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Point of View

From operator to orchestrator – the new role for GBS

GBS is still relevant, but its role is changing to meet the demands of enterprises.

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Point of View

HFS launches SaaS XXV, measuring business value creation of leading SaaS solutions

HFS’ SaaS XXV initiative provides an understanding into which SaaS providers are delivering maximum value creation to enterprises.

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Point of View

Low-code addresses the fast-paced go-to-market needs of accelerating Digital

Speed, investment, training, collaboration, and partnerships make up the five factors driving the adoption of low-code and no-code.

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Point of View

Don’t get lost in over-hyped ESG tech—there’s no time

Technology is rarely what’s lacking when it comes to sustainability. You have more options than you realize.

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Point of View

The tech and services industry is not prepared for sustainability

Sustainability literacy needs to develop at all levels in organizations and on both sides of the tech and services contract.

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Point of View

Establish an effective content moderation capability to protect your brand and your customers’ safety

The why, what, and how of crafting a trust and safety strategy.

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Point of View

You must rewire your customer experience for the virtual economy

Digital-first and human-centered design is the foundation of differentiated CX

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Point of View

Enterprises must fight the vicious trifecta of ransomware to avoid calamity – Here’s how to do it

Enterprises must develop a holistic ransomware response strategy, balancing technology alongside people and processes.

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Point of View

Insurers must make data-driven digital transformation the top priority

We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”

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Point of View

Cloud-hungry BFS enterprises need to navigate public cloud capabilities by value, not brand

As BFS firms push more strategic workloads to the public cloud, it's time to navigate your cloud partner by more than brand name.

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Point of View

Don’t let cybersecurity hysteria get you down—the HFS manifesto will guide you

Our five core research pillars and CHIEF principles provide differentiated insights to CISOs, IT and business leaders.

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Point of View

Smart Enterprises are considering the untapped potential of Vietnam

Vietnam’s leading IT services talent makes it one of APAC’s best-kept secrets

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