving business operations using enterprise data.

Point of View

Confused by process mining vs. discovery? Consider an AND approach with process intelligence

Let’s not limit the possibilities with a reductive approach to mining vs. discovery. “Process intelligence” gets at the heart of the unifying outcome that

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Wipro acquires IVIA to tap into the Brazilian IT Services market

Explores Wipro's rationale and the market outlook for the industry in LATAM

Market Analysis

The Enterprise Reboot - Digital Transformation is key to sustaining relevance in a new reality

KPMG International and HFS Research are pleased to share The Enterprise Reboot, a research report focused on driving tangible value from emerging technologies

Point of View

Modernize and transform your business with low-code/no-code development

This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space

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Infosys weathers the economic downturn winning a huge digital transformation deal with Vanguard Financial

Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.

Point of View

Use integrated automation to align your employee and customer experiences

How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX

Point of View

Disruption not duct tape is the key for mortgage transformation

To best explore the mortgage industry’s future, we went to the experts and spoke with various lenders and providers supporting the industry.

Point of View

Get inspiration on data monetization from Ellie Mae and Persistent’s innovative and client-focused

Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.

Point of View

Employ flexibility and integrity to woo enterprises with cultural affinity

What does cultural fit really mean? This article explores how providers can differentiate through the flexibility and integrity of their staff.

Point of View

Go beyond RPA with integrated automation to enhance operations transformation

HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in

Point of View

Leap on new F&A priorities and expectations

Cardinal Health shows how finance is becoming more customer-focused, predictive, and strategic

Point of View

Consider a big bang approach for your cloud and application transformation

Harmonic, a high-tech manufacturer, shared its journey from its complex and heavily customized legacy environment to a new and nimble cloud-based environment.

Point of View

Want good, cheap, and fast software delivery? Budget for testing!

“We offer three kinds of service—good, cheap, and fast—but you can only pick two.” Shifting testing into the heart of an agile development project takes

Highlight Report

HFS Highlight: Infosys partnership with Celonis will help streamline client's SAP S/4HANA migration

Infosys clients looking towards SAP S/4HANA migration should take note of the provider’s latest partnership with process mining unicorn Celonis.

Point of View

Medical device industry, utilize emerging technologies to put your data to use

This report examines how Medtronic is using AI-powered cloud solutions to transform diabetes management

Highlight Report

HFS Highlight: Newly launched Insurance Primer report points to the industry’s precarious balancing act

HFS recently launched our inaugural Industry Primer, focused on the insurance vertical.

Highlight Report

HFS Highlight: Infosys BPM joins the three-comma club, crossing $1B in revenues

The business process services line at Infosys has officially crossed over a billion dollars in revenue, an important milestone with implications on the future a

Highlight Report

HFS Highlight: Celonis brings global process mining community together with 18,000 strong at Celosphere

Celosphere Live’s main call to attention centered on two announcements: Celonis’ new operational apps and the creation of Business Value Architects (BVAs),

Point of View

Need to address unstructured data challenges with RPA? Combine it with intelligent capture.

With the Triple-A Trifecta on the brain, HFS attended ABBYY’s recent customer- and partner-focused Content IQ Summit in Nashville to see how the company is as