Research & Insights

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Point of View

Scale agentic AI without a learning loop and get faster automation, not autonomy

Only 10% of enterprises can scale agentic AI, and the gap is a continuous learning loop, not a better model.

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Enterprise Asset

Operational Playbook: Pharma manufacturers must turn quality into a revenue accelerator with SaS

Pharma quality leaders can close deviations in under 10 days and free $6.7M a year with Services-as-Software.

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Data Viewpoint

Operational work is where outcome measurement is the biggest blind spot

Run-the-operation work takes 42% of healthcare provider deals, yet just 36% of those clients measure health equity.

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Highlight Report

Orange Business focuses on delivering trust in AI, ecosystem, and control points

Orange Business is recasting trust as an operating model built on control points, not a slogan.

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Take 5 Report

Is your AI reliable enough to be trusted?

AI reliability has become the missing link between deploying AI and trusting it to deliver business outcomes.

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Point of View

ER&D GCCs, make your leaders, data, and talent ready to scale industrial AI

Over 50% of manufacturers say data, not AI models, is what blocks industrial AI from scaling past pilots.

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Point of View

Finance leaders, stop buying finance transformation like it’s 2020

Learn the five questions CFOs should ask before buying their next finance transformation investment.

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Point of View

Payers must shift left to prevention and wellness to remain in business

Payers that shift left to prevention and wellness can cut medical loss ratio by 3.3 points and lift margin by 1.6 points in three years.

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Horizons Report

HFS Horizons: F&A Services-as-Software™, 2026

See how 17 providers rank as F&A shifts from labor-led delivery to software-like finance services in 2026.

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Point of View

The supply chain AI debate is over; always-on needs an operating model rewire

83% of supply chains are buying AI and only 13% have deployed it; the fix is the operating model, not the technology.

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Horizons Report

HFS Horizons: Customer Experience Services, 2026

See where 33 service providers rank on AI-native customer experience and what sets the leaders apart.

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Take 5 Report

Adopt physical AI to unlock latent value in critical operations

A survey of 105 business leaders reveals how mobility, industrial, and energy firms are adopting physical AI.

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