Unfiltered Stories

HFS analysts go to the source for unfiltered insights from senior enterprise leaders and industry experts.

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Unfiltered Stories | The new economics of healthcare providers in the AI era

HFS's Rohan Kulkarni joins Sagility’s Titus Leo to discuss the HFS Horizons HCP Provider Services 2026 study and the evolving healthcare landscape.

HFS GCC Videocast | How Lightcast India is building GCC value beyond delivery

HFS' Achyuta Ghosh and Lightcast India’s Saraswathi Ramachandra discuss how GCCs are evolving into product, engineering, and business outcome hubs.

Unfiltered Stories | HFS & iOPEX: Stop billing for effort, start pricing on outcomes

In this episode, HFS's Saurabh Gupta iOPEX’s Manohar Atreya to discuss turning Services-as-Software™ into reality through outcome-led, AI-driven delivery.

HFS GCC Videocast | AI-Powered healthcare GCCs: From cost to impact

HFS' Achyuta Ghosh and Evernorth’s Prashanthi Bodugam discuss how GCCs are becoming AI-first strategic hubs.

Unfiltered Stories | HFS & EY: S/4HANA transformations are business programs, not tech migrations

In this episode, Hansa Iyengar of HFS Research joins EY’s David McQueen to explore how SAP S/4HANA transformation can deliver real business value.

Unfiltered Stories | HFS & RSI: An AI-native GCC that beats HQ productivity by 40%

HFS’ Achyuta Ghosh and RSI’s Ashok Chawla discuss how AI-native GCCs are driving business outcomes and innovation.

HFS GCC Videocast | How Albertsons India became a strategic engine for AI and business growth

HFS' Achyuta Ghosh and Albertsons Companies India's Sunil Gopinath discuss how India GCCs are driving AI and business transformation.

HFS GCC Videocast | Why cultivating a learning mindset is the key to scaling AI in enterprises

HFS' Achyuta Ghosh and XPO's Sameer Shaikh discuss the challenges, opportunities, and practical strategies for scaling AI across the enterprise.

HFS GCC Videocast | The bold shift from cost center to revenue generator in GCCs — The Planview example

HFS' Achyuta Ghosh and Planview's Shalini Sankarshana discuss how India GCCs are driving product ownership, business accountability, and growth.

Unfiltered Stories | HFS & MathCo: AI models are a utility, context is your identity

In this episode, HFS Research President Saurabh Gupta and MathCo’s Anuj Krishna discuss why enterprise AI stalls without the right context.

HFS GCC Videocast | The shift from process excellence to enterprise outcomes in GCCs

HFS' Achyuta Ghosh and Reckitt's Arvind Shankar discuss how GCCs are evolving through AI, enterprise orchestration, and human-centered transformation.

HFS GCC Advantage | From cost center to strategic leader: The future of GCCs in travel

HFS's Achyuta Ghosh speaks with Amadeus's Mani Ganesan on AI, innovation, and the future of travel technology.

Unfiltered Stories | Everforth Quinnox: Bringing Services-as-Software to life

In this episode, Saurabh Gupta speaks with Amit Nagar and Shiv Iyer, about how the Services-as-Software™ vision is becoming a reality.

Unfiltered Stories | Intelligence-led compliance with EY's Tom Scazzafavo

HFS's Divya Iyer joins EY's Tom Scazzafavo on why financial crime compliance keeps failing, and how AI is changing that.

Unfiltered Stories | HFS & Sagility: The $1T Healthcare Admin Fix = AI + Domain + Workflow

HFS's Saurabh Gupta and Sagility's Ramesh Gopalan discuss how AI can help eliminate trillion-dollar inefficiencies in US healthcare.

HFS GCC Advantage | GBS as a transformation engine at Ecolab

Steve Rudderham of Ecolab joins Achyuta Ghosh to discuss transforming GBS into a strategic driver of enterprise value through AI and data.

HFS GCC Advantage | Jumping the curve: Building a GCC in the AI era

Mohit Bhatia of Rolls-Royce joins Achyuta Ghosh to discuss how a company known for jet engines is quietly reshaping what a strategic GCC in India looks like.

Unfiltered Stories | HFS & Cognizant: Why AI means more consulting, not less

In this episode, HFS President Saurabh Gupta is joined by Shveta Arora of Cognizant for a candid conversation on how AI is reshaping the future of consulting.

Unfiltered Stories | HFS & LTM: Infrastructure is now the control plane for Enterprise AI

In this episode, Ashwin Venkatesan of HFS speaks with Pandiya Kumar Rajamony, EVP at LTM, about how AI is transforming enterprise infrastructure services.

Unfiltered Stories | How AI enables a platform-based approach to enterprise modernization

In this episode of Unfiltered Stories, Saurabh Gupta, Rory Fidler, and Sorabh Singhal discuss the future of AI and legacy modernization.

HFS GCC Advantage | From functions to outcomes: Inside a Healthcare GCC

Arvind Vaishnav joins Achyuta Ghosh to discuss how AI, talent, and collaboration are transforming healthcare GCCs into enterprise innovation hubs.

HFS GCC Advantage | From doing to deciding: Reshaping work in the AI era

Aparna Rao joins Achyuta Ghosh to discuss how AI is reshaping GCCs and redefining leadership priorities.

HFS GCC Advantage | From landlord to leader: Rethinking GCC leadership in the AI era

Arindam Mukhopadhyay joins Achyuta Ghosh to discuss how AI is reshaping GCC leadership and what it takes to lead beyond the traditional scale model.

Unfiltered Stories | Blockchain is the killer app for AI

Hashgraph’s Eric Piscini joins HFS Research’s Saurabh Gupta to discuss why blockchain may be the missing trust layer for AI.

Unfiltered Stories | HFS Horizons – Agentic Tech: How EMA shifts from human, to agent orchestration

EMA’s Swati Trehan joins HFS Research’s David Cushman to discuss turning agentic AI into real business value.

Unfiltered Stories | Building trust and scaling Agentic AI

Genpact’s Ajay Vasal joins HFS Research’s Dana Daher to discuss what it takes to scale agentic AI in the enterprise.

Unfiltered Stories | Gopalratnam, Global CIO, Philips: Physical AI for software-defined healthcare

Philips’ Gopalratnam VC joins HFS Research’s Ramachandran S to discuss the shift toward software-defined healthcare and the future of AI-driven healthcare.

Unfiltered Stories | Agentic Services Horizons: iOPEX on Domain Expertise and Outcome Pricing

iOPEX CRO Dharmesh Mistry joins HFS’ David Cushman to discuss agentic AI, domain expertise, and outcome-based enterprise services.

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