HFS Roundtables

HFS Roundtables are expertly facilitated, topic-driven learning experiences designed exclusively for enterprise buyer senior executives. These sessions—held in both in-person and digital formats—create a trusted space for leaders to explore new ideas, challenge conventional thinking, and openly debate critical issues. Participants collaborate to test concepts, share practical insights, and identify ways to advance their most important initiatives—all within a confidential, peer-to-peer setting.

Upcoming HFS roundtables

In-person rountable

The always-on supply chain

July 9, 2026, London

Conducted in collaboration with Genpact, this roundtable will explore how enterprises can move from linear, reactive supply chains to always-on, AI-powered supply networks that continuously sense, decide, and adapt using agentic AI, real-time planning, and interoperable architectures.

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In-person rountable

From GBS to Agentic Business Services

July 21, 2026, New York City

This HFS Research executive roundtable, produced in collaboration with IBM Consulting, brings together senior enterprise leaders for a candid discussion on how AI is reshaping the future of Global Business Services (GBS).

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In-person rountable

Beyond the model: Protecting enterprise value and building competitive advantage in the AI era

July 23, 2026, New York

Conducted in collaboration with ITC Infotech, this executive roundtable will bring together business and technology leaders to explore how enterprises are evolving their AI strategies beyond experimentation and adoption.

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Past roundtable highlights

The enterprise debts: The silent killers of AI ROI

Conducted in partnership with Genpact, this roundtable convened executives for a candid discussion on the growing impact of enterprise debt and its role as a critical constraint on AI adoption and transformation outcomes.

May 19, 2026

The always-on supply chain

Conducted in partnership with Genpact, this roundtable convened supply chain leaders to examine the shift from reactive planning models to continuous, AI-powered supply networks.

April 30, 2026

How can health plans and PBMs fundamentally change their delivery model to better serve and achieve

Conducted in partnership with Sagility, this digital roundtable brought together healthcare leaders to discuss how health plans and PBMs can navigate rising costs, regulatory changes, and growing member expectations.

April 9, 2026

Why AI fails to scale in BFSI, and how to fix it

Conducted in partnership with Sutherland, this digital roundtable convened BFSI leaders for a candid discussion on the barriers preventing AI and transformation programs from delivering enterprise-wide impact.

March 25, 2026

Smashing Through Tech Debt: Preparing the Enterprise for the Agentic AI Era

Conducted in partnership with Publicis Sapient, this roundtable convened senior executives for a private, C-level discussion focused on the growing impact of tech debt on enterprise performance and transformation.

March 12, 2026

From cost arbitrage to enterprise AI hubs – How insurance GCCs are fueling innovation

Conducted in partnership with Sutherland, this roundtable brought together insurance GCC leaders to discuss how GCCs can evolve beyond traditional offshore models and become AI-driven engines of enterprise transformation.

February 10, 2026

AI-first in Banking and Financial Services: From hype to hard truth

Conducted in partnership with Infosys, this digital roundtable challenged leaders to confront the realities of operating in an AI-first world.

December 4, 2025

Accelerating enterprise outcomes in the AI era: Activating the Services-as-Software flywheel

Conducted in partnership with Cognizant, this roundtable explored how enterprises can move beyond traditional service delivery and activate the Services-as-Software (SaS) Flywheel—where AI, data, and IP work together to drive continuous value, speed, and innovation.

November 11, 2025

How can operations be enhanced with AI to power life sciences?

Conducted in partnership with Infosys, this roundtable convened leaders from manufacturing, supply chain, global business services (GBS), decision science, technology, and transformation functions to discuss the changing role of operations in life sciences.

October 28, 2025

Joining the 15% club: How consumer goods scale AI beyond pilots

Conducted in partnership with Cognizant, this digital roundtable convened consumer goods and retail leaders to discuss findings from their market research and examined what separates AI leaders from the rest of the market.

October 23, 2025

AI Alone Won’t Fix Broken Ops: Reinventing Enterprise Value Through Business Operations and AI

Conducted in collaboration with IBM Consulting on September 26, 2025, this roundtable brought together senior leaders to tackle the operational, data, technology, and skills barriers standing in the way of real enterprise-scale AI impact.

September 26, 2025

The AI Imperative: Scale Enterprise Agility through Services-as-Software (SaS)

Conducted in collaboration with Mindsprint on September 25, 2025, this roundtable examined how AI is accelerating the convergence of services and software, redefining delivery models, and reshaping enterprise expectations in a rapidly emerging $1.5 trillion Software-as-Services™ (SaS) market.

September 25, 2025

Agentic AI: Hope or headway? Separating signal from noise in the next AI frontier

Conducted in collaboration with Akkodis on September 23, 2025, this roundtable convened enterprise leaders and transformation experts for an intimate roundtable exploring the realities and readiness of agentic AI.

September 23, 2025

Agentic AI is ready. But are you? Rethinking the foundations of enterprise transformation

Conducted in partnership with Wipro on September 18, 2025, this roundtable explored how to re-architect the enterprise so AI agents can actually do something useful—at scale, securely, and with strategic intent.

September 18, 2025

Scaling AI with Purpose, Not Hype: A Practical Path to Enterprise Adoption

Conducted in partnership with LTIMindtree on August 21, 2025, this roundtable explored how enterprises can move beyond AI’s proof-of-concept stage and scale with purpose—shifting it from a cost-cutting tool to a catalyst for growth and competitive advantage.

August 21, 2025

Reimagine Insurance with AI: What’s Driving Real Results Today

Conducted in collaboration with IBM Consulting on August 19, 2025, this in-person executive roundtable focused on how insurers are busting the most significant barriers to enterprise-wide adoption: legacy debt, governance gaps, data challenges, and the critical need for a future-ready AI infrastructure.

August 19, 2025

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