HFS Roundtables

HFS Roundtables are expertly facilitated, topic-driven learning experiences designed exclusively for enterprise buyer senior executives. These sessions—held in both in-person and digital formats—create a trusted space for leaders to explore new ideas, challenge conventional thinking, and openly debate critical issues. Participants collaborate to test concepts, share practical insights, and identify ways to advance their most important initiatives—all within a confidential, peer-to-peer setting.

Upcoming HFS roundtables

Virtual roundtable

Closing the enterprise context gap

September 17, 2026, Via Teams

This HFS Research virtual executive roundtable, produced in collaboration with MathCo, brings together senior data and AI leaders for a candid discussion on why enterprise context has become the defining constraint on AI value, and what the leaders who solve it first are doing differently.

Learn more

In-person roundtable

The Agentic Enterprise: Where AI ambition meets operational reality

September 30, 2026, New York City

On September 30, HFS Research will unveil findings from The Agentic Enterprise, a global study of senior leaders. In a closed-door session with IBM, Microsoft, and peers, we’ll explore enterprise ambitions, the evolving software and services landscape, and what it takes to build the Agentic Enterprise operating model.

Learn more

In-person roundtable

The AI pricing reset: Agents, tokens, and outcomes

October 6, 2026, New York City

On October 6 in New York, HFS Research and EXL will bring together a select group of senior enterprise technology, AI, operations, finance, and sourcing leaders for a candid discussion about the next generation of commercial models for business and IT services.

Learn more

In-person roundtable

From pilot to production: What it takes to scale AI in banking & financial services

October 8, 2026, Toronto, Canada

Join HFS Research and Infosys for an interactive executive roundtable with senior banking and financial services leaders to explore what separates organizations successfully scaling AI from those that remain trapped in perpetual pilots.

Learn more

Past roundtable highlights

Winning when everyone has AI: Protecting enterprise value while building competitive advantage

Conducted in partnership with ITC Infotech, this roundtable convened senior business and technology leaders to examine one of the defining questions of the AI era: how enterprises can create sustainable competitive advantage as AI becomes increasingly accessible.

Learn more

From GBS to Agentic Business Services

Conducted in partnership with IBM Consulting, this roundtable convened senior leaders across operations, business services, technology, and transformation functions to examine the next evolution of enterprise services.

Learn more

The always-on supply chain

Conducted in partnership with Genpact, this roundtable convened supply chain leaders to examine the shift from reactive planning models to continuous, AI-powered supply networks.

Learn more

The enterprise debts: The silent killers of AI ROI

Conducted in partnership with Genpact, this roundtable convened executives for a candid discussion on the growing impact of enterprise debt and its role as a critical constraint on AI adoption and transformation outcomes.

Learn more

AI-first in Banking and Financial Services: From hype to hard truth

Conducted in partnership with Infosys, this digital roundtable challenged leaders to confront the realities of operating in an AI-first world.

Learn more

The always-on supply chain

Conducted in partnership with Genpact, this roundtable convened supply chain leaders to examine the shift from reactive planning models to continuous, AI-powered supply networks.

Learn more

From cost arbitrage to enterprise AI hubs – How insurance GCCs are fueling innovation

Conducted in partnership with Sutherland, this roundtable brought together insurance GCC leaders to discuss how GCCs can evolve beyond traditional offshore models and become AI-driven engines of enterprise transformation.

Learn more

Why AI fails to scale in BFSI, and how to fix it

Conducted in partnership with Sutherland, this digital roundtable convened BFSI leaders for a candid discussion on the barriers preventing AI and transformation programs from delivering enterprise-wide impact.

Learn more

How can health plans and PBMs fundamentally change their delivery model to better serve and achieve

Conducted in partnership with Sagility, this digital roundtable brought together healthcare leaders to discuss how health plans and PBMs can navigate rising costs, regulatory changes, and growing member expectations.

Learn more

Smashing Through Tech Debt: Preparing the Enterprise for the Agentic AI Era

Conducted in partnership with Publicis Sapient, this roundtable convened senior executives for a private, C-level discussion focused on the growing impact of tech debt on enterprise performance and transformation.

Learn more

Agentic AI: Hope or headway? Separating signal from noise in the next AI frontier

Conducted in collaboration with Akkodis on September 23, 2025, this roundtable convened enterprise leaders and transformation experts for an intimate roundtable exploring the realities and readiness of agentic AI.

Learn more

Accelerating enterprise outcomes in the AI era: Activating the Services-as-Software flywheel

Conducted in partnership with Cognizant, this roundtable explored how enterprises can move beyond traditional service delivery and activate the Services-as-Software (SaS) Flywheel—where AI, data, and IP work together to drive continuous value, speed, and innovation.

Learn more

How can operations be enhanced with AI to power life sciences?

Conducted in partnership with Infosys, this roundtable convened leaders from manufacturing, supply chain, global business services (GBS), decision science, technology, and transformation functions to discuss the changing role of operations in life sciences.

Learn more

Agentic AI is ready. But are you? Rethinking the foundations of enterprise transformation

Conducted in partnership with Wipro on September 18, 2025, this roundtable explored how to re-architect the enterprise so AI agents can actually do something useful—at scale, securely, and with strategic intent.

Learn more

Reimagine Insurance with AI: What’s Driving Real Results Today

Conducted in collaboration with IBM Consulting on August 19, 2025, this in-person executive roundtable focused on how insurers are busting the most significant barriers to enterprise-wide adoption: legacy debt, governance gaps, data challenges, and the critical need for a future-ready AI infrastructure.

Learn more

Scaling AI with Purpose, Not Hype: A Practical Path to Enterprise Adoption

Conducted in partnership with LTIMindtree on August 21, 2025, this roundtable explored how enterprises can move beyond AI’s proof-of-concept stage and scale with purpose—shifting it from a cost-cutting tool to a catalyst for growth and competitive advantage.

Learn more

1 2 6

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

    Contact Ask HFS AI Support