A collection of the latest views from the HFS analyst team on sourcing & procurement.
December 03, 2025This report assesses the 14 global sourcing and procurement vendors capabilities for the enterprises to choose for the partner.
May 28, 2025Procurement won’t transform until enterprises fix the disconnects across sourcing, supplier visibility, and talent.
October 28, 2024Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.
June 07, 2024Tech Mahindra’s advisory arm aims to transform CX and managed services
Competitive Intelligence
August 13, 2026A look at how Coforge performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 13, 2026A look at how Atain performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 12, 2026A look at how Amdocs performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 12, 2026A look at how Tech Mahindra performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 12, 2026A look at how TCS performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 12, 2026A look at how Sutherland performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 12, 2026A look at how Publicis Sapient performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 12, 2026A look at how KPMG performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 12, 2026A look at how Infosys performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 12, 2026A look at how IBM performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 12, 2026A look at how Genpact performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 12, 2026A look at how Firstsource performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 12, 2026A look at how EY performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 12, 2026A look at how EXL performed in the HFS Horizons: Customer Experience Services, 2026.
Competitive Intelligence
August 12, 2026A look at how Capgemini performed in the HFS Horizons: Customer Experience Services, 2026.
Horizons Report
August 06, 2026See where 33 service providers rank on AI-native customer experience and what sets the leaders apart.
Take 5 Report
July 21, 2026Why CMT CX leaders must fix integration and data debt to make agentic AI deliver real customer value.
Market Impact Report
June 15, 2026HFS Research and Genpact study finds four enterprise debts trap $18 trillion and block AI value.
Hot Tech
May 22, 2026Ema earns the HFS Hot Tech status for AI employees that execute multi-step workflows across enterprise systems.
Competitive Intelligence
May 16, 2026A look at how Sonata Software performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
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