A collection of the latest views from the HFS analyst team on artificial intelligence.
April 30, 2026AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow lead HFS Horizons: Agentic Technology, 2026 as Horizon 3 Market Leaders.
July 29, 2026Manufacturers can cut new product failure risk by partnering with specialist engineering firms with deep industry expertise.
July 29, 2026Industrial enterprises are consolidating engineering, digital, and operations under one lifecycle accountability model.
July 28, 2026The real sovereign AI question for CIOs is control over what agents do, not where the data sits.
Highlight Report
July 29, 2026Manufacturers can cut new product failure risk by partnering with specialist engineering firms with deep industry expertise.
Market Vision Paper
July 29, 2026Industrial enterprises are consolidating engineering, digital, and operations under one lifecycle accountability model.
Highlight Report
July 28, 2026The real sovereign AI question for CIOs is control over what agents do, not where the data sits.
Highlight Report
July 24, 2026Fragmented AI leaks ROI at handoffs, so OEMs should deploy agentic AI to orchestrate the full product lifecycle.
Market Impact Report
July 22, 2026India's GCCs score 61.9 on the inaugural HFS Generative GCC Index, where ownership now outweighs headcount.
Take 5 Report
July 21, 2026New HFS and Movate research on why enterprises can deploy AI in 2026 but few can price, orchestrate, or grow with it.
Take 5 Report
July 21, 2026Why CMT CX leaders must fix integration and data debt to make agentic AI deliver real customer value.
Point of View
July 21, 2026TWILTCH growth rebounded to 5% in Q1 2026, but providers now split sharply on how they turn AI into revenue.
Market Impact Report
July 17, 2026How non-bank lenders can close the gap between AI activity and measurable P&L impact with a self-funded model.
Market Impact Report
July 15, 2026Why buying AI-led services on labor-era contracts misprices risk, and five sourcing moves CPOs should make now.
Point of View
July 15, 2026Eleven service providers are decoupling revenue and margin growth from headcount as Services-as-Software adoption accelerates.
Point of View
July 13, 2026How media broadcasters can use agentic AI to reclaim content, community, and commerce from big tech platforms.
Hot Tech
July 09, 2026Revature unifies recruitment, skills mapping, and deployment on one platform to help enterprises build AI-ready talent.
Hot Tech
July 08, 2026Zime's AI engine turns your best sellers' behaviors into scoreable guidance so every rep can sell like a five-year veteran.
Highlight Report
July 07, 2026Document operations, not extraction, is where ops leaders recover cost, cycle time, and margin on document work.
Data Viewpoint
July 06, 2026Most CX buyers want outcome-based pricing, yet only 5% have contracts built to pay for results.
Take 5 Report
July 06, 202659% of enterprises run agents for under 5% of revenue today, but expect 15% or more within two years.
Highlight Report
July 02, 2026Why health plans must shift left to prevention, using AI for faster prior auth and cost transparency.
Challengers' Code
June 30, 2026How Black Box's IntelliPact links IT performance to business outcomes and ends the watermelon effect for good.
Market Impact Report
June 25, 2026P&C insurers hire claims TPAs on cost but fire them on outcomes, and fixing how you buy closes the gap.
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