HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021. Many of the world’s best-known companies found their fame by occupying...
Early in 2020, we predicted that the sustainability services ecosystem would boom—especially in the run-up to COP26, the UN’s flagship climate summit. Then COVID hit, and the early moves from...
If you’re an avid reader of our research, you will have undoubtedly read the highlight report we published on EXL PayMentor. In it, we outlined EXL’s solution that aimed to collect debt faster and more efficiently. While maximizing process efficiency...
Click to read The Five Automation "Have-to-Haves"- You Won't Achieve Your Digital Nirvana Without Them
To understand demand-side perspectives on the future of business and technical services and the market’s perception of Cognizant, we surveyed 150 C-level executives across the Global 2000 enterprises and conducted a series of in-depth interviews with Brian Humphries and his executive team.Published: November 24, 2020
We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.Published: November 24, 2020
This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.Published: November 20, 2020
The PoV explores industrial robotics landscape and describes how service providers can align themselves to it.Published: November 20, 2020
20 enterprise leaders share their strategies for transforming CX and EX in a virtual worldPublished: November 19, 2020
In a first-of-its-kind study, the HFS Triple-A Trifecta Services Top 10 assessed 21 service providers in terms of how well they are helping their clients embrace and realize results from the full array of Triple-A Trifecta technologies (automation, AI, and smart analytics) and related services.Published: November 18, 2020
Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.Published: November 17, 2020