HFS on Artificial Intelligence

A collection of the latest views from the HFS analyst team on artificial intelligence.

More HFS Artificial Intelligence Research

Point of View

Firing-as-a-Service is becoming AI’s ugliest business model; stop demanding providers to buy your

Firing-as-a-Service is the AI-era deal model where providers buy the business upfront and cut jobs to fund it.

Market Impact Report

The operating model tipping point

Seven unspoken truths from 302 Global 2000 executives reveal why AI's biggest barrier is the operating model, not the technology.

Take 5 Report

Reliable AI at scale requires trust engineering, not legacy QE

Learn why most enterprises run AI in production without the quality controls needed to prove it's trustworthy.

Highlight Report

ER&D GCCs, learn to use vision AI to turn complex manufacturing data into outcomes

Vision AI can spot defects across chip manufacturing's 2,000-plus steps, and ER&D GCCs can bring it to the plant.

Highlight Report

IBM and OpenAI are bringing frontier AI closer to the operational core

IBM's OpenAI partnership shows why enterprise AI advantage now rests on execution accountability, not model quality.

Point of View

Turn AI trust from a leap of faith into a business discipline

Enterprise confidence in AI is outrunning the proof, and the CEO now owns what happens when AI gets it wrong.

Take 5 Report

Make Services-as-Software™ the new PE operating model for AI

AI now tops the PE value-creation agenda, and 81% of firms plan to scale it through Services-as-Software, not headcount.

Point of View

CIOs, stop limiting AI to what your enterprise can type

Voice intelligence turns workplace conversations into context enterprise AI can use, beyond what employees type.

Point of View

CFOs must claim the agentic record before the next renewal locks it away

Agentic finance operations create a record of every decision, and renewal is the moment CFOs can contract to own it.

Point of View

AI-first modernization is a context problem, not a vibe-coding shortcut

Vibe coding builds convincing prototypes, not modernized estates, so fund the context layer before the code.

Highlight Report

Buy the operating layer, not just the GPUs, to make AI scale in production

Cognizant AI Factory puts value in the operating layer, not GPUs, and CIOs should demand production proof first.

Highlight Report

Asana is betting that AI’s next battleground is coordinating the work

Agent sprawl is a CIO architecture problem, and Asana is betting organizational context is the control point.

Point of View

An AI-first, outcome-led vision reimagines how software creates value

Five filters help CIOs pick an AI-era software partner, tested against Hexaware's own outcome-based pivot.

Point of View

Scale agentic AI without a learning loop and get faster automation, not autonomy

Only 10% of enterprises can scale agentic AI, and the gap is a continuous learning loop, not a better model.

Highlight Report

Orange Business focuses on delivering trust in AI, ecosystem, and control points

Orange Business is recasting trust as an operating model built on control points, not a slogan.

Take 5 Report

Is your AI reliable enough to be trusted?

AI reliability has become the missing link between deploying AI and trusting it to deliver business outcomes.

Point of View

ER&D GCCs, make your leaders, data, and talent ready to scale industrial AI

Over 50% of manufacturers say data, not AI models, is what blocks industrial AI from scaling past pilots.

Take 5 Report

Adopt physical AI to unlock latent value in critical operations

A survey of 105 business leaders reveals how mobility, industrial, and energy firms are adopting physical AI.

Point of View

AI has made modernization sexy

Modernization is what makes enterprise AI tick, but it has to be prioritized as such rather than a cost-takeout exercise.

Highlight Report

Use Cognizant’s open sandbox to cut risk of rogue agents

Cognizant's open TerraLingua sandbox shows enterprises how autonomous agents go off-script before production.

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