A collection of the latest views from the HFS analyst team on sourcing & procurement.
December 03, 2025This report assesses the 14 global sourcing and procurement vendors capabilities for the enterprises to choose for the partner.
May 28, 2025Procurement won’t transform until enterprises fix the disconnects across sourcing, supplier visibility, and talent.
October 28, 2024Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.
June 07, 2024Tech Mahindra’s advisory arm aims to transform CX and managed services
Point of View
August 21, 2026Only 10% of enterprises can scale agentic AI, and the gap is a continuous learning loop, not a better model.
Highlight Report
August 17, 2026Orange Business is recasting trust as an operating model built on control points, not a slogan.
Competitive Intelligence
August 14, 2026A look at how TELUS Digital performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 14, 2026A look at how iQor performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 14, 2026A look at how Mphasis performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 14, 2026A look at how Cognizant performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 14, 2026A look at how Accenture performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 13, 2026A look at how Konecta performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 13, 2026A look at how Ibex performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 13, 2026A look at how HGS performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 13, 2026A look at how Wipro performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 13, 2026A look at how TTEC performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 13, 2026A look at how Transcom performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 13, 2026A look at how TP performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 13, 2026A look at how Movate performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 13, 2026A look at how LTM performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 13, 2026A look at how IntouchCX performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 13, 2026A look at how HCLTech performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 13, 2026A look at how Deloitte performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 13, 2026A look at how Concentrix performed in the HFS Horizons: Customer Experience Services, 2026.
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