Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

Search results

Point of View

TWILTCH growth returns, but an AI monetization gap is opening across the cohort

TWILTCH growth rebounded to 5% in Q1 2026, but providers now split sharply on how they turn AI into revenue.

Read More
Point of View

The headcount era is fading as the pivot to Services-as-Software™ continues

Eleven service providers are decoupling revenue and margin growth from headcount as Services-as-Software adoption accelerates.

Read More
Point of View

Media leaders can explore the next growth wave of agentic AI to reclaim control

How media broadcasters can use agentic AI to reclaim content, community, and commerce from big tech platforms.

Read More
Point of View

Sovereign AI: from imperative to contract

Sovereign AI has moved from policy debate to procurement clause: five stress tests to apply before signing.

Read More
Point of View

Financial duress will be the forcing function for purposeful AI in US healthcare

US healthcare's margin crisis is forcing providers toward purposeful AI and bold new revenue streams.

Read More
Point of View

Turn recurring GCC work into Services-as-Software™, not service queues

GCCs can turn recurring work into reusable Services-as-Software™ instead of staffing up as demand rises.

Read More
Point of View

Reducing friction isn’t fiction in agentic deployment

An HFS and EY analysis of why scaling agentic AI means tackling five interdependent friction areas together.

Read More
Point of View

Buy outcomes, not solutions: the enterprise case for intent-native services

Why enterprises should buy business outcomes, not solutions, and shift to intent-native services as AI absorbs execution.

Read More
Point of View

Enterprises must fix themselves rather than layer AI on broken systems

Why enterprises must fix enterprise debts before scaling AI, from an HFS and Publicis Sapient roundtable.

Read More
Point of View

AI is exposing the illusion of control in RCPG effort-based pricing

AI is hollowing out effort-based pricing in RCPG services, pushing leaders toward value-linked and shared-risk models.

Read More
Point of View

Build your enterprise AI engine with growing Indian GCC talent

Why India’s GCCs now win on AI talent over cost, and what CIOs must do to build their enterprise AI engine.

Read More
Point of View

Stop measuring SAP success on IT milestones and demand business outcomes

Why SAP S/4HANA success means business outcomes, not go-live dates, and how to hold providers accountable.

Read More
1 2 200

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

    Contact Ask HFS AI Support