A collection of the latest views from the HFS analyst team on artificial intelligence.
April 30, 2026AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow lead HFS Horizons: Agentic Technology, 2026 as Horizon 3 Market Leaders.
August 21, 2026Only 10% of enterprises can scale agentic AI, and the gap is a continuous learning loop, not a better model.
August 21, 2026Pharma quality leaders can close deviations in under 10 days and free $6.7M a year with Services-as-Software.
August 17, 2026Orange Business is recasting trust as an operating model built on control points, not a slogan.
Point of View
August 21, 2026Only 10% of enterprises can scale agentic AI, and the gap is a continuous learning loop, not a better model.
Highlight Report
August 17, 2026Orange Business is recasting trust as an operating model built on control points, not a slogan.
Take 5 Report
August 17, 2026AI reliability has become the missing link between deploying AI and trusting it to deliver business outcomes.
Point of View
August 17, 2026Over 50% of manufacturers say data, not AI models, is what blocks industrial AI from scaling past pilots.
Take 5 Report
August 04, 2026A survey of 105 business leaders reveals how mobility, industrial, and energy firms are adopting physical AI.
Point of View
August 03, 2026Modernization is what makes enterprise AI tick, but it has to be prioritized as such rather than a cost-takeout exercise.
Highlight Report
July 31, 2026Cognizant's open TerraLingua sandbox shows enterprises how autonomous agents go off-script before production.
Point of View
July 31, 2026Reset the GCC you already run before scaling it: 52% of GCC activity is now brownfield and 62% is AI-centric.
Highlight Report
July 29, 2026Manufacturers can cut new product failure risk by partnering with specialist engineering firms with deep industry expertise.
Market Vision Paper
July 29, 2026Industrial enterprises are consolidating engineering, digital, and operations under one lifecycle accountability model.
Highlight Report
July 28, 2026The real sovereign AI question for CIOs is control over what agents do, not where the data sits.
Highlight Report
July 24, 2026Fragmented AI leaks ROI at handoffs, so OEMs should deploy agentic AI to orchestrate the full product lifecycle.
Market Impact Report
July 22, 2026India's GCCs score 61.9 on the inaugural HFS Generative GCC Index, where ownership now outweighs headcount.
Take 5 Report
July 21, 2026New HFS and Movate research on why enterprises can deploy AI in 2026 but few can price, orchestrate, or grow with it.
Take 5 Report
July 21, 2026Why CMT CX leaders must fix integration and data debt to make agentic AI deliver real customer value.
Point of View
July 21, 2026TWILTCH growth rebounded to 5% in Q1 2026, but providers now split sharply on how they turn AI into revenue.
Market Impact Report
July 17, 2026How non-bank lenders can close the gap between AI activity and measurable P&L impact with a self-funded model.
Market Impact Report
July 15, 2026Why buying AI-led services on labor-era contracts misprices risk, and five sourcing moves CPOs should make now.
Point of View
July 15, 2026Eleven service providers are decoupling revenue and margin growth from headcount as Services-as-Software adoption accelerates.
Point of View
July 13, 2026How media broadcasters can use agentic AI to reclaim content, community, and commerce from big tech platforms.
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