Phil Fersht

CEO and Chief Analyst

Phil Fersht is widely recognized as the world's leading independent analyst focused on the alignment of business operations and technology spanning over two decades.  He has a global reputation for calling out the big trends, unafraid to share his honest views, driving a narrative on the technology and business services industries that shape many leadership decisions.  His reputation drove him to establish HFS Research in 2010, which has today grown into one of the leading industry analyst firms and the undisputed leader in IT business services and process technologies.

In 2012, he authored the first analyst report on Robotic Process Automation (RPA), introducing this topic to the industry and is widely recognized as the pioneering analyst voice that created and inspired today's RPA and process AI industry.

Fersht coined the term "OneOffice" in 2016 which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models.  OneOffice is the foundation of the virtual workforce, where automation tools augment the employee's digital capabilities and the workplace becomes a plug-and-play, work-from-anywhere scenario. Silos between front, middle, and back-office are collapsed into one single office, where all employees are empowered and motivated by common outcomes and common values.

Prior to founding HFS in 2010, Phil has held various analyst roles for Gartner (AMR) and IDC and was BPO Marketplace leader for Deloitte Consulting across the United States. Over the past 20 years, Fersht has lived and worked in Europe, North-America, and Asia, where he has advised on hundreds of operations strategy, outsourcing, and global business services engagements.

He is also the author and creator of the most widely-read and acclaimed blog in the global services industry, entitled "Horses for Sources" now entering its fourteenth year.  He regularly contributes to key media publications and is a regular keynote speaker at major industry events, such as NASSCOM, ANDI, ABSL, Sourcing Interests Group and HFS Research "FORA" Summits. He has been named Analyst of the Year on three separate occasions by the Institute of Industry Analyst Relations, which voted on 170 other leading IT industry analysts.

He received a Bachelor of Science, with Honors, in European Business and Technology from Coventry University, UK, and a Diplôme Universitaire de Technologie in Business and Technology from the University of Grenoble, France. He also has a diploma from the Market Research Society in the UK and is an expert in both quantitative and qualitative research techniques.  He also trains analyst how to write in a succinct, high impact style, applying his "Five Rules of Writing" which differentiates the HFS analyst voice.

Content By Phil Fersht

Top 10 Report

HFS OneOffice™ Services Top 10: Data and Decisions

New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.

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Point of View

Your workforce has changed Now, the C-suite must adopt a NATIVE automation mindset

Business leaders on the charge toward OneOffice must rapidly come to terms with new ways to get work done. The race is on.

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Point of View

If the Cap fits, wear it: This is the new, reinvigorated Wipro

Wipro goes big and bold with its BFSI and consulting-driven acquisition of Capco

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Point of View

The HFS OneOffice Emerging Tech Platform: The future of native automation, data, and process design,

OneOffice Emerging Tech Platform is our next stage vision for how enterprises effectively embrace emerging tech: through native automation, people and process

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Point of View

Is AI just a load of fake news, or the real deal?

There have been decades of hype in AI, but where there has been myth, there has also been reality. Test your knowledge of the truth vs. hype with industry Chief

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Point of View

HFS Vision 2025: The New Dawn to Become a OneOffice Organization

HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,

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Point of View

Skills Driving the OneOffice Organization: The future of work is here.

“It is not the strongest or the most intelligent who will survive but those who can best manage change.” – Charles Darwin. To survive and thrive, we have

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Point of View

Nowhere to Hide: Embracing the Most Seismic Technological and Business Change in our Lifetime

400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new reality

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