On this page, you’ll find a curated collection of key takeaways and analyst insights that capture the spirit and substance of this virtual roundtable event. We invite you to dive in and experience the bold, unfiltered thinking that defines HFS Research.

Highlights from this executive roundtable

HFS Research and Genpact convened supply chain leaders to examine the shift from reactive planning models to continuous, AI-powered supply networks.

Participants explored the growing role of agentic AI in enabling organizations to move beyond traditional planning cycles and create more responsive, intelligent supply chain ecosystems. The conversation focused on how autonomous decision-making, real-time visibility, and interoperable architectures can help enterprises navigate ongoing challenges, including geopolitical uncertainty, tariff volatility, and compressed product lifecycles.

The discussion also examined the foundational capabilities required to scale AI successfully across supply chain functions and move beyond isolated pilots toward enterprise-wide transformation.

What we heard

Several key themes emerged during the discussion:

  • Traditional supply chain models are struggling to keep pace with disruption. Leaders agreed that linear, siloed operating models are increasingly ineffective in an environment that demands continuous adaptation and rapid decision-making.
  • Agentic AI is creating new opportunities for supply chain intelligence. Participants discussed how autonomous agents can help organizations sense disruptions, rebalance inventory, reroute shipments, and support decision-making in near real time.
  • Interoperability is becoming a strategic requirement. Organizations cannot achieve continuous planning without connected data, integrated processes, and seamless information flow across partners, platforms, and functions.
  • Scaling AI requires more than technology. Many enterprises continue to struggle with data quality, fragmented processes, and operating model challenges that limit the impact of AI initiatives.
  • The strongest business cases focus on resilience and agility. Leaders highlighted the growing importance of demonstrating how supply chain transformation can improve responsiveness, reduce risk, and create competitive advantage in uncertain market
    conditions.

Scenes from the Roundtable

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Executive interviews: Perspectives that push the conversation further

We captured four dynamic interviews that continue the roundtable’s bold conversation. 

Why healthcare supply chains need more than cost optimization

Ed Robinson from Mount Sinai Health System reflects on the current state of acute healthcare supply chains and the major shifts reshaping the industry. While supply chains have evolved significantly over the years, Ed explains why the next phase is centered on automation, analytics, and leveraging data to drive smarter decision-making and competitive advantage.

The winning supply chains will be autonomous

Tony from Genpact shares why AI is creating a bigger gap between supply chain leaders and laggards.

What actually makes supply chain transformations work

Ashish Chaturvedi, Executive Research Leader at HFS Research, speaks with Gopal VK, SVP and Business Leader, Supply Chain Services and Analytics at Genpact, about what truly drives success in large-scale supply chain transformations. Drawing on experience across multiple high-value engagements, Gopal shares what sets outcomes-driven transformations apart.

The missing link in supply chain automation

Ed shares the realities of managing supply chain operations at the Mount Sinai Health System, where nearly $3 million worth of supplies move through the organization every day. While healthcare supply chains are highly transactional, many critical processes still rely heavily on manual work.

What’s next?

As supply chains become increasingly complex and volatile, organizations must move beyond periodic planning cycles and build capabilities that support continuous sensing, decision-making, and adaptation.

HFS is exploring these themes with industry leaders as enterprises evaluate how agentic AI, interoperable networks, and intelligent operations can create more resilient and responsive supply chains. Let’s connect if you’d like to discuss the insights from this roundtable or your organization’s supply chain transformation journey. We’d welcome the conversation.

This event was produced in collaboration with

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