Research

Points of View

Cognizant’s Ambition to Engineer the Modern Enterprise

To understand demand-side perspectives on the future of business and technical services and the market’s perception of Cognizant, we surveyed 150 C-level executives across the Global 2000 enterprises and conducted a series of in-depth interviews with Brian Humphries and his executive team.

Highlight Reports

HFS Highlight: WNS could finally make its mark on the crowded BFS space with its FinTech strategy

We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.

Market Analysis

ITMS and BPO Contract Analysis—Q3 2020

This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.

Points of View

Crucial new robotics segments to watch: collaborative bots will reign in the socially distant era

The PoV explores industrial robotics landscape and describes how service providers can align themselves to it.

Points of View

New digital reality dictates reimagining customer and employee experience expectations

20 enterprise leaders share their strategies for transforming CX and EX in a virtual world

Top 10 Reports

HFS Top 10: Triple-A Trifecta Services 2020

In a first-of-its-kind study, the HFS Triple-A Trifecta Services Top 10 assessed 21 service providers in terms of how well they are helping their clients embrace and realize results from the full array of Triple-A Trifecta technologies (automation, AI, and smart analytics) and related services.

Highlight Reports

HFS Highlight: Benefitfocus’ Health Insights provide unique guidance to demonstrate ROI on health benefits

Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.

Join thousands of other users
already using HFS Research