Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

The problem is not tech; BFSI needs an operating model to truly scale AI

BFSI CIOs must focus on redesigning decision rights, workflow ownership, evaluation, and controls to scale AI.

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Point of View

Bust out of the LLM black box with the HFS sovereign enterprise AI stack

Reclaim your firm's intelligence with a new sovereign AI enterprise stack.

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Challengers' Code

Scaling enterprise AI requires an always-on intelligence layer: the iOPEX model

CIOs are questioning if traditional services result in business outcome, creating demand for AI-native specialists such as iOPEX.

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Highlight Report

Execution-led growth is now an imperative for CPG firms, and CAGNY has shown why

CAGNY confirmed what numbers have been signaling for several quarters, growth will not return automatically once inflation eases.

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Hot Tech

HFS Services-as-Software™ Hot Tech: Hazel AI

Hazel AI is an agentic modernization platform taking an HFS Services-as-Software approach to data platform and ERP modernizations.

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Point of View

Stop automating process debt to get better outcomes

Agentic AI exposes process debt rooted in tacit knowledge, limiting outcomes unless decision logic is made executable.

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Horizons Report

HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026

Evaluates how providers are transforming FCC into AI-led, intelligence-driven, and outcome-focused compliance at scale.

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Highlight Report

CIOs: Evaluate Infosys’ AI reinvention in the only place that matters: execution

At its US AR Day, Infosys presented a newly packaged AI-First Value Framework as the solution to operationalizing AI.

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Market Impact Report

Humans at the Helm of AI

Enterprises say humans are in the loop, but few are actually at the helm when decisions matter most.

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Point of View

Stop assuming AI is under control and start mapping your dependency now

Enterprises control data but not AI systems, creating a hidden dependency that becomes a governance and security risk as AI scales.

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Highlight Report

Agent-only companies show what’s next for Ops leaders

Ops leaders across the enterprise must learn from the lessons of emerging autonomous organizations.

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Highlight Report

CoreStack’s BetterCloud deal marks the end of siloed governance

CoreStack’s acquisition of BetterCloud is all about creating an agentic governance OS that works across apps, data and workflows.

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Point of View

Close that last mile in automation with computer-using agents

Computer-using agents (CUAs) can automate cross-application that do not share a clean application programming interface.

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Highlight Report

Cut your risk through an integrated stack while scaling physical AI

Industrial CIOs need an integrated tech stack that ties together IT, OT, infra, and models to scale up Physical AI use cases.

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Highlight Report

Stress-test Accenture’s end-to-end AI story before it lands on your shortlist

Faculty AI and DLB Associates give Accenture a full-stack AI play, but assembly alone won't close the AI ambition-to-impact gap.

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Highlight Report

Movate offers CIOs a trail map to reorganize operations for AI adoption

Movate evolves its strategic direction for enterprise AI adoption.

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Hot Tech

HFS Hot Tech: OrbitShift

Orbitshift aligns signals and internal data to drive account-based sales, improving pipeline, precision, and deal execution.

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Highlight Report

Autonomous telco, sovereignty, and “AI everywhere” led the agenda at MWC 2026

MWC 2026: telcos chase sovereignty, scale agentic AI via orchestration and outcome KPIs, and push AI-RAN into networks.

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Highlight Report

Learn from OpenClaw to cut overhead and complexity with internal Services-as-Software

OpenClaw shows the way ahead for cutting margin-sapping complexity by decoupling growth from headcount.

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Horizons Report

HFS Horizons: Next-gen IT Infrastructure Services, 2026

An assessment of service providers, addressing the why, what, how, and so what.

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