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HFS RESEARCH ROUNDTABLE | Post-event Recap
Bold conversations. Visionary leaders. Here’s what went down.
Tuesday, May 19, 2026 | The Lambs Club, New York, NY
This event was produced in collaboration with Genpact
On this page, you’ll find a curated collection of key takeaways and analyst insights that capture the spirit and substance of this virtual roundtable event. We invite you to dive in and experience the bold, unfiltered thinking that defines HFS Research.
HFS Research and Genpact convened executives for a candid discussion on the growing impact of enterprise debt and its role as a critical constraint on AI adoption and transformation outcomes.
Drawing on HFS Research and Genpact findings from more than 2,000 senior executives globally, participants explored how enterprise debt extends far beyond technology. The conversation focused on four interconnected dimensions of debt: process debt, data debt, technology debt, and people debt, and how each contributes to slower decision-making, reduced agility, and weaker transformation returns.
Leaders also discussed practical approaches to identifying, prioritizing, and addressing enterprise debt to create stronger foundations for AI enabled growth.
Several key themes emerged during the discussion:
We captured four dynamic interviews that continue the roundtable’s bold conversation.
Why AI transformation starts with process change
HFS Research President Saurabh Gupta speaks with Mount Sinai Health System CDIO Lisa Stump about why enterprise AI transformation is proving far more difficult than many organizations expected. The discussion also highlights why process and workflow transformation is often the hardest part of enterprise AI adoption, and why leadership plays a critical role in helping organizations embrace change.
Why enterprise debt is holding back AI transformation
HFS Research President Saurabh Gupta sits down with Genpact’s SVP of Data & AI, Ajay Vasal, to unpack one of the biggest barriers to enterprise AI adoption: enterprise debt. The discussion also highlights why only a small percentage of organizations are truly making progress and what sets them apart from the rest.
Why bad data is becoming enterprise AI’s biggest problem
HFS Research President Saurabh Gupta speaks with Genpact’s SVP, Global Business Leader – Consumer and Healthcare, and High Tech Software, Anil Nanduru, about one of the biggest barriers to enterprise AI adoption: data chaos.
HFS Research President Saurabh Gupta speaks with Genpact’s SVP of Data & AI, Tom Johnstone, about why enterprise AI adoption continues to stall despite growing investment and urgency across industries.
The $18 Trillion AI opportunity enterprises are still missing
Genpact’s VP Research, Elena Christopher, joins HFS Research to discuss the findings from a major new study exploring why enterprises continue to struggle with scaling AI despite growing investments and urgency around transformation.
As organizations accelerate AI adoption and transformation efforts, understanding and reducing enterprise debt will become increasingly important to achieving meaningful business outcomes.
HFS is exploring these themes with industry leaders as enterprises work to identify and address debt across data, processes, technology, and talent that is limiting their ability to scale AI and drive transformation value. Let’s connect if you’d like to discuss the insights from this roundtable or your organization’s transformation journey. We’d welcome the conversation.
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