Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

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Highlight Report

FIFA hands Lenovo the keys to reimagine the World Cup

How Lenovo's FIFA World Cup 2026 build gives CIOs a blueprint for running AI in production at scale.

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Point of View

Buy outcomes, not solutions: the enterprise case for intent-native services

Why enterprises should buy business outcomes, not solutions, and shift to intent-native services as AI absorbs execution.

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Point of View

Enterprises must fix themselves rather than layer AI on broken systems

Why enterprises must fix enterprise debts before scaling AI, from an HFS and Publicis Sapient roundtable.

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Point of View

AI is exposing the illusion of control in RCPG effort-based pricing

AI is hollowing out effort-based pricing in RCPG services, pushing leaders toward value-linked and shared-risk models.

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Horizons Report

HFS Horizons: HCP Service Providers, 2026

A comparison of 50 healthcare provider service partners on their readiness to scale agentic AI and outcome-based delivery.

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Point of View

Build your enterprise AI engine with growing Indian GCC talent

Why India’s GCCs now win on AI talent over cost, and what CIOs must do to build their enterprise AI engine.

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Hot Tech

HFS Services-as-Software™ Hot Tech: humanizetech.ai

How humanizetech.ai automates SAP delivery from design to go-live, easing the specialist bottleneck that stalls programs.

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Market Impact Report

Execution, not demand, is the defining challenge for A&D enterprises

Aerospace and defense leaders face a 17,000-aircraft backlog they cannot deliver; execution, not demand, defines the next phase.

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Highlight Report

Make Cursor’s enterprise pivot work for you, not the other way around

Cursor's enterprise pivot gives tech leaders the leverage to set the terms with AI-native software engineering vendors.

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Market Impact Report

The $18 trillion opportunity: Four enterprise debts will make or break your AI future

HFS Research and Genpact study finds four enterprise debts trap $18 trillion and block AI value.

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Point of View

Stop measuring SAP success on IT milestones and demand business outcomes

Why SAP S/4HANA success means business outcomes, not go-live dates, and how to hold providers accountable.

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Point of View

CIOs must stop conflating AI in SAP operations with AI in SAP delivery

Why CIOs must separate proven AI in SAP delivery from AI claims in production ERP, and what to demand of providers.

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