HFS RESEARCH ROUNDTABLE | Post-event Recap
Bold conversations. Visionary leaders. Here’s what went down.
Tuesday, February 10, 2026 | The Leela Palace, Bengaluru
This roundtable was produced in collaboration with Sutherland
On this page, you’ll find a curated collection of key takeaways and analyst insights that capture the spirit and substance of this executive roundtable. We invite you to dive in and experience the bold, unfiltered thinking that defines HFS Research.
HFS Research and Sutherland brought together a group of leading insurance Global Capability Center (GCC) executives to discuss how GCCs can move beyond the old offshore model and build a scalable, AI-driven foundation for enterprise transformation.
The discussion focused on how insurance GCCs can evolve from engines of efficiency into strategic enablers of innovation, intelligence, and transformation, with AI embedded at the core.
The conversation challenged insurance GCC leaders to rethink their operating models, elevate their centers beyond cost-focused support functions, and position India as an emerging brain trust for AI, digital talent, and insurance domain expertise.
Key takeaways from the discussion included:
We captured four dynamic interviews that continue the roundtable’s bold conversation.
How insurance GCCs can truly fuel innovation
Vijay Pahuja, SVP, Business Head – Insurance and Mortgage at Sutherland, shares a sharp perspective on what it actually takes for GCCs in insurance to move beyond execution and become true innovation engines.
How insurance carriers can move AI from pilots to production
Sanjib Talukdar, Head – Insurance Solutions and BPaaS at Sutherland, shares a practical perspective on how insurance carriers can leverage their GCCs (Global Capability Centers) to build, enable, and scale AI capabilities effectively.
How Allianz is scaling AI across global insurance operations
Praveen Sasidharan, Chief Insurance Officer at Allianz Services, shares how its AI journey is rooted in Purpose, simplifying and improving the end-to-end insurance experience, from product pricing and underwriting to claims.
From BPO to AI-First: AXA GBS’s transformation journey
Gopal Katti, Senior EVP, Head of Technology & Security Services Division at AXA GBS, explains how AXA’s 30-year-old back-end BPO engine is evolving into a Tech, Data, and Operations (TDO) powerhouse — embedding AI, scaling global talent, and building agentic frameworks for enterprise-wide impact.
As AI becomes increasingly central to enterprise value creation, leaders must build the right foundations across data, technology, governance, and talent to scale AI effectively.
HFS is exploring these themes with industry leaders as organizations look to transform GCCs into engines of innovation and enterprise value. Let’s connect if you’d like to discuss the insights from this roundtable or your organization’s AI transformation journey. We’d welcome the conversation.
This roundtable was produced in collaboration with Sutherland.
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