A collection of the latest views from the HFS analyst team on artificial intelligence.
April 30, 2026AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow lead HFS Horizons: Agentic Technology, 2026 as Horizon 3 Market Leaders.
July 15, 2026Why buying AI-led services on labor-era contracts misprices risk, and five sourcing moves CPOs should make now.
July 15, 2026Eleven service providers are decoupling revenue and margin growth from headcount as Services-as-Software adoption accelerates.
July 13, 2026How media broadcasters can use agentic AI to reclaim content, community, and commerce from big tech platforms.
Market Impact Report
July 15, 2026Why buying AI-led services on labor-era contracts misprices risk, and five sourcing moves CPOs should make now.
Point of View
July 15, 2026Eleven service providers are decoupling revenue and margin growth from headcount as Services-as-Software adoption accelerates.
Point of View
July 13, 2026How media broadcasters can use agentic AI to reclaim content, community, and commerce from big tech platforms.
Hot Tech
July 09, 2026Revature unifies recruitment, skills mapping, and deployment on one platform to help enterprises build AI-ready talent.
Hot Tech
July 08, 2026Zime's AI engine turns your best sellers' behaviors into scoreable guidance so every rep can sell like a five-year veteran.
Highlight Report
July 07, 2026Document operations, not extraction, is where ops leaders recover cost, cycle time, and margin on document work.
Data Viewpoint
July 06, 2026Most CX buyers want outcome-based pricing, yet only 5% have contracts built to pay for results.
Take 5 Report
July 06, 202659% of enterprises run agents for under 5% of revenue today, but expect 15% or more within two years.
Highlight Report
July 02, 2026Why health plans must shift left to prevention, using AI for faster prior auth and cost transparency.
Challengers' Code
June 30, 2026How Black Box's IntelliPact links IT performance to business outcomes and ends the watermelon effect for good.
Market Impact Report
June 25, 2026P&C insurers hire claims TPAs on cost but fire them on outcomes, and fixing how you buy closes the gap.
Highlight Report
June 25, 2026Databricks' Data + AI Summit got the enterprise AI diagnosis right, but its breadth is a reason to govern vendor dependency.
Point of View
June 25, 2026Sovereign AI has moved from policy debate to procurement clause: five stress tests to apply before signing.
Point of View
June 23, 2026US healthcare's margin crisis is forcing providers toward purposeful AI and bold new revenue streams.
Point of View
June 22, 2026GCCs can turn recurring work into reusable Services-as-Software™ instead of staffing up as demand rises.
Point of View
June 22, 2026An HFS and EY analysis of why scaling agentic AI means tackling five interdependent friction areas together.
Highlight Report
June 18, 2026How Lenovo's FIFA World Cup 2026 build gives CIOs a blueprint for running AI in production at scale.
Point of View
June 18, 2026Why enterprises should buy business outcomes, not solutions, and shift to intent-native services as AI absorbs execution.
Point of View
June 18, 2026Why enterprises must fix enterprise debts before scaling AI, from an HFS and Publicis Sapient roundtable.
Point of View
June 18, 2026AI is hollowing out effort-based pricing in RCPG services, pushing leaders toward value-linked and shared-risk models.
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