HFS Webinars

HFS webinars feature fascinating discussions between HFS analysts and industry-leading experts. 

Upcoming webinars - details coming soon!

Live Webinar

AI doesn’t need better models; it needs braver leaders.
Putting humans at the helm of enterprise AI

April 21, 2026 | 10:00 am - 11:00 am EDT | Via Zoom

Join leaders from HFS Research and Altimetrik for an executive discussion on what’s holding enterprises back from scaling AI and how to drive real, accountable outcomes.

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Webinars Archive

Replay: AI doesn’t need better models; it needs braver leaders. Putting humans at the helm of AI.

In this webinar, HFS brought together Phil Fersht, Dana Daher, Paul Daugherty, and Raj Sundaresan to explore why enterprises struggle with AI accountability and what it takes to define ownership and governance at scale.

Replay: AI at a Crossroads: The State of the Industry on Trust, Leadership, and Execution

In this webinar, HFS brought together Phil Fersht and the HFS Global Advisory Board to explore why many organizations remain stuck between experimentation and execution, and what it will take to build the trust, leadership alignment, and operating models needed to scale AI.

Replay: How to un-f*** years of healthcare tech debt with Services-as-SoftwareTM

In this webinar, HFS explored how AI and Services-as-Software can help break through legacy complexity and drive real outcomes across cost, experience, and access.

Replay: Emerging tech predictions: What Silicon Valley builds today, enterprises face tomorrow

This webinar shared first-hand insights from Silicon Valley—home to 72% of global AI investment—on what’s coming next in AI.

Replay: Buying Services-as-Software™: How to make AI deals that deliver

AI is resetting how enterprises buy and govern services as delivery shifts from people to platforms, focusing on Services-as-Software deals that scale with AI.

Replay: Looking back to look forward: What 2025 taught us and where 2026 is taking us

AI went mainstream. Agentic intelligence took hold. Services-as-Software™ reshaped how enterprises operate. Now, the question is: What comes next?

Replay: Seizing the $1.5 Trillion Services-as-Software Opportunity

HFS leaders broke down what this evolution means for enterprise leaders looking to break free from legacy contracts, technical debt, and stagnant sourcing models.

Replay: Managed services: Going from transactional to transformational

Replay: Uncovering the value of Managed Services in your SaaS environment

Replay: Genpact focuses on being an agent of change for enterprises

Replay: The First HFS Horizons Report: Cloud Native Services

Replay: Using low code to accelerate digital transformation

Replay: How Outsourcing Must Evolve Radically to Survive the Talent Crunch

Replay: Your post-pandemic guide to automation…the real automation starts now!

HFS Webinar: Just what is a “Healthcare Digital Platform,” and why do they matter?

Leadership Live: Stickin to his Nitin – Mphasis applying innovation in the digital dog years

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